26 Kaizen (Continuous Improvement) Japanese concept – not made redundant by the decline of the Japanese economy which may be due to other institutional factors!Focus on gradual and continuous improvementA whole business philosophyImportance of EVERYONE buying into the concept and the vision
27 Kaizen Great attention paid to customer requirements and needs Punctuality in all aspects – delivery, supply, manufacture, etc.
28 KaizenEfficient stock control methods help reduce costs and improve cash-flowLeadership seen as vital. Ability to communicate a clear vision, take people along with the vision and to think about where the company needs to be in 5, 10, 15 and 20 years time
29 KaizenFlexible working practices and empowerment – help increase efficiency, reduce costs and improve motivation
30 KaizenFundamental principles – often characterised as ‘lean production’ – reducing waste, zero defects, high quality control measures at all stages