1. FUNDAMENTALS OF BUSINESS AND ECONOMICS
CHAPTER 1
FUNDAMENTALS OF BUSINESS AND ECONOMICS

2. Learning Objectives
Explain how the study of business will help you meet your career goals.
Define what business is and identify four key social and economic roles that businesses serve.
Differentiate between goods-producing and service businesses and list five factors that are contributing to the increase in the number of service businesses.
Identify the factors that affect demand and those that affect supply.
Compare supply and demand curves and explain how they interact to affect price.
Discuss the four major economic roles of the U.S. government.
Explain how a free-market system monitors its economic performance.
Identify five challenges you’ll face as a business professional in today’s global economy.

3. Why Study Business? Learn what it takes to run a business
Build your business vocabulary
Develop your workplace skills
Learn about various occupations
Appreciate today’s business careers
Business majors are in demand
Business is a practical major
There are many opportunities for specialization

4. Four of the top ten most profitable college majors are business related
Average Starting Salary
Accounting $49,671
Economics/Finance $53,906
Business Administration $44,825
Marketing $35,000

5. What is a Business?
Business - an organized, profit-seeking activity that provides goods and services that are designed to satisfy the needs of its customers
Profit - money left over after all expenses have been paid out of the sales revenues of the business

6. For-Profit Non-Profit
Goods
Services
Job creation
Tax-base
Investments
Non-Profit
Education
Libraries
Museums
Social services
Charities

7. Categories of Business
Service businesses produce intangible products and include those whose principal product is finance, insurance, transportation, utilities, wholesale and retail trade, banking, entertainment, health care, repairs, or information.
Labor-intensive businesses - rely more on human resources than buildings, machinery and equipment to prosper.
Goods-producing businesses produce tangible goods by engaging in activities such as manufacturing, construction, mining, and agriculture.
Capital-intensive businesses - require large amounts of money or equipment to get started and to operate.

8. Reasons for Service Sector Growth ( 70-80% of US economy)
More disposable income
Lifestyle and demographic changes
Complex goods and technologies
Need for professional advice
Low barriers to entry

9. What is Economics?
Economics - the study of how a society uses its scarce resources to produce and distribute goods and services.
Microeconomics - the study of economic behavior among consumers, businesses, and industries (study small individual items in economy)
Macroeconomics - the study of a country’s larger economic issues such as how firms compete, the effect of government policies, and how an economy maintains and allocates its scarce resources (study big picture)

10. Economic System Must Address Three Questions:
What to produce?
How to produce?
How to distribute resources among system’s members?
– the basic set of rules for allocating a society’s resources to satisfy its citizens’ needs.

11. Factors of Production

12. Economic Systems Capitalism Mixed Socialism Communism Privatization
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Economic Systems
Capitalism
Mixed
Socialism
Communism
Privatization
Free-Market
System
Planned
The role that individuals and government play in allocating a society’s resources depend on the society’s economic system, the basic set of rules for allocating a society’s resources to satisfy its citizens’ needs. Two main economic systems exist today: free-market systems and planned systems.
In a free-market system, individuals are free to decide what products to produce, how to produce them, whom to sell them to, and at what price to sell them. Capitalism is the term used to describe the free-market system. In modern practice, however, the government sometimes intervenes in free-market systems to influence prices and wages or to change the way resources are allocated. This practice of limited intervention is called mixed capitalism.
In a planned system, governments control all or part of the allocation of resources and limit the freedom of choice. The planned system that allows individuals the least degree of economic freedom is communism. Private ownership is restricted. Resource allocation is handled through centralized planning by government officials. Socialism involves a relatively high degree of government planning and some government ownership of land and resources. However, government involvement is limited to industries considered vital to the common welfare. Several socialist and communist economies are moving toward free-market systems. They are privatizing some of their government-owned enterprises by selling them to privately held firms.
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13. Free-market system
– private individuals determine what to produce, how and when to produce, for whom, and at what price
Capitalism or private enterprise – individuals own and operate the majority of businesses; where competition, supply and demand determine which goods and services are produced
philosophy originated by Adam Smith – in 18th century indicated that the market serves as an “invisible hand” to ensure that production mirrors the wants of society

14. Mixed capitalism
- the government sometimes intervenes to accomplish goals that are deemed socially or economically desirable
tax incentives
price controls

15. Planned System
– government controls all or part of a society’s resources and limits the freedom of choice in order to accomplish government goals
Communism is the most restrictive planned economy
exists in Cuba and North Korea
almost all resources are under government control
private ownership is restricted to personal items
resource allocation is handled through rigid centralized planning by a handful of government officials

16. Socialism
- lies somewhere between capitalism and communism in the degree of economic freedom that it permits. Socialism involves:
a relatively high degree of government planning
government ownership of land and capital resources limited to industries considered vital to common welfare
private ownership and profit restricted to industries less vital to common welfare
high taxes for extensive coverage of social services

17. Privatization
– a trend towards free-market enterprise systems that allows governments to unload unprofitable businesses for needed cash and to experiment with free-market capitalism

18. Microeconomics The Forces of Supply and Demand
In a free-market system, the marketplace (composed of individuals, firms, and industries) and the forces of demand and supply determine the quantity of goods and services produced and the prices at which they are sold.

19. Demand - the quantity of a good or service that consumers will buy at a given time at various prices.
Supply - the quantity of a good or service that the producers will provide on a particular date.
Demand curve – a graph of the relationship between the prices charged and the number of units that buyers will purchase.
Supply curve – the graph of the relationship between different prices and the number of units that sellers will offer for sale.
Equilibrium price – the point at which the supply curve and the demand curve intersect.

20. Understanding Demand Advertising and Promotion Spending
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Understanding Demand
Advertising and
Promotion Spending
Consumer Income
Consumer Preferences
Price of
Substitute Products
Complementary Goods
Expectations About
Future Prices
Higher
Lower
Price
Demand
Consider the airline industry. When the economy is robust, consumers are willing to spend more on discretionary travel. When the economy falters, they cut back on such discretionary spending. Airlines can respond to changes in consumer demand by reducing ticket prices or by offering promotions. But other factors besides price influence consumer demand, including the following: 
Consumer income
Consumer preferences (such as increased safety or reduced travel time for the airline industry)
The price of substitute products (such as rail or automobile travel or videoconferencing for the airline industry)
The price of complimentary goods (such as hotel accommodations or restaurant dining for the airline industry)
Advertising and promotional expenditures
Consumer expectations about future prices
Lower
Higher
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21. Demand Curve for Airline Tickets
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Demand Curve for Airline Tickets
A demand curve is a graph showing the relationship between the amount of product that buyers will purchase at various prices. (Demand curves are not necessarily curved; they may be straight lines.) To draw the graph, we assume that all variables except price remain constant. Demand curves typically slope downward, which means that lower prices generally attract larger purchases. For instance, when airlines reduce their ticket prices, the demand for airline travel generally rises. The graph above shows a possible demand curve for the monthly number of economy tickets (seats) for an airline’s Chicago to Denver route at different prices.
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22. Expected Shifts in Demand Curve
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Expected Shifts in Demand Curve
Consumer Income
Consumer Preferences
Price of Substitutes
Price of Complementary Goods
Advertising-Promotion
Consumer Expectations
Number of Buyers
Variable
Shifts Right When:
Increases
More Favorable
Decreases
Optimistic
Shifts Left When:
Less Favorable
Pessimistic
It is important to understand that there is a difference between changes in the quantity demanded at various prices and changes in overall demand. A change in quantity demanded, such as the change that occurs at different airline ticket prices for a market, is simply movement along the demand curve. A change in overall demand resulting from changes in a number of variables besides price produces an entirely new demand curve. The table above highlights the expected movement of the new demand curve as key variables change.
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23. Demand Curve for Airline Tickets
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Demand Curve for Airline Tickets
Looking back at our airline example, if consumer concerns for travel safety increase or the consumer income decreases, we would expect our original demand curve for airline tickets to drop at every price. As the graph above shows, such an overall drop in demand would result in a new demand curve for airline ticket sales for the same Chicago to Denver route. The new demand curve shifts to the left of the original demand curve depicted in slide 11. If conditions change and overall demand increase beyond the original demand depicted in slide 11, the new demand curve would shift to the right of the original demand curve.
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24. Understanding Supply Goods and Services Supply Price Variables Higher
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Understanding Supply
Goods and
Services
Supply
Price
Variables
Higher
More
Less
Lower
Demand alone is not enough to explain how a company operating in a free-market system sets its prices or production levels. In general, a firm’s willingness to produce and sell a good or service increases as the price it can charge and its profit potential per item increase. In other words, as the price goes up, the quantity supplied generally goes up. The depiction of the relationship between prices and quantities that sellers will offer for sale, regardless of demand, is called a supply curve. Movement along the supply curve typically slopes upward. So as prices rise, the quantity sellers are willing to supply also rises. Similarly, as prices decline, the quantity sellers are willing to supply declines.
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25. Supply Curve for Airline Tickets
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Supply Curve for Airline Tickets
The depiction of the relationship between prices and quantities that sellers will offer for sale, regardless of demand, is called a supply curve. Movement along the supply curve typically slopes upward. So as prices rise, the quantity sellers are willing to supply also rises. As prices decline, the quantity sellers are willing to supply declines.
The graph above shows a possible supply curve for the monthly number of economy tickets (seats) supplied on an airline’s Chicago to Denver route at different prices. The graph shows that increasing prices for economy tickets on that route should increase the number of tickets (seats) an airline is willing to provide for that route, as the airlines are motivated by the possibility of earning growing profits.
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26. Expected Shifts in Supply Curve
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Expected Shifts in Supply Curve
Costs of Inputs
Number of Competitors
New Technology
Suppliers Expect That
Future Sales Prices
Variable
Shifts Right When:
Decreases
Production Costs
Will Decline
Shifts Left When:
Increases
Will Increase
As with demand, several factors affect a seller’s willingness and ability to provide goods and services at various prices. These variables include the cost of inputs (for example, pilot wages, fuel, and planes for the airlines), the number of competitors in the marketplace, and advancements in technology that allow companies to operate more efficiently. A change in any of these variables can shift the entire supply curve, either increasing or decreasing the amount available at every price, as the table above suggests.
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27. Supply Curve for Airline Tickets
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Supply Curve for Airline Tickets
For example, if the cost of fuel rises, airlines may respond by cutting back the number of economy seats assigned to its routes, shifting the supply curve to the left (see graph above). But if new technologies allow the airline to save fuel or reduce the costs of training pilots, airlines may increase the number of economy seats assigned to its routes. Such increase in supply would shift the supply curve to the right.
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28. How Demand and Supply Interact
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How Demand and Supply Interact
In the real world, variables that affect demand and supply do not change independently. Instead, they change simultaneously and continually. Exhibit 1.9 shows the interaction of both supply and demand curves for monthly airline economy tickets (seats) on a single graph. The two curves intersect at the point market E, or $250. This price is known as the equilibrium price. At that price the airline is willing to sell 3000 round-trip economy tickets and consumers are willing to buy 3000 economy tickets for its Chicago to Denver route. In other words, the quantity supplied and the quantity demanded are in balance.
As variables affecting supply and demand change, so will the equilibrium price. For example, increased concerns about passenger safety or longer lines at airport security checkpoints could encourage travelers to make alternate economic choices such as automobile travel or videoconferencing, and thus reduce the demand for air travel at every price. Suppliers might respond to such reduction in demand by either reducing the number of flights offered or reducing ticket prices in order to restore the equilibrium level.
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29. Macroeconomics Issues for the Entire Economy
Competition - the situation in which two or more suppliers of a product are rivals in the pursuit of the same customers.
Pure competition – the ideal situation in theory characterized by many buyers and sellers, very similar products, and low barriers to entry.
Monopoly - there is only one producer of a product in a given market, and thus the producer is able to determine the price.

30. Macroeconomics Issues for the Entire Economy
Oligopoly - A situation in which an industry (such as commercial aircraft manufacturing) is dominated by only a few producers (in this case Boeing and Airbus Industries)
Monopolistic competition - a large number of sellers (none of which dominates the market) offer products that can be distinguished from competing products in at least some small way.

31. Competitive advantage –
– anything that makes one company’s product better than its competitors’ products.
Businesses compete based on:
Price
Speed
Quality
Service
Innovation

32. The Role of Government Fostering competition Regulating industries
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The Role of Government
Fostering competition
Regulating industries
Deregulating industries
Protecting stakeholders’ rights
Contributing to economic stability
Although the free-market system generally works well, it’s far from perfect. If left unchecked, the economic forces that make capitalism succeed may also create severe problems for some groups or individuals. To correct these types of problems, the government serves four major economic roles: it enacts laws and creates regulations to foster competition; it regulates and deregulates certain industries; it protects stakeholders’ rights; and it intervenes to contribute to economic stability.
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33. Fostering Competition
Anti-trust legislation - limit what businesses can and cannot do to ensure that all competitors have an equal chance of producing a product, reaching the market, and making a profit.
Mergers and acquisitions – government may prohibit two companies in the same industry from combining
Regulating and Deregulating Industries
Regulated industry – close government control is substituted for free competition, and competition is either limited or eliminated
Deregulation – allows new industry competitors to enter the market, creates more choices for consumers and keeps prices in check

34. Regulating and Deregulating Industries
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Regulating and Deregulating Industries
Fair Competition
Business Ethics
Government
Regulation
Free
Competition
Working Conditions
Sometimes the government imposes regulations on specific industries to ensure fair competition, ethical business practices, safe working conditions, or general public safety.
In a regulated industry, close government control is substituted for free competition, and competition is either limited or eliminated. In extreme cases, regulators may even decide who can enter an industry, what customers they must serve, and how much they can charge. For years, the telecommunications, airline, banking, and electric utility industries fell under strict government control. However, the trend over the past few decades has been to open up competition in regulated industries by removing or relaxing existing regulations. Hopes are that such deregulation will allow new industry competitors to enter the market, create more choices for consumers, and keep prices in check. But the debate is ongoing about whether deregulation achieves these goals.
Public Safety
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35. Protecting Stakeholders
Stakeholders – groups affected by a business’ operations
Regulatory agencies have been established to encourage businesses to behave ethically and to be socially responsible

36. Protecting Stakeholders
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Protecting Stakeholders
Agency or Commission
Areas of Responsibility
Consumer Product Safety Commission (CPSC)
Safety of consumer products
Environmental Protection Agency (EPA)
Environmental protection
Equal Employment
Opportunity Commission (EEOC)
Employment discrimination
Federal Communications Commission (FCC)
Telephone, telegraph, radio, television
In addition to fostering competition, another important role the government plays is to protect the stakeholders of a business. Businesses have many stakeholders—groups that are affected by (or that affect) a business’s operations, including colleagues, employees, supervisors, investors, customers, suppliers, and society at large. In the course of serving one or more of these stakeholders, a business may sometimes neglect the interests of other stakeholders in the process. To protect consumers, employees, shareholders, and the environment from the potentially harmful actions of business, the government has established several regulatory agencies.
Consumer Product Safety Commission: Regulates and protects the public from unreasonable risks of injury from consumer products.
Environmental Protection Agency: Develops and enforces standards to protect the environment.
Equal Employment Opportunity Commission: Protects and resolves discriminatory employment practices.
Federal Aviation Administration: Sets rules for the commercial airline industry.
Federal Communications Commission: Overseas communication by telephone, telegraph, radio and television.
Federal Energy Regulatory Commission: Regulates rates and sales of electric power and gas.
Federal Aviation Administration (FAA)
Commercial airline industry
Federal Energy Regulatory Commission (FERC)
Electric power and natural gas
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37. Protecting Stakeholders
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Protecting Stakeholders
Agency or Commission
Areas of Responsibility
Federal Highway Administration (FHA)
Vehicle safety requirements
Federal Trade Commission (FTC)
Business practices and advertising
Food and Drug Administration (FDA)
Foods, drugs, medical devices, cosmetics
Interstate Commerce Commission (ICC)
Interstate transportation
Federal Highway Administration: Regulates vehicle safety requirements.
Federal Trade Commission: Enforces laws and guidelines regarding unfair business practices and acts to stop false and deceptive advertising and labeling.
Food and Drug Administration: Enforces laws and regulations to prevent distribution of harmful foods, drugs, medical devices, and cosmetics.
Interstate Commerce Commission: Regulates and oversees carriers engaged in transportation between states: railroads, bus lines, trucking companies, oil pipelines, and waterways.
Occupational Safety and Health Administration: Promotes worker safety and health.
Securities and Exchange Commission: Protects investors and maintains the integrity of the securities markets.
Occupational Safety
and Health Administration (OSHA)
Safety and health of workers
Securities and Exchange Commission (SEC)
Investors and securities markets
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38. Contributing to Economic Stability
Economic expansion – occurs when the economy is growing and people are spending more money
b. Economic contraction – when spending declines
c. Recession – a sever downward swing
d. Recovery – when the recession is over, the economy enters this period

39. Contributing to Economic Stability
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Contributing to Economic Stability
Economic
Expansion
Recovery
Fiscal
Policy
Business
Cycle
Business
Cycle
Monetary
Policy
Recession
A nation’s economy never stays exactly the same size. Economic expansion occurs when the economy is growing and people are spending more money. Consumer purchases stimulate businesses to produce more goods and services, which it turn stimulates employment. Economic contraction occurs when such spending declines. Business cuts back on production, employees are laid off, and the economy as a whole slows down.
If the period of downward swing is severe, the nation may enter into a recession, traditionally defined as two consecutive quarters of decline in real gross domestic product. When a downward swing or recession is over, the economy enters into a period of recovery: Companies buy more, factories produce more, employment is high, and workers spend their earnings.
These recurrent up-and-down swings are known as the business cycle. In an attempt to avoid hardship and to foster economic stability, the government can levy new taxes or adjust the current tax rates, raise or lower interest rates, and regulate the total amount of money circulating in our economy. These government actions have two facets: monetary policy and fiscal policy.
Monetary policy involves adjusting the nation’s money supply by increasing or decreasing interest rates to help control inflation. Fiscal policy involves changes in the government’s revenues and expenditures to stimulate or dampen the economy.
Revenue and
Spending
Interest
Rates
Economic
Contraction
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40. Business cycle Monetary policy Fiscal policy
Recurrent up-and-down swings, which are natural and to some degree predictable; although do cause hardship
To reduce hardship, government actions have two facets:
Monetary policy
Fiscal policy

41. Monetary Policy
- controlled by the Federal Reserve Board – a group of government officials who oversee the country’s central banking system
involves increasing or decreasing the nation’s money supply to regulate the economy
changing the reserve requirement
changing the discount rate – the interest rate charges to commercial banks to borrow money
conducting open-market operations
establishing selective credit controls
multiplier effect – making a change in one aspect of the system may eventually affect other portions of the system
Circular flow of money – links all economic system elements of U.S. economy

42. Circular Flow of the Economy

43. Fiscal Policy changes in government’s revenues and expenditures
focuses on taxes and government spending

44. © Prentice Hall, 2007
Economists monitor the performance of the economy by watching a variety of indicators. Unemployment statistics, for example, signal future changes in consumer spending. When unemployment rises, people have less money to spend, and the economy suffers. Housing starts, another leading indicator, show where several industries are headed. Housing is very sensitive to interest rate changes. If mortgage rates are high, fewer people can afford to build new homes. When housing starts drop, builders stop hiring, and may even lay off workers. Meanwhile, orders fall for plumbing fixtures, carpets, and appliances, so manufacturers decrease production and workers’ hours. These cutbacks ripple through the economy and lead to slower income and job growth, and weaker consumer spending. Another leading indicator is durable-goods orders, or orders for goods that typically last more than three years (which can mean everything from desk chairs to airplanes). A rise in durable-goods orders is a positive indicator that business spending is turning around.
Besides unemployment data, housing starts, and durable-goods orders, economists closely monitor a nation’s price changes and output.
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45. Measuring Price Changes
Inflation – a steady rise in the prices of goods and services throughout the economy
Deflation – the sustained fall in the general price level for all goods and services
Price indexes – measure inflation or deflation
Consumer price index (CPI) – measures the rate of inflation by comparing the change in prices of a representative basket of goods and services.
Producer price index (PPI) – measures the change in prices at the producer or wholesale level.

46. Measuring National Output
Gross domestic product (GDP) – a country’s output based on production, distribution, and use of goods and services for a specific time period (broadest measure; considers who is responsible)
Gross national product (GNP) – excludes goods produced by foreign-owned businesses in the US, but includes sales from the overseas operation of US companies (less popular measure; considers where made)

47. Measuring National Output
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Measuring National Output
Dollar Value
Gross Domestic
Product (GDP)
Gross National
Product (GNP)
Final Goods
and Services
Yes
Yes
Domestic Businesses
Yes
Yes
The broadest measure of an economy’s health is the gross domestic product (GDP). The GDP measures a country’s output--its production, distribution, and use of goods and services--by computing the sum of all goods and services produced for final use in a market during a specified period (usually a year). The goods may be produced by either domestic or foreign companies as long as these companies are located within a nation’s boundaries.
A less popular measure of a country’s output is the gross national product (GNP). This measure excludes the value of production from foreign-owned businesses within a nation’s boundaries (such as Honda U.S.), but it includes receipts from the overseas operations of domestic companies-such as McDonald’s in Switzerland.
Put another way, GNP considers who is responsible for the production; GDP considers where the production occurs.
Foreign-Owned
Businesses
Yes No
Overseas Operations No
Yes
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48. Ten Economic Performance Indicators
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Ten Economic Performance Indicators
Prime Interest Rate
Housing Starts
Labor Productivity Rate
Rate of Inflation
Consumer Price Index
Unemployment Rate
Durable-Goods Orders
Balance of Trade
Producer Price Index
Gross Domestic Product
The table above summarizes the common indicators used to measure a nation’s economic performance.
Prime interest rate: Lowest rate that banks charge preferred borrowers on short-term loans.
Unemployment rate: Percentage of a nation’s workforce employed at any given time.
Housing starts: Number of building permits issued by private housing units.
Durable-goods orders: New orders for goods that last more than three years.
Labor productivity rate: Rate of increase or decrease in the average output level per worker.
Balance of trade: Total value of a country’s exports minus the total value of its imports, over a specific time.
Inflation rate: Percentage increase in goods or services over a period of time.
Producer price index: Monthly index that measures changes in wholesale prices.
Consumer price index: Monthly index that measures changes in consumer prices of a fixed basket of goods and services.
Gross domestic product: Dollar value of all final goods and services produced by businesses located within a nation’s borders.
By any objective measure, the U.S. economy was in a period of economic contraction as it ushered in the new millennium. But a look into the country’s economic history shows that U.S. growth has been a series of ups and downs.
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49. U.S. Economic Growth Age of Industrialization (1900-1944)
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U.S. Economic Growth
Age of Industrialization ( )
Postwar Golden Era ( )
Turbulent Years ( )
Rise of Global Competition ( )
New Economy and Beyond (1990 to Today)
During the nineteenth century, new technology gave birth to the factory and the industrial revolution. By the early 1920s, labor unions and big business struggled for power. The diverse U.S. market meant that businesses did not have to expand overseas. In 1929 the U.S. stock market crashed, ushering in the Great Depression. By 1941, one in 10 workers remained unemployed. The U.S. government strengthened as people lost confidence in the power of business. That same year the United States entered World War II.
The postwar reconstruction, which started in 1945, revived the economy and renewed the trend toward large-scale enterprises. The G.I. Bill of Rights opened advanced education to the working classes. The middle class grew and prospered. By 1950 the birthrate had jumped, and the baby boom was on. Stimulated by a boom in world demand and an expansive political climate, the United States prospered throughout the 1960s. But once Europe and Japan had recovered from the war, they began challenging U.S. industries.
In the early 1970s, inflation depressed demand and U.S. economic growth began to slump. In 1973 the price of a barrel of oil skyrocketed from $3 to $11, which helped sustain higher prices. The U.S. economy got hit again in 1979 (oil jumped from $13 to $23 per barrel), resulting in galloping inflation and sky-high interest rates. Exports from Asia began to pour into the United States, and the United States entered an era of diminishing growth.
During the 1980s, global competition slowly crept up on the United States. To regain a competitive edge, many U.S. companies restructured their operations. Some corporations merged with others to produce economies of scale; others splintered into smaller fragments to focus on a single industry or a narrower customer base. The tough times of the 1970s planted the seeds for entrepreneurship of the early 1980s. The microprocessor was embraced by new businesses that challenged the status quo.
In the early 1990s, the U.S. economy went into recession, many companies went bankrupt, and unemployment soared. However, manufacturing improvements helped move the United States from a position of near-terminal decline to renewed world dominance. For a good part of the 1990s the new economy became synonymous with rapid growth, plentiful jobs, and investment opportunities. But by the turn of the century, the tech sector that had led the economy upward led it right back down. An abrupt economic slowdown ushered in the tenth recession since World War II. The Big Bust vaporized corporate profits, scorched investment portfolios, and laid waste to technology sectors. The economic downturn forced companies to focus on serving customers and producing profits. And it fueled a wave of corporate layoffs. Heightened concerns for the safety of U.S. citizens and the drive to improve the ethical practices of businesspeople are just a few of the challenges facing business today.
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50. Challenges of Globalization
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Challenges of Globalization
Quality products and services
Changing needs of customers
Managing a small business
Globalization and workforce diversity
Ethics and social responsibility
Technology and electronic commerce
Globalization—the increasing tendency of the world to act as one market instead of a series of national ones—opens new markets for a company’s goods and services. But at the same time it creates tougher competition and a raft of new challenges for businesses:
Producing quality products and services that satisfy customer’s changing needs. Today’s customer is well-informed and has many product choices.
Starting and managing a small business in today’s competitive environment. Starting a new business or managing a small company in today’s global economy requires creativity and a willingness to exploit new opportunities.
Thinking globally and committing to a culturally diverse workforce. Globalization opens new markets for a company’s goods, increases competition, and changes the composition of the workforce into one that is more diverse in race, gender, age, physical and mental abilities, lifestyle, culture, education, ideas, and background.
Behaving in an ethically and socially responsible manner. As businesses become more complex through global expansion and technological change, they must deal with an increasing number of ethical and social issues.
Keeping pace with technology and electronic commerce. Technology is reshaping the world. The Internet and innovations in computerization and telecommunication have made it possible for people anywhere in the world to exchange information and goods.
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