1. PERT – EVN-NREN –Amsterdam 28/1/05 – Toby Rodwell (toby.rodwell@dante.org.uk) The PERT and Network Performance Monitoring EVN-NREN, Amsterdam 28//01/05 Toby Rodwell, Network Engineer DANTE

2. PERT – EVN-NREN –Amsterdam 28/1/05 – Toby Rodwell (toby.rodwell@dante.org.uk) Network Performance Problems Historically, long distance circuits (the “wide-area”) have been the bottleneck in a network In recent years, the capacity of long distance circuits has significantly increased End-to-end performance bottle-necks may now occur at any point in a system – end-system (application, OS, hardware), LAN or WAN As such, it is becoming more and more difficult for a non-expert end-user to diagnose their network performance issues

3. PERT – EVN-NREN –Amsterdam 28/1/05 – Toby Rodwell (toby.rodwell@dante.org.uk) Origins of the PERT Conception of the PERT … Jan 01 Internet2 Meeting –Performance Enhancement and Response Team –To provide a support structure to investigate and resolve problems in the performance of applications over computer networks –Comparable to CERT structure Realization of the PERT … Dec 2002 TERENA meeting –GARR, TERENA, DANTE, SWITCH, CESnet, HEAnet and UKERNA committed to a practical trial of a basic PERT

4. PERT – EVN-NREN –Amsterdam 28/1/05 – Toby Rodwell (toby.rodwell@dante.org.uk) The GEANT PERT PERT 2002-2004 –Informal, unregulated access to PERT; anybody can request PERT’s help –PERT communicated via e-mail list –Primary purpose of investigation was to improve PERT’s knowledge and experience –Problems were addressed on a best efforts basis –No dedicated Monitoring tools –RoundUp tracking system (off-the-shelf) used

5. PERT – EVN-NREN –Amsterdam 28/1/05 – Toby Rodwell (toby.rodwell@dante.org.uk) GEANT2 PERT A development of the existing PERT Pilot phase Nov 04 –Feb 05 Fully operational from Mar 05 A virtual team consisting of –Case Managers, who receive new requests and manage unresolved issues –Subject specialists who can be called upon to help resolve complex issues Monitoring tools –During the course of the GEANT2 project a monitoring infrastructure will be developed and deployed which should be of particular help with performance troubleshooting

6. PERT – EVN-NREN –Amsterdam 28/1/05 – Toby Rodwell (toby.rodwell@dante.org.uk) PERT Staff Case Managers –Part-time staff provided by GEANT2 project participants –On a roster to ensure continuous cover during normal working hours (once PERT fully operational) –Cross-discipline experts who are capable of identifying the locations of performance bottle-necks Subject Matter Experts –Unfunded volunteers from a potentially wide variety of organizations who provide help on a best efforts basis –Have specialist knowledge in one or more subjects and so can precisely diagnose the cause of a given problem and help the end-users resolve it

7. PERT – EVN-NREN –Amsterdam 28/1/05 – Toby Rodwell (toby.rodwell@dante.org.uk) Pilot PERT Systems Issue Tracker –Record of PERT issues (cases) and their investigation –Use open-source, “Roundup” software – Publicly accessible at http://roundup.geant2.net:8080/pert (eVLBI performance case issue4) PERT Diary –For assessing the performance of the PERT and highlighting issues –Uses TWiki open-source software (user editable website) –Publicly accessible at http://cemp1.switch.ch/cgi-bin/twiki/view/PERTDiary/WebHome

8. PERT – EVN-NREN –Amsterdam 28/1/05 – Toby Rodwell (toby.rodwell@dante.org.uk) PERT Systems PERT Ticket System –Similar to Trouble Ticket systems used by NOCs –Optimised for the collaborative nature of PERT investigations (will collect and records e-mails and Instant Messaging threads) –May directly contact SMEs who have expressed interest in a particular subject Knowledge Base –Known performance issues, with possible ways to address them –Successful diagnostic strategies

9. PERT – EVN-NREN –Amsterdam 28/1/05 – Toby Rodwell (toby.rodwell@dante.org.uk) Lessons Learned to Date Identify technical contact at each end Determine the scope of testing possible –If production machines involved, some configurations changes may not be acceptable for testing purposes Wherever possible, use methods to minimise the amount of variables –e.g. sink data to /dev/null, memory to memory transfer not to disk

10. PERT – EVN-NREN –Amsterdam 28/1/05 – Toby Rodwell (toby.rodwell@dante.org.uk) Contacting the PERT Normally via NREN Selected pan-European projects (including EVN) may contact PERT directly –Because the PERT is not 24x7 quick response, suspected network failures are best reported to NREN/GEANT NOCs E-mail address – pert-report@geant2.net

11. PERT – EVN-NREN –Amsterdam 28/1/05 – Toby Rodwell (toby.rodwell@dante.org.uk) GEANT Network Monitoring

13. PERT – EVN-NREN –Amsterdam 28/1/05 – Toby Rodwell (toby.rodwell@dante.org.uk) Monitoring Tools GEANT status monitoring –5 minute polling - state of equipment, circuits and services –Failed hardware or circuits detected within 10 minutes and action taken by GEANT NOC, 24x7 GEANT traffic statistics collection –5 minute polling of router interface counters (default and customised) –Collected data stored in a Round Robin Database (RRD), that is kept a constant size by aggregating data as it ages GEANT traffic statistics display –For quick, real-time view – Weathermap –For back history and specialist counters – Taksometro http://stats.geant.net/

14. PERT – EVN-NREN –Amsterdam 28/1/05 – Toby Rodwell (toby.rodwell@dante.org.uk) Monitoring Tools - Taksometro

15. PERT – EVN-NREN –Amsterdam 28/1/05 – Toby Rodwell (toby.rodwell@dante.org.uk) Monitoring Tools Taksometro

16. PERT – EVN-NREN –Amsterdam 28/1/05 – Toby Rodwell (toby.rodwell@dante.org.uk) Monitoring Tools Taksometro

17. PERT – EVN-NREN –Amsterdam 28/1/05 – Toby Rodwell (toby.rodwell@dante.org.uk) Monitoring Tools ‘Weathermap’ Kairos

18. PERT – EVN-NREN –Amsterdam 28/1/05 – Toby Rodwell (toby.rodwell@dante.org.uk) Monitoring Tools ‘Weathermap’ Kairos Hyperlinked traffic chart

19. PERT – EVN-NREN –Amsterdam 28/1/05 – Toby Rodwell (toby.rodwell@dante.org.uk) Monitoring Tools – Synagon (GEANT Ops only) BeforeAfter

20. PERT – EVN-NREN –Amsterdam 28/1/05 – Toby Rodwell (toby.rodwell@dante.org.uk) Any Questions? Thank you. toby.rodwell@dante.org.uk

21. PERT – EVN-NREN –Amsterdam 28/1/05 – Toby Rodwell (toby.rodwell@dante.org.uk) Example Case … from last year. Project has since moved on, but sequence of events is still instructive EVN throughput test –Test the download of 430MB file from the JIVE website in Dwingerloo to the University of Oxford –Problems with the systems in Oxford, therefore test done between JIVE and a GÉANT workstation.

22. PERT – EVN-NREN –Amsterdam 28/1/05 – Toby Rodwell (toby.rodwell@dante.org.uk) Example Case Initial transfer test: –Via http, using wget –Took 5 minutes to complete the 430Mbps transfer, (approximately 10Mbps throughput) PERT case opened Potential causes –Ethernet interfaces not full duplex mode –Insufficiently large TCP buffers

23. PERT – EVN-NREN –Amsterdam 28/1/05 – Toby Rodwell (toby.rodwell@dante.org.uk) Example Case –The TCP receive buffers max size on GEANT of reasonable size –wget uses the default TCP buffer size. TCP default buffer size increased on two receiver (ws4.uk: Linux -> 8MB, ws1.de: Unix -> 196kB) Dramatic improvement: 40Mbps –Could not access the JIVE webserver to increase the Tx buffer (critical production machine) –Access was granted to the JIVE FTP server, where the Tx buffer was increased to 2MB Improvement: 90Mbps