1. Human Relations: Interpersonal Job-Oriented Skills, 10 th edition Andrew J. DuBrin © 2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved CHAPTER 16 JOB SEARCH AND CAREER MANAGEMENT SKILLS

2. DuBrin: Human Relations: Interpersonal Job-Oriented Skills, 10 th ed© 2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved JOB-HUNTING TACTICS Identify your job objectives. Be aware of qualifications sought by employers (such as relevant work experience and teamwork skills). Identify your skills and potential contributions. Develop a comprehensive marketing strategy (try everything).

3. DuBrin: Human Relations: Interpersonal Job-Oriented Skills, 10 th ed© 2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved JOB-HUNTING TACTICS, continued Use networking to reach company insiders. Use multiple online approaches (including social networking sites). Smile at network members and be enthusiastic. Smooth out rough spots in your background (such as credit history).

4. DuBrin: Human Relations: Interpersonal Job-Oriented Skills, 10 th ed© 2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved TEN QUALIFICATIONS EMPLOYERS SEEK 1. Appropriate education and grades 2. Relevant work experience 3. Interpersonal skill 4. Motivation and energy 5. Adaptability 6. Emotional maturity 7. Emotional intelligence 8. Customer service orientation 9. Information technology skills 10. Likableness and sense of humor

5. DuBrin: Human Relations: Interpersonal Job-Oriented Skills, 10 th ed© 2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved THE JOB RÉSUMÉ The résumé is a marketing tool for selling your skills and potential to handle new responsibilities. Résumé length depends on experience, and should include skills and accomplishments. One page for career beginners, two pages for more advanced workers. Check résumé guidelines carefully.

6. DuBrin: Human Relations: Interpersonal Job-Oriented Skills, 10 th ed© 2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved THE JOB RÉSUMÉ, continued A specific job objective is helpful. Use key words that may attract human or electronic résumé scanners (e.g., results-driven, e-commerce). Video résumé must look professional. Creative format can work well for some employers. Avoid incorrect statements of fact.

7. DuBrin: Human Relations: Interpersonal Job-Oriented Skills, 10 th ed© 2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved THE COVER LETTER Must accompany résumé. Explains who you are and why you are applying for position in question. Attention-getting type can get results. Should take about a minute to read. Bulleted list of accomplishments useful. Outline your qualifications versus the position requirements.

8. DuBrin: Human Relations: Interpersonal Job-Oriented Skills, 10 th ed© 2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved GENERAL IDEAS ABOUT THE JOB INTERVIEW Telephone-screening interview often used to check your oral communication skills. Do not conduct phone interview like a casual social conversation. Be prepared for team interview, or speed interviewing (brief interviews with many people). Present positive, accurate picture of self.

9. DuBrin: Human Relations: Interpersonal Job-Oriented Skills, 10 th ed© 2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved PERFORMING WELL IN A JOB INTERVIEW 1. Be prepared, look relaxed, and make interviewer feel comfortable. 2. Avoid talking too much during the interview (compulsive talking is bad). 3. Establish link between you and employer (e.g., “I drink Dr. Pepper.”) 4. Ask perceptive questions (e.g., “What would be outstanding performance in this job?).

10. DuBrin: Human Relations: Interpersonal Job-Oriented Skills, 10 th ed© 2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved PERFORMING WELL IN A JOB INTERVIEW, continued 5. Be prepared to discuss your strengths and developmental opportunities. 6. Be prepared to respond to behavioral interview questions (relating to actual job behavior). 7. Show how you can help the employer (think of what value you bring to the employer, and why you should be hired).

11. DuBrin: Human Relations: Interpersonal Job-Oriented Skills, 10 th ed© 2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved PERFORMING WELL IN A JOB INTERVIEW, continued 8. Use body language that projects confidence and decisiveness (e.g., good posture, careful grooming). 9. Practice good etiquette during the interview, including during a meal. 10. Send a follow-up letter. (Duh! But even smart people can forget.)

12. DuBrin: Human Relations: Interpersonal Job-Oriented Skills, 10 th ed© 2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved THE VERTICAL CAREER PATH A career path is a sequence of positions necessary to achieve a goal. A vertical, or traditional, career path is synonymous with ”climbing the ladder.” Career path should relate to present and future demands of firm or industry. Personal goals should mesh with career goals to reduce conflict.

13. DuBrin: Human Relations: Interpersonal Job-Oriented Skills, 10 th ed© 2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved THE HORIZONTAL CAREER PATH Instead of climbing ladder, person makes a series of horizontal moves. Person advances by moving sideways. Instead of advancement, employee focuses on learning diverse skills. Fits employee who seeks work-life balance. Might include lateral move to new firm.

14. DuBrin: Human Relations: Interpersonal Job-Oriented Skills, 10 th ed© 2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved CAREER ADVANCEMENT STRATEGIES AND TACTICS Capitalize on your strengths and build your personal brand. Be passionate about and proud of your work. Develop a code of professional ethics. Develop a proactive personality. Keep growing through continuous learning and self-development. Document your accomplishments.

15. DuBrin: Human Relations: Interpersonal Job-Oriented Skills, 10 th ed© 2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved MORE CAREER ADVANCEMENT STRATEGIES AND TACTICS Project a professional image. Perceive yourself as a provider of services. (You are a business, offering the company a valuable service.) Develop depth and breadth. (Breadth can be within one industry or across industries.) Rely on a network of successful people.

16. DuBrin: Human Relations: Interpersonal Job-Oriented Skills, 10 th ed© 2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved CAREER ADVANCEMENT STRATEGIES AND TACTICS, concluded. Work with a mentor. Find a good person-organization fit. Take sensible risks. Emphasize relationships to combat being outsourced.

17. DuBrin: Human Relations: Interpersonal Job-Oriented Skills, 10 th ed© 2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved FIVE SYMPTOMS OF A PROACTIVE PERSONALITY Constantly looks for new ways to improve life. Gets excited about turning ideas into reality. Fixes things he or she does not like. Excels at identifying opportunities. Always looking for better ways to do things.

18. DuBrin: Human Relations: Interpersonal Job-Oriented Skills, 10 th ed© 2009 Pearson Education, Upper Saddle River, NJ 07458. All rights reserved STEPS IN BUILDING YOUR NETWORK 1. Write down type of assistance you seek. 2. List people who might be helpful. 3. Action step for making contacts. 4. Identify help you will offer contacts. 5. Maintain log of contacts. 6. Update your log weekly because list of contact is dynamic, not fixed.