1. Masters Programs in Telecommunications Management Workshop on Internationalization of Engineering Education- Towards Quality and Innovation Dr. Haythem Bany Salameh Yarmouk University 2/4/2013

2. Outline Overview Program Rationale Program Specifications Program Contents Conclusions

3. Introduction Aims: offer students combination of technology, policy and management knowledge Targets groups ▫Engineers from telecom industry: advance their career ▫Fresh engineers: improve their employability chances Program significance: was identified through several surveys and consultation with the industry Expected outcomes: produce qualified/experienced engineers who can compete in local and regional telecom. markets.

4. Rationale Through consulting with industry: ▫Knowledge & skills developed in undergraduates are inadequate to address the requirements of managing telecom. Systems ▫Many engineers from Telecom companies pursued MBA programs to improve their managerial, personal & analytical skills ▫MBA do’t provide graduates with up-to-date technical knowledge required for a successful career in managing Telecom companies

5. Objectives Prepare Telecom engineers to be successful managers in Telecom business environments Create Telecom professional who is ▫Technically up-to-date ▫Business-minded ▫Highly in tune with the policy issues associated with the dynamically changing Telecom industry

6. Justifications- Demand Data No.QuestionYes (%) No (%) Total 1Are you satisfied with the skills of the graduates of engineering schools in Jordan at the Bachelor level? 7429110 2Are you satisfied with the skills of the graduates of engineering schools in Jordan at the Master level? 6241110 3Is there a need to improve managerial skills of telecom engineers at your organization? 926110 4Have you enrolled or considered enrolling in an MBA program?5147110 5Do you think that a Master degree in Telecommunications Management would be of interest to you and your engineering staff? 8612110 6Do you think that such a program would be better for engineers than a traditional MBA program ? 926110 7Do you think that a Master degree in Telecom management could solve problems in your company? 7325110 8Do you think that such a degree would shorten the training cycle required for engineering staff at your company? 7325110 9Would you enroll in such a program?8315110 10Would like to see a field training component in such a program?917110 71.8428.16100 56.3637.27110 83.645.45110 46.3642.73110 78.1810.91110 83.645.45110 66.3622.73110 66.3622.73110 75.4513.64110 82.736.36110

7. Surveyed Competencies RankCompetencyMean 1 Management of Telecom Network4.39 2 Management, project management, team management4.31 3 Future telecom industries4.27 4 Planning and optimization4.23 5 Soft skills4.12 6 Telecom market knowledge3.99 7 Organization theory3.96 8 Language skills – English3.95 9 Research methodology3.83 10 Service flow and logic3.77 11 Financial and admin management3.74 12 Total Quality Management3.74 13 Regulations and policies3.68 14 IT and computer skills3.67 15 Business Technology Strategy3.67 16 Marketing and Financial Management3.56 17 Human Resource Management3.44 18 Competition and regulation issues3.36 19 Entrepreneurship3.30 20 Accounting, Economics, Finance3.20

8. Competition Environment Masters of Business Administration Name of InstitutionDegreeCountry Yarmouk University (YU)Masters of Business Administration Jordan Arab Open University (AOU)Masters of Business Administration Jordan New York Institute of Technology (NYIT) Masters of Business Administration Jordan German-Jordanian University (GJU)- Talal Abu-Ghazaleh School of Business Masters of Business Administration Jordan Princess Sumaya University for Technology (PSUT) Global MBA Jordan The American University in Cairo (AUC)MBA in Management of Information Systems Egypt University of Jordan (UJ)Masters in Industrial Engineering / Management Jordan The American University in Cairo (AUC)MBA in Management of Information Systems Egypt

9. Surveyed Program Specifications No. QuestionAnswer 1Which study model would you prefer? Full time- Distance Learning Full time- Regular Class Part time- Distance Learning Part time- Regular Class Total 3.4%14.6%15.7%66.3%100 2What is the average duration of study that you prefer? 2 yearsLess than 2 years More than 2 years 58.4%38.2%3.4%100 3Where do you prefer to join the program? AmmanIrbidDoes not matter 72.4%14.9%12.7%100

10. Program Specifications Specification Awarding body/institutionYarmouk University Teaching institutionYarmouk University AccreditationHEAC Name of the final awardMaster of Engineering Programme titleMaster of Engineering in Telecommunications Management Mode of studyNon-thesis Full time Regular class Part time Regular class with the possibility of remote lecturing through synchronous video Program Contents  33 credit hours of course work: 24 core+9 elective  Core courses include 3 credit hours of project based course  A comprehensive exam Language of studyEnglish Tuition120 JD per credit hour Expected Starting DateSep. 2013

11. Program Contents The program combines courses on ▫Fresh, innovative, and cutting-edge technical topics ▫Management, regulatory, and public policy instruction topics

12. Program Outcomes PROGRAM OUTCOME OUTCOME DESCRIPTION A Basic Management Sciences The ability to demonstrate and apply knowledge and understanding of the principles of math, statistics and management sciences to solve telecommunication management problems. This will include the ability to demonstrate knowledge and understanding of Accounting and financial issues, Organizational behavior, Strategic management theory and practice, Marketing, Project management fundamentals, Business research methods, the Structure of the telecommunications network –wired and wireless. B Problem Solving The ability to identify, formulate and solve telecommunications management problems. The graduate shall be able to 1.Apply appropriate engineering methods to ill-defined problems in telecommunication 2.Create models for telecommunications network to evaluate performance with proper regard given to the underlying assumptions and limitations 3.Apply practical thinking processes to develop leadership and management skills 4.Apply software tools to solve telecommunications management problems C Design The ability to design processes to meet telecommunications industry needs. The graduate shall display 1.Ability to apply design methods to unfamiliar ill-defined problems including the choice of technology and possibly involving other disciplines such as IT and civil engineering projects. 2.Knowledge and understanding of industry-standard technologies as well as the related codes of practice and standards and the need for their enforcement 3.Ability to integrate systems of people and energy in a time-constrained environment D Practical Aspects and Labs The ability to conduct investigations to provide practical solutions of ill-defined problems within telecommunications engineering. The graduate shall be able to 1.Conduct experiments and collate, analyze, present and interpret telecommunication technology data sets. 2.Analyze data using a range of relevant software packages. 3.Use up to date analytical, experimental and implementation tools to improve telecommunications services. 4.Use research tools including market and technology research

13. Program Outcomes PROGRAM OUTCOME OUTCOME DESCRIPTION E Lifelong Learning The ability to work effectively as an individual, in teams and in multidisciplinary settings together with the capacity to undertake lifelong learning. The graduate shall be able to 1.Plan and carry through self-directed continuing professional development to improve their own knowledge and competence 2.Demonstrate understanding of group dynamics and exercise leadership 3.Self-evaluate and take responsibility for continuing academic/professional development. 4.Consult and work with experts in various fields in the realization of a product or system. F Ethics, Regulation and social issues The ability to demonstrate and apply an understanding of the need for high ethical standards in the practice of engineering, including the responsibilities of the engineering profession towards people and the environment. The graduate shall display 1.Knowledge and understanding of the social, environmental, ethical, economic, financial, institutional and commercial considerations affecting the exercise of telecommunications engineering. 2.Knowledge and understanding of the health and safety and legal issues and the impact of engineering solutions in a societal and environmental context. 3.An ability to reflect on social and ethical responsibilities linked to the application of their knowledge and judgments. 4.Knowledge and understanding of telecommunications regulation issues and policies G Soft skills An ability to communicate effectively with the telecommunications engineering community and with society at large, and to foster appropriate professional and inter-personal skills. The graduate shall be able to 1.Describe succinctly the relevant advantages and disadvantages of the various technologies to a lay audience. 2.Write technical papers and reports and synthesize their own work and that of others in abstracts and executive summaries. 3.Communicate effectively in public, national and international contexts. 4.Take significant responsibility for the work of individuals and groups; lead and initiate activity

14. Core courses: 24 credit hours Course Number Course TitleCredit Hours 600Statistics and Data Analysis3 621Telecommunication Regulation and Policies2 620Management of Telecommunication Services3 624Telecommunications in the Business Environment I3 626Telecommunications in the Business Environment II3 601Professional Development1 660Telecommunications Networks: Structure and Architecture3 670Project Management for Telecommunications3 695 Graduation Project 3 698 Comprehensive Exam 0 Total24

15. Elective courses: 9 credit hours Course Code Course Number Course TitleCredit Hours TME622 Management and Organization Behavior 3 TME630 Operations Management for Telecommunications 3 TME650 Marketing Strategy for Telecom Engineers 3 TME660 Entrepreneurship in the Telecom Business 3 TME691Special Topics on Telecommunications Management3 TME692Independent Studies in Telecommunications Management3 Course Code Course Number Course TitleCredit Hours CTE655 Network Planning and Optimization CTE656Mobile Communications Technology3 CTE659Wireless Network Technology3 CTE661Core network-Switching Technologies3 CTE662 Telecommunication Network: Operations and Implementation 3 CTE663IP Telephony and Next Generation Networks (NGN)3 Group I: 6 credit hours Group II: 3 credit hours

16. Teaching and Venue Program will be held at Prince Faisal Center in Amman Technical courses will be taught by YU telecom. staff Management courses will be taught by staff from YU college of economics & GJU business school Possibility of delivering some courses through video conferencing

17. Expected Intake