2. DHS SECURITY INCIDENT REPORTING AND RESPONSE

3. SECURITY INCIDENT REPORTING AND RESPONSE DHS managers, employees, and other authorized information users (such as contractors) are required to report security incidents affecting DHS information. To report an incident, go to: DHSShare; Security & Privacy tab; the Incident Reporting box is located in the upper right hand corner of page: DHS Real Time Incident Reporting – click the box to report an incident. The direct link is listed here: https://dhs.arkansas.gov/reporting/itsec_form.php Reporting incidents is mandated by DHS policy. 2014 DHS IT Security & Privacy Training 2

4. POLICY 5007: SECURITY INCIDENT REPORTING AND RESPONSE A security incident may be a suspected or an actual unauthorized attempt to alter DHS information. The attempt may be to acquire, access, use, disclose, modify, or destruct DHS data. A security incident may also be a suspected or an actual unauthorized attempt to interfere with a DHS Information System. 2014 DHS IT Security & Privacy Training 3

5. POLICY 5007: SECURITY INCIDENT REPORTING AND RESPONSE Completing an Incident Report will submit the incident to the DHS Security and Privacy officers. The DHS Security and Privacy officers must document security incidents and maintain incident activity logs. 2014 DHS IT Security & Privacy Training 4

6. POLICY 5007: SECURITY INCIDENT REPORTING AND RESPONSE It is suggested that you become familiar with the Incident Reporting form before you need to use it. The next slides identify the parts of the form, and the information needed to complete it. 2014 DHS IT Security & Privacy Training 5

7. POLICY 5007: SECURITY INCIDENT REPORTING AND RESPONSE The form is located on DHS Share on the Security & Privacy tab. Click on the DHS Real Time Incident Reporting box on the right side of the screen. 2014 DHS IT Security & Privacy Training 6

8. POLICY 5007: SECURITY INCIDENT REPORTING AND RESPONSE 2014 DHS IT Security & Privacy Training 7 Here is part of the form:

9. POLICY 5007: SECURITY INCIDENT REPORTING AND RESPONSE These are the kinds of incidents that must be reported : Downloading music and movies because: It’s probably a copyright violation; It’s a DHS policy violation; Email hoaxes; Failure to follow DHS security policies; Unauthorized access, acquisition, use or disclosure of: Personal Identifying Information (PII) or Private Health Information (PHI); Misuse of a State computer or DHS Information System, which includes: Unauthorized use or disclosure of confidential / sensitive information; Installing or downloading non-work-related software onto a DHS computer; Password sharing; Phishing scams; Physical invasion into or interference with DHS facilities containing information systems. 2014 DHS IT Security & Privacy Training 8

10. POLICY 5007: SECURITY INCIDENT REPORTING AND RESPONSE These are the kinds of incidents that must be reported: Loss or theft of: Laptop computers or client paper records; DHS Cell phones or other smartphones; Knowledge of a need for emergency deactivation of a User’s access to DHS Information Systems Generally because of a perceived threat by the User; Social engineering attempts; Behavior that might threaten the safety or security of DHS information or Information Systems; Suspected hacking attempts; Theft or attempted theft of computers, flash drives, mobile devices, cell phones or smart phones, or PHI or personally identifiable information; Unauthorized devices connected to DHS Information Systems or containing DHS information; Unauthorized software installed or located on a DHS Information System; Virus or malware activity. 2014 DHS IT Security & Privacy Training 9

11. POLICY 5007: SECURITY INCIDENT REPORTING AND RESPONSE In addition to your identifying information, be sure to include: A complete incident description – list as much information as you have about the incident. Actions taken – whatever has already been done about the incident. Describe any potential loss of confidential information – describe in as much detail as possible. 2014 DHS IT Security & Privacy Training 10

12. POLICY 5007: SECURITY INCIDENT REPORTING AND RESPONSE DHS employees are required to report security incidents. Reporting incidents protects employees, the agency, clients and DHS information and IT systems from harm or potential harm. 2014 DHS IT Security & Privacy Training 11

13. POLICY 5007: SECURITY INCIDENT REPORTING AND RESPONSE All incidents will be investigated. Investigations involving employee action will include the DHS Office of Chief Counsel and the appropriate division executive. 2014 DHS IT Security & Privacy Training 12