1. 2015

2. Answering the Phone Greeting “Thank you for calling swimsuitsforall where our favorite curve on a woman is her smile, my name is ___________, how may I help you today?” Closing “Is there anything else I can do for you today? Thank you for shopping with swimsuitsforall.” Greeting “Thank you for calling swimsuitsforall where our favorite curve on a woman is her smile, my name is ___________, how may I help you today?” Closing “Is there anything else I can do for you today? Thank you for shopping with swimsuitsforall.”

3. SWIM 2.0 and the Website Front End - swimsuitsforall.com: Customer ordered wrong size or color Store credit not correct Redemption Codes not working New Order Back End- SpeedOrder 2.0 Wrong item/color/size sent Defective Item received Package All replacement orders have to be placed on a hold and sent to swimsupport@int.speedfc.com to be released. swimsupport@int.speedfc.com Front End - swimsuitsforall.com: Customer ordered wrong size or color Store credit not correct Redemption Codes not working New Order Back End- SpeedOrder 2.0 Wrong item/color/size sent Defective Item received Package All replacement orders have to be placed on a hold and sent to swimsupport@int.speedfc.com to be released. swimsupport@int.speedfc.com

6. Make sure to verify billing information as well

8. Price Adjustments Swimsuitsforall offers customers 15 days to receive a price adjustment on previously purchased items. If a customer purchases an item within 15 business days of a special sale or promotion they are entitled to the adjusted price. Swimsuitsforall offers customers 15 days to receive a price adjustment on previously purchased items. If a customer purchases an item within 15 business days of a special sale or promotion they are entitled to the adjusted price.

9. 3 rd Party Orders Our 3 rd Party affiliates are: Amazon.com One Stop Plus Charming Shops (Lane Bryant, Fashion Bug, Sonsi, Catherine’s) Sears Zulily Haband/ Orchard NoMoreRack Ebay Our 3 rd Party affiliates are: Amazon.com One Stop Plus Charming Shops (Lane Bryant, Fashion Bug, Sonsi, Catherine’s) Sears Zulily Haband/ Orchard NoMoreRack Ebay

10. Exchange Policy In order for a customer to receive the free shipping on a new exchange order they must enter coupon code: EXSHIP for standard ground shipping. If the customer is processing an international exchange they should use coupon code: INT50 for ½ of their international shipping. An exchange CAN be price adjusted In order for a customer to receive the free shipping on a new exchange order they must enter coupon code: EXSHIP for standard ground shipping. If the customer is processing an international exchange they should use coupon code: INT50 for ½ of their international shipping. An exchange CAN be price adjusted

11. Where the customer needs to put the new order number

12. International Exchange Information

13. Returns Policy Returns are processed within 60 days of the ship date 1)They can use our attached return label for store credit or a credit card refund minus a $6.95 return fee 2)They can pay their own shipping cost for credit card refund All returns by the warehouse will be processed within 48 hours (Mon-Fri). Returns are processed within 60 days of the ship date 1)They can use our attached return label for store credit or a credit card refund minus a $6.95 return fee 2)They can pay their own shipping cost for credit card refund All returns by the warehouse will be processed within 48 hours (Mon-Fri).

14. Return Policy

15. Late Shipments/Lost Orders For International orders : 1.If the order is under $50 a refund will automatically be issued 2. If the order is over $50 a refund OR replacement can be issued (representative discretion used/ customer request) 3. Complete log and send to: swimstylist@swimsuitsforall.com swimstylist@swimsuitsforall.com For International orders : 1.If the order is under $50 a refund will automatically be issued 2. If the order is over $50 a refund OR replacement can be issued (representative discretion used/ customer request) 3. Complete log and send to: swimstylist@swimsuitsforall.com swimstylist@swimsuitsforall.com

16. Returning Damaged Items “All returned products must be in their original condition, unworn, unwashed, with tags and the panty protective strip in tact. No refund or store credit will be issued for products that do not meet this criteria.”

17. Damaged Product, Quality Issues, or Wrong Item Sent Swim Stylist should ALWAYS reship to the customer at no charge. Ask customer to send items back using prepaid return label Note order saying no refund, return to good stock Swim Stylist should ALWAYS reship to the customer at no charge. Ask customer to send items back using prepaid return label Note order saying no refund, return to good stock

18. Shipping and Returns for International Orders International shipping time frame is 10-14 business days and up to 21 business days INT50 is for ½ off international exchange shipping International orders do not receive a prepaid return label International shipping time frame is 10-14 business days and up to 21 business days INT50 is for ½ off international exchange shipping International orders do not receive a prepaid return label

19. Store Credits Store credits offer the customer an additional way to pay for their purchases. Swimsuitsforall offers 2 types of store credit: Redemption Code: a code provided to a customer who originally checked out as a guest Online Store Credit: Credit that was applied to a customer with an already established online account Store credits offer the customer an additional way to pay for their purchases. Swimsuitsforall offers 2 types of store credit: Redemption Code: a code provided to a customer who originally checked out as a guest Online Store Credit: Credit that was applied to a customer with an already established online account

23. Appeasements Level 1: Thank you letter custom beach towels Level 2: Thank you letter custom beach towels Hair Ties Resistance bells Lip Balm Swim Sudz swimwear cleaner 2 FL oz. All Level 2 requests will be reviewed and determined for action within 2 business days. Level 1: Thank you letter custom beach towels Level 2: Thank you letter custom beach towels Hair Ties Resistance bells Lip Balm Swim Sudz swimwear cleaner 2 FL oz. All Level 2 requests will be reviewed and determined for action within 2 business days.