Presentation is loading. Please wait.

Presentation is loading. Please wait.

Converting Reactive Service Adjustments to Responsive Service Adjustments Through Review of Maximum Customer Loads Mary Lawrence / Jim Archer METRO, Houston,

Published byDamian Chase Modified over 9 years ago

Similar presentations

Presentation on theme: "Converting Reactive Service Adjustments to Responsive Service Adjustments Through Review of Maximum Customer Loads Mary Lawrence / Jim Archer METRO, Houston,"— Presentation transcript:

1 Converting Reactive Service Adjustments to Responsive Service Adjustments Through Review of Maximum Customer Loads Mary Lawrence / Jim Archer METRO, Houston, TX

2 2 Data Review Prior To Service Changes

3 Reactive Service Adjustments Lead To…. 3

4 When you REACT… 4 R R equires urgent action E E valuation done with limited time for quality control A A dds external stresses to the process C C aters to isolated instances excluding system-wide view T T argets “squeaky wheel” complaints

5 METRO’s Service Standards What Constitutes An Overload? Weekday Service - Local: 135% seating utilization Weekday Service (on freeway) - Local: 100% seating utilization Weekday Service - Commuter: 100% seating utilization Weekend Service - Local: 100% seating utilization 5

6 Monitoring Customer Loads Step One: Gather the Data All 1,250 + METRO buses equipped with Automatic Passenger Counters (APC) Trip-level data available daily, extracted weekly Data sorted by service type, day type, maximum load factor Trips over / under maximum load standards 6

7 Monitoring Customer Loads Step 2: Organize the Data 7 From This To This DateLineBlockPattern Sched. start Full capacity Max Load factor [%] 20-Mar-13163163551163692 CONGRESS ST @ LA BRANCH ST (9196) -> MISSOURI CITY PR (97)14:05:003840105 20-Mar-13163163508163501 MISSOURI CITY PR (97) -> CONGRESS ST @ LA BRANCH ST (9196)14:21:00383284 20-Mar-13163163504163691 CONGRESS ST @ LA BRANCH ST (9196) -> BURDINE ST @ BELLFORT AVE (11797)14:23:003864168 20-Mar-13163163515163502 BURDINE ST @ BELLFORT AVE (11797) -> CONGRESS ST @ LA BRANCH ST (9196)14:34:00382361 20-Mar-13163163505163692 CONGRESS ST @ LA BRANCH ST (9196) -> MISSOURI CITY PR (97)14:35:00383387 20-Mar-13163163591163691 CONGRESS ST @ LA BRANCH ST (9196) -> BURDINE ST @ BELLFORT AVE (11797)14:45:00382258 20-Mar-13163163506163692 CONGRESS ST @ LA BRANCH ST (9196) -> MISSOURI CITY PR (97)14:55:00383284 20-Mar-13163163552163691 CONGRESS ST @ LA BRANCH ST (9196) -> BURDINE ST @ BELLFORT AVE (11797)14:59:00381437 20-Mar-13163163501163501 MISSOURI CITY PR (97) -> CONGRESS ST @ LA BRANCH ST (9196)15:00:00383387 20-Mar-13163163581163691 CONGRESS ST @ LA BRANCH ST (9196) -> BURDINE ST @ BELLFORT AVE (11797)15:05:00382874 20-Mar-13163163503163502 BURDINE ST @ BELLFORT AVE (11797) -> CONGRESS ST @ LA BRANCH ST (9196)15:14:00382053 20-Mar-13163163580163640 PLAZAMERICAS (7440) -> BURDINE ST @ BELLFORT AVE (11797)15:14:00381437 20-Mar-13163163507163692 CONGRESS ST @ LA BRANCH ST (9196) -> MISSOURI CITY PR (97)15:16:0038 100 20-Mar-13163163502163691 CONGRESS ST @ LA BRANCH ST (9196) -> BURDINE ST @ BELLFORT AVE (11797)15:26:00383284 20-Mar-13163163582163692 CONGRESS ST @ LA BRANCH ST (9196) -> MISSOURI CITY PR (97)15:36:003839103 20-Mar-13163163551163501 MISSOURI CITY PR (97) -> CONGRESS ST @ LA BRANCH ST (9196)15:38:00382361 20-Mar-13163163516163502 BURDINE ST @ BELLFORT AVE (11797) -> CONGRESS ST @ LA BRANCH ST (9196)15:42:003800 20-Mar-13163163508163691 CONGRESS ST @ LA BRANCH ST (9196) -> BURDINE ST @ BELLFORT AVE (11797)15:46:00382771 20-Mar-13163163554163540 BURDINE ST @ BELLFORT AVE (11797) -> HILLCROFT TC (71)15:56:003848126 20-Mar-13163163555163692 CONGRESS ST @ LA BRANCH ST (9196) -> MISSOURI CITY PR (97)15:57:003847124 20-Mar-13163163580163502 BURDINE ST @ BELLFORT AVE (11797) -> CONGRESS ST @ LA BRANCH ST (9196)15:58:00383284 20-Mar-13163163553163691 CONGRESS ST @ LA BRANCH ST (9196) -> BURDINE ST @ BELLFORT AVE (11797)16:07:003839103 20-Mar-13163163505163501 MISSOURI CITY PR (97) -> CONGRESS ST @ LA BRANCH ST (9196)16:10:00382155 20-Mar-13163163504163502 BURDINE ST @ BELLFORT AVE (11797) -> CONGRESS ST @ LA BRANCH ST (9196)16:10:00383182 20-Mar-13163163515163692 CONGRESS ST @ LA BRANCH ST (9196) -> MISSOURI CITY PR (97)16:18:00382361 20-Mar-13163163556163691 CONGRESS ST @ LA BRANCH ST (9196) -> BURDINE ST @ BELLFORT AVE (11797)16:27:003869182 20-Mar-13163163506163501 MISSOURI CITY PR (97) -> CONGRESS ST @ LA BRANCH ST (9196)16:28:00382361

8 Monitoring Customer Loads Step 3: Analyze, Prioritize, Recommend WHO is affected by overloads? WHAT do the trips before and after look like? Do they have overloads as well? WHEN do the overloads occur? At a particular time or day? How frequently? How many trips have overloads? WHERE do the overloads occurs? Over what distances do they occur? WHY recommend a service adjustment? 8

9 August Service Change Bottom Line First Route Total Trips APC Data Trips w/ Maximum Loads Less Than Maximum Service Standards % Trips w/ Maximum Loads Less Than Maximum Service Standards Trips w/ Maximum Loads Greater Than Maximum Service Standards % Trips w/ Maximum Loads Greater Than Maximum Service Standards Weekday – Commuter29,07728,52298.0%5551.9% Weekday - Local120,185119,82499.7%3610.3% Saturday - Local14,94514,54497.3%4012.7% Sunday – Local10,51210,31898.2%1941.8% TOTAL – March (4 weeks)174,719173,20899.1%1,5110.9% 9 99.1% of all trips had maximum loads below the maximum service levels

10 Local Weekday Routes Overall – OK, but… 10 Route Total Trips APC Data Trips w/ Maximum Loads Less Than Maximum Service Standards % Trips w/ Maximum Loads < Than Maximum Service Standards Trips w/ Maximum Loads > Than Maximum Service Standards % Trips w/ Maximum Loads > Than Maximum Service Standards Weekday - Local120,185119,82499.7%3610.3% 86% of the 361 trips occur on these 16 routes

11 11 A Closer Look at the 163 Fondren… For 7 out of 21 weekdays, this trip had maximum loads exceeding 135% DateLineRoutePattern Sched. start Full Capacity Max Load Load factor [%] 4-Mar-13163Fondren163692 CONGRESS ST @ LA BRANCH ST (9196) -> MISSOURI CITY PR (97)2:05 PM3852137 6-Mar-13163Fondren163692 CONGRESS ST @ LA BRANCH ST (9196) -> MISSOURI CITY PR (97)2:05 PM3858153 11-Mar-13163Fondren163692 CONGRESS ST @ LA BRANCH ST (9196) -> MISSOURI CITY PR (97)2:05 PM3852137 11-Mar-13163Fondren163691 CONGRESS ST @ LA BRANCH ST (9196) -> BURDINE ST @ BELLFORT AVE (11797)2:23 PM3854142 13-Mar-13163Fondren163691 CONGRESS ST @ LA BRANCH ST (9196) -> BURDINE ST @ BELLFORT AVE (11797)2:23 PM3854142 14-Mar-13163Fondren163691 CONGRESS ST @ LA BRANCH ST (9196) -> BURDINE ST @ BELLFORT AVE (11797)2:23 PM38107282 18-Mar-13163Fondren163691 CONGRESS ST @ LA BRANCH ST (9196) -> BURDINE ST @ BELLFORT AVE (11797)2:23 PM3857150 20-Mar-13163Fondren163691 CONGRESS ST @ LA BRANCH ST (9196) -> BURDINE ST @ BELLFORT AVE (11797)2:23 PM3864168 21-Mar-13163Fondren163691 CONGRESS ST @ LA BRANCH ST (9196) -> BURDINE ST @ BELLFORT AVE (11797)2:23 PM3853139 22-Mar-13163Fondren163691 CONGRESS ST @ LA BRANCH ST (9196) -> BURDINE ST @ BELLFORT AVE (11797)2:23 PM3852137 12-Mar-13163Fondren163501 MISSOURI CITY PR (97) -> CONGRESS ST @ LA BRANCH ST (9196)3:00 PM3853139 4-Mar-13163Fondren163691 CONGRESS ST @ LA BRANCH ST (9196) -> BURDINE ST @ BELLFORT AVE (11797)3:26 PM3853139 21-Mar-13163Fondren163691 CONGRESS ST @ LA BRANCH ST (9196) -> BURDINE ST @ BELLFORT AVE (11797)3:46 PM3852137 4-Mar-13163Fondren163540 BURDINE ST @ BELLFORT AVE (11797) -> HILLCROFT TC (71)3:56 PM3852137 21-Mar-13163Fondren163540 BURDINE ST @ BELLFORT AVE (11797) -> HILLCROFT TC (71)3:56 PM3855145 22-Mar-13163Fondren163540 BURDINE ST @ BELLFORT AVE (11797) -> HILLCROFT TC (71)3:56 PM3853139

12 12 Local Weekday Outliers 163 Fondren RouteTrip Start Seating Capacity Average Maximum Load Average % Seating Capacity – Maximum Load 163 Fondren7:20 AM3855146% 163 Fondren8:34 AM3856146% 163 Fondren2:05 PM3854142% 163 Fondren2:23 PM3862162% 163 Fondren4:57 PM3861159% 163 Fondren5:04 PM3859156% 163 Fondren5:12 PM3860157% 163 Fondren5:37 PM3857151% 163 Fondren6:33 PM3860157% 9 trips on 1 route had 69 instances of overloads in excess of 135% of capacity

13 13 Local Weekday Outliers Average Distance Standing RouteTrip Start Seating Capacity Average Maximum Load Average Distance Standing 46 Gessner6:01 PM38575.4 miles 53 Briar Forest6:45 AM38616.5 miles 73 Bellfort10:42 PM38624.0 miles 82 Westheimer7:46 AM38585.1 miles 87 Sunnyside / TMC8:00 AM38592.3 miles 163 Fondren7:20 AM38559.3 miles 163 Fondren8:34 AM38563.7 miles 163 Fondren2:05 PM38549.6 miles 163 Fondren2:23 PM38629.0 miles 163 Fondren4:57 PM38619.3 miles 163 Fondren5:04 PM38599.2 miles 163 Fondren5:12 PM38609.4 miles 163 Fondren5:37 PM38576.9 miles 163 Fondren6:33 PM386016.2 miles

14 From React Mode to Respond Mode: The Benefits 14 R R esults in more equitable evaluation E E valuation conducted with significant quality control S S ystematic approach P P roduces historical data for trend evaluation O O pportunity to prioritize action N N avigates balance between objective data and subjective comments D D ata driven decision making

Download ppt "Converting Reactive Service Adjustments to Responsive Service Adjustments Through Review of Maximum Customer Loads Mary Lawrence / Jim Archer METRO, Houston,"

Similar presentations

Metro Transit INTELLIGENT TRANSPORTATION SYSTEMS (ITS)

Metro Transit INTELLIGENT TRANSPORTATION SYSTEMS (ITS)
How to Complete the Ground Travel Worksheet

How to Complete the Ground Travel Worksheet
D2 Roadway Discussion Sound Transit Board September 22, 2011.

D2 Roadway Discussion Sound Transit Board September 22, 2011.
Nancy Edmonson Consultant and Qualified Statistician Houston, Texas NTD Reporting Estimating boardings and passenger miles with automatic passenger counters.

Nancy Edmonson Consultant and Qualified Statistician Houston, Texas NTD Reporting Estimating boardings and passenger miles with automatic passenger counters.
Interim Review of the MBTA Late-night Service Pilot Program February 5, 2015.

Interim Review of the MBTA Late-night Service Pilot Program February 5, 2015.
Strategic Capacity Planning Prepared by Bhakti Joshi June 20, 2014.

Strategic Capacity Planning Prepared by Bhakti Joshi June 20, 2014.
METRO Rail Intercept Survey Findings, Data Uses AMPO Travel Modeling Work Group October 1, 2009.

METRO Rail Intercept Survey Findings, Data Uses AMPO Travel Modeling Work Group October 1, 2009.
Visualizing Service Demand 2014 AzTA/ADOT Annual Conference April 14, 2014 Presented by Jorie Bresnahan, Planner III City of Phoenix Public Transit Presented.

Visualizing Service Demand 2014 AzTA/ADOT Annual Conference April 14, 2014 Presented by Jorie Bresnahan, Planner III City of Phoenix Public Transit Presented.
A comparison of two cars I would like to own: a 2011 Jeep Grand Cherokee and a 2011 Chevy Cruze. Presented By: Marli Glasgow PROJECT 15- CAR PURCHASE.

A comparison of two cars I would like to own: a 2011 Jeep Grand Cherokee and a 2011 Chevy Cruze. Presented By: Marli Glasgow PROJECT 15- CAR PURCHASE.
New Shuttle Routes. Current Health Sciences Shuttles – Four (4) different primary routes with excessive stops – A few single purpose routes – “Concierge”

New Shuttle Routes. Current Health Sciences Shuttles – Four (4) different primary routes with excessive stops – A few single purpose routes – “Concierge”
1 Optimization – Part II More Applications of Optimization to Operations Management In this session, we continue our discussion of “Optimization” and its.

1 Optimization – Part II More Applications of Optimization to Operations Management In this session, we continue our discussion of “Optimization” and its.
2011 Long-Term Load Forecast Review ERCOT Calvin Opheim June 17, 2011.

2011 Long-Term Load Forecast Review ERCOT Calvin Opheim June 17, 2011.
1 Presentation to TAC June 17, 2009 Overview of Rapid Bus Measures and Effectiveness And Case Studies.

1 Presentation to TAC June 17, 2009 Overview of Rapid Bus Measures and Effectiveness And Case Studies.
Evaluating Robustness of Signal Timings for Conditions of Varying Traffic Flows 2013 Mid-Continent Transportation Research Symposium – August 16, 2013.

Evaluating Robustness of Signal Timings for Conditions of Varying Traffic Flows 2013 Mid-Continent Transportation Research Symposium – August 16, 2013.
Changes to the Bus Schedule Spring 2007. Goals of the Service Enable students to get to class on time Enable students to obtain and maintain off-campus.

Changes to the Bus Schedule Spring Goals of the Service Enable students to get to class on time Enable students to obtain and maintain off-campus.
Bureau of Transportation Statistics U.S. Department of Transportation Overall Travel Patterns of Older Americans Jeffery L. Memmott

Bureau of Transportation Statistics U.S. Department of Transportation Overall Travel Patterns of Older Americans Jeffery L. Memmott
Transportation leadership you can trust. presented to TRB Planning Applications Conference presented by Vamsee Modugula Cambridge Systematics, Inc. May.

Transportation leadership you can trust. presented to TRB Planning Applications Conference presented by Vamsee Modugula Cambridge Systematics, Inc. May.
Access Services Inc. Access Paratransit Operations.

Access Services Inc. Access Paratransit Operations.
Hurricane Evacuation Texas Style National Transportation Operations Coalition Talking Operations Web Seminar Wednesday, November 30, 2005.

Hurricane Evacuation Texas Style National Transportation Operations Coalition Talking Operations Web Seminar Wednesday, November 30, 2005.
EFFECTS OF RISING GAS PRICES ON BUS RIDERSHIP FOR SMALL URBAN AND RURAL TRANSIT SYSTEMS Jeremy Mattson 18 th National Conference on Rural Public and Intercity.

EFFECTS OF RISING GAS PRICES ON BUS RIDERSHIP FOR SMALL URBAN AND RURAL TRANSIT SYSTEMS Jeremy Mattson 18 th National Conference on Rural Public and Intercity.

Similar presentations

Ads by Google