1. * * Bonus Chapter B Using Technology to Manage Information Copyright © 2010 by the McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin

2. * * Steward started his own business in 1990 with a tight budget and seven employees. World Wide Technology enjoys annual revenues of $2.5 billion. Named the #1 minority-owned industrial or service business in the U.S. by Black Enterprise magazine. Profile DAVID STEWARD World Wide Technology APPB-2

3. * * The Role of Information Technology Data Processing (DP) -- Name for business technology in the 1970s; primarily used to improve the flow of financial information. Data are the raw, unanalyzed and unorganized facts and figures. Information is processed and organized data that managers can use for decision-making. TECHNOLOGY in the 1970s LG1 APPB-3

4. * * The Role of Information Technology Information Systems (IS) -- Technology that helps a company do business (i.e. ATMs and voicemail). In the late 1980s, business technology became known as information technology. Information Technology (IT) -- Technology that helps change business by allowing companies to use new methods. TECHNOLOGY in the 1980s LG1 APPB-4

5. * * The Move Toward Business Intelligence Business Intelligence (BI) -- Any variety of software applications that analyze an organization’s raw data and take useful insights from it. BI helped businesspeople focus on what’s important in the organization such as deciding how to react to problems and opportunities. TECHNOLOGY in the EARLY 2000s LG1 APPB-5

6. * * TOP U.S. CITIES by HIGH-TECH EMPLOYMENT LG1 City # of People Employed by High-Tech Firms New York310,000 Washington, D.C.295,000 San Jose/Silicon Valley225,000 Boston190,000 Dallas-Fort Worth175,000 The Move Toward Business Intelligence APPB-6

7. * * Types of Information Business process information Physical-world observations Biological data Public data Data that indicate personal preferences or intentions KEY TYPES of BUSINESS INFORMATION AVAILABLE LG2 APPB-7

8. * * Managing Information 1. Quality 2. Completeness 3. Timeliness 4. Relevance FOUR CHARACTERISTICS that MAKE INFORMATION USEFUL LG2 APPB-8

9. * * Organizing E-Mail and Electronic Files Use your e-mail program’s organizing tools. Use consistent file names. Use online backup services. Use desktop search software. EFFECTIVELY USING YOUR ELECTRONIC FILES LG2 APPB-9

10. * * Storing and Mining Data A data warehouse stores data on a single subject for a firm over a specific period. Data mining is a technique for looking for hidden patterns and previously unknown relationships among the data. Useful tools include Yahoo Pipes that can help companies mine the web to get correct data. HOW DO YOU ORGANIZE DATA GLUT? LG2 APPB-10

11. * * TOP WEB BRANDS LG2 Storing and Mining Data Google Yahoo! Microsoft MSN/Live AOL APPB-11

12. * * PROGRESS ASSESSMENT What types of information are available to businesses today? What are the four characteristics of information that make it useful? What’s data mining and how do businesses use it? Progress Assessment APPB-12

13. * * The Road to Knowledge: The Internet Intranet -- A companywide network closed to public access that uses Internet-type technology. Extranet -- A semiprivate network that lets more than one company access the same information or allows people on different servers to collaborate. Virtual Private Network (VPN) -- A private data network that creates secure connections, or tunnels, over regular Internet lines. BEYOND the INTERNET LG3 APPB-13

14. * * TOP WEB BROWSING COUNTRIES LG3 Country % of People on the Internet U.S.30.1% Germany7.9% U.K.5.1% Canada3.4% Latvia3.2% France3.0% Netherlands2.8% China2.5% The Road to Knowledge: The Internet Source: www.3counter.com/globalstats.phpwww.3counter.com/globalstats.php APPB-14

15. * * Broadband Technology Broadband Technology -- Provides a continuous connection to the Internet that allows users to send and receive mammoth video, voice, and data files faster. INCREASING INTERNET POWER LG3 Internet 2 -- Runs more that 22,000 times faster than today’s public infrastructure and supports teleimmersion. APPB-15

16. * * Social Networking & Web 2.0 Millions have developed online profiles on social networking sites like Facebook and MySpace. Web 2.0 -- The set of tools that allow people to build social and business connections, share information and collaborate on projects online. YouTube and Twitter are among the largest Web 2.0 companies. SOCIAL NETWORKING and WEB 2.0 LG3 APPB-16

17. * * TOP SOCIAL NETWORKING SITES LG3 Source: www.nielsen.comwww.nielsen.com Social Networking & Web 2.0 APPB-17

18. * * PROGRESS ASSESSMENT Progress Assessment How do computer networks change the way employees gather information? What’s an enterprise portal? APPB-18

19. * * Cutting the Cord: Wireless Information Appliances We are moving to post-PC applications designed to connect users to the Internet. Devices include: MOVING from a COMPUTER- DOMINANT ENVIRONMENT LG4  PDA’s: BlackBerry, Palm Pre  Smartphones: iPhone  Notebooks and in-dash computers in cars APPB-19

20. * * FASTEST-GROWING CELL PHONE ACTIVITIES LG4 Using downloaded applications Accessing social networking sites Accessing news Listening to music Using e-mail Cutting the Cord: Wireless Information Appliances APPB-20

21. * * Computer Networks Network Computing System -- Computer systems that allow personal computers to obtain needed information from databases on a server. Networks connect people to people and data to save time and money, provide links and let employees see complete information. COMPUTER NETWORKS LG4 APPB-21

22. * * Virtualization and Cloud Computing Virtualization -- A process that allows networked computers to run multiple operating systems and programs through a central computer at the same time. VIRTUALIZATION and CLOUD COMPUTING LG4 Cloud Computing -- A form of virtualization which stores a company’s data and applications at off-site data centers accessed over the Internet (the cloud). APPB-22

23. * * Software Shareware -- Is copyrighted, but is distributed free of charge with a request that users send a specific fee to the developer if they decide to use it. Public Domain Software (Freeware) -- Software that is free for the taking. SharewareJunkies lists popular programs.SharewareJunkies SOFTWARE: TELLING the COMPUTER WHAT to DO LG5 APPB-23

24. * * Progress Assessment How do computer networks change the way employees gather information? What are some major types of computer software used in business? PROGRESS ASSESSMENT APPB-24

25. * * Human Resource Issues HR managers need to recruit workers who are tech savvy and can train others. Technology makes telecommuting available to almost all companies. Nanobots are mobile workers who are nearly autonomous. CONTEMPORARY ISSUES in TECHNOLOGY LG6 APPB-25

26. * * Human Resource Issues Virus -- A piece of programming code inserted into other programming that usually lies dormant until triggered; then causes unexpected, undesired events. Phishing attempts to trick victims into giving important information to a bogus website. VIRUSES and PHISHING LG6 APPB-26

27. * * HOW to PROTECT YOURSELF AGAINST PHISHING LG6 Don’t respond to emails requesting personal information. Keep your computer updated with anti-virus software. Never provide or verify personal information. Never send sensitive personal information over e-mail. Check your monthly statements. Human Resource Issues APPB-27

28. * * Human Resource Issues E-mail can be snooped or information stolen. Personal information stored can be stolen. Site owners can share your information without your permission. Cookies can track your movement around the web. PRIVACY ISSUES in TECHNOLOGY LG6 APPB-28

29. * * PROGRESS ASSESSMENT Progress Assessment How has information technology changed the way people work? What management issues have been affected by the growth of information technology? APPB-29