1. Alton Towers Resort
Business of Leisure

2. MARKETING AND PROMOTIONS

3. Target marketing
Target marketing is the development and promotion of products and services to appeal to specific market segments.
Alton Towers Resort use demographics and attitudes to target people:
Age
Gender
Social group
Ethnic origin
Lifestyle
Inclination to visit a theme park.

4. Alton Towers Resort’s 2010 target markets
Primary Target Audience - Thrill Seekers:
16-24 year old adults
A diverse group – at one end doing their GCSE’s and the other making their ways into careers
Seeking escapism and fun thrills

5. Alton Towers Resort’s 2010 Target Markets
Secondary Target Audience – families:
Mixed age range
Seeking fun and quality family time

6. Which target market? Nemesis Charlie & The Chocolate Factory
Peugeot Driving School
Oblivion
Sharkbait Reef
Runaway Mine Train

7. Marketing mix The simple Marketing mix is made up of the four P’s:
Price
Place
Product
Promotion

8. Marketing mix The marketing mix at Alton Towers Resort:
Product: Britain’s number one short break destination.
Price: Competitively priced for the available product, offering value for money options to suit all audience types.
Promotion: Communications mix including TV, radio, digital and press to maximise awareness and entice people to visit.
Place: A unique, accessible environment.

9. Are there different prices for different groups
Are there different prices for different groups? Suggest reasons for any variations in entry price. Are all audiences catered for?
What is Alton Towers Resort’s pricing?
How do their prices compare with those of their competitors?
Are there any costs for additional facilities? How do these compare with those of others in the market?

10. Price Alton Towers Resort ensures that it is competitively
priced and offers many value for money options to appeal across its target markets.
On occasion, they drive guests to visit the resort at quieter times of the year through price incentives and special offers.
Ticket types include:
Adult
Child
Under 4’s
Senior citizens
Disabled
Family 4; Family 5
Groups of 10+
Annual pass
1 day / 2 day

11. Place
Place includes all the activities involved in making the product available to consumers
For example…

12. Place …the attraction itself …buying tickets on the telephone
…buying tickets through third party agents
…online booking

13. Place
Location and access are important factors

14. Place
Good accessibility on the Park is also really important – this needs to cater for customers with special needs

15. How does Alton Towers Resort’s ‘place’ impact on its success?
When is it open?
How would you plan your journey to the attraction?
How easy is it to get there?
Are there special facilities for people with special needs?
Do you foresee any problems?
Is there a better location?
What other attractions are in the vicinity?
Can you easily buy your tickets?

16. Product
Product is the goods and services that are offered to its customers...

17. Promotion Promotional technique Definition Advertising Sales promotion
Displaying or broadcasting information about a particular product or service. You have to pay for the space you feature on. Can be carried out in a number of ways, including: television, radio, the internet and newspapers.
Sales promotion
Short-term tactical marketing tools which are used to achieve specific marketing objectives, for example money off vouchers, free gifts with purchase and competitions.
Public relations
Relies on persuading newspapers and publications to feature a product, attraction or service as part of its editorial content. One way this is achieved is by sending press releases to journalists.
Personal selling
Training staff to be more effective in making sales to people who approach the business for information and help.

18. Promotion Definition Direct marketing Sponsorship Events Displays
Involves sending or giving promotional materials directly to customers either by post, over the telephone, or door-to-door.
Sponsorship
When one organisation gives financial (or other) support to something in exchange for their name being associated with that product or event.
Events
Planned and organised occasion(s) to raise awareness of the product or service, or to drive visitors to purchase the product or service.
Displays
If attractive and eye-catching, these can be quite effective in creating interest and sales. These often feature at major leisure, travel or tourism exhibitions.

19. Promotion Promotional techniques are ways that an
organisation communicates its product and
services to its target market.
What an advert!
Can you list three adverts that you have seen or heard that have encouraged you to buy a product or service?
What do you feel makes these adverts successful?

20. Promotion Alton Towers uses a range of promotional tools:
TV, radio and cinema
Play TH13TEEN advert:

21. Promotion
Alton Towers uses a range of promotional tools:
Press

22. Promotion
Alton Towers uses a range of promotional tools:
Outdoor

23. Promotion Alton Towers uses a range of promotional tools:
Digital - E-shot & on-line

24. Promotion Alton Towers uses a range of promotional tools:
Direct marketing - Door drop, Schools, Parent & Toddlers groups
Family DM
Schools DM

25. Promotion Alton Towers uses a range of promotional tools:
Public relations (PR) and events

26. Promotion Alton Towers uses a range of promotional tools:
Sales promotion

27. Promotion
Alton Towers uses a range of promotional tools:
Sponsorship

28. AIDA Acronym used to describe the desired effects of marketing
messages:
Attention: does it attract the attention of the customer?
Interest: are the benefits and advantages promoted to raise interest?
Desire: does it create desire by satisfying the customers’ wants and needs?
Action: does it lead customers to taking action or purchasing?

29. Promotion Promotional portfolio
Develop a promotional portfolio for Alton Towers Resort. For example, you could:
Pick up leaflets at the attraction
Take photos of any posters you may spot
Cut out ads you may find
Print out any online offers you may discover
Your portfolio can act as a useful reference point for the different types of promotional techniques available.