1. Strategic Plan Mission 2015 MUSC Health Strategic Plan Mission 2015 September 2013

2. Strategic Plan ~ Mission 2015 Vision: Vision: MUSC will be nationally recognized as a premier academic medical center Intent: Intent: Top 25 among academic medical centers for reputation, quality, service, efficiency and financial performance by 2015

3. Mission 2015 MUSC Health Mission 2015

5. To enable highest quality patient care, improved population health, and cutting edge research:

6. 7 Driving Strategies 38 Tactics 46 Sub Tactics

7. Strategic Planning Results Driving Strategy A Driving Strategy A – Clinical Leadership Council (CLC) – formalized Jan 2012 to closely integrate and align MUHA, COM and MUSC-P – Established Clinical Enterprise –wide goals – Created performance metrics with a common dashboard unifying MUHA and MUSC-P

8. Driving Strategy B, cont. Driving Strategy B, cont. – Nationally Ranked Specialties Ear, Nose & Throat Nephrology Rheumatology Pediatrics: Cardiology & Heart Surgery Pediatrics: Gastroenterology Pediatrics: Nephrology Strategic Planning Results

9. Driving Strategy C Driving Strategy C – Improve patient access Department of Neurology – Opened new patient ACCESS Clinics – Decrease in New Patient Appointment Lag by 42% – Added additional 576 new patient appointments The Division of Cardiology – Plans to expanded clinical capacity by standardizing : – The division added 2.0 FTE of clinical activity (without hiring any additional faculty) – Added an additional 1800 new patient appointments Strategic Planning Results Peter Zwerner, MD “Just say, ‘ Yes ’!”

10. Driving Strategy D Driving Strategy D – MUSC Primary Care participates in Patient Centered Medical Home (PCMH) Recognition Program 1 st year = $250K annual increase reimbursement Subsequent years = additional $s based on continued performance improvement Strategic Planning Results

11. Driving Strategy E, cont. Driving Strategy E, cont. Deepen existing relationships and develop innovative new relationships with payers and state agencies – PEBA, revised contract for MUSC employees – Boeing meetings – Signed new quality contract with SC BCBS Strategic Planning Results

12. Driving Strategy G Driving Strategy G Telemedicine and Telehealth – Developed governance and integration; appointed a telehealth medical director – Coordinating hospital based consultations – Developing a telehealth web site Enhancing communication among MUSC caregivers – Achieved 90% utilization of on call “hand off” system in Oasis – Incorporating inpatient H/P and D/C summaries in Epic Strategic Planning Results

13. Driving Strategy G, cont. Driving Strategy G, cont. Enhancing communication among MUSC caregivers, cont. – 2-way text technology purchased; with full roll out April 2013 Integrating MUSC’s in/outpatient eRecord – Kaleidoscope live as of July – Enterprise milestones on target Strategic Planning Results