Presentation on theme: "MUSC Health Ambulatory Patient and Family Advisory Council"— Presentation transcript:
1 MUSC Health Ambulatory Patient and Family Advisory Council Wednesday, October 30, 2013MUSC Health East Cooper
2 AgendaIntroductions: Mikelyn McGinnis Lunch MUSC Health Site Specific Information: Dianne Thesing, Nanci Balassone, Nicole Bernier MUSC Health Strategic Overview: Jeff D’Agostino Patient & Family Advisory Council Purpose Closing Remarks and Next Steps
3 MUSC Health East Cooper DIANNE THESING, OPERATIONS DIRECTOR
4 MUSC Health East Cooper 1600 Midtown Avenue Mt. Pleasant, SC 29464
5 MUSC Health East Cooper Open since July 2012Patient- focused & environmentally sensitive facility- LEED CertifiedRooftop healing gardenProjected to have 78,316 visits through 6/30/14Primary Care, Diagnostic Services, Specialty Care (Orthopaedics, Cardiology, Pulmonary, GI)
6 MUSC Health North Charleston NANCI BALASSONE, OPERATIONS DIRECTOR
7 MUSC Health North Charleston 8992 University Blvd MUSC Health North Charleston 8992 University Blvd. North Charleston, SC 29406
8 MUSC Health North Charleston Open since January 2007Multi-disciplinary medical centerProjected to have 52,680 visits through 6/30/14Primary Care, Specialty Care (Cardiology, Urology, Dermatology, ENT), and Radiology Services
9 MUSC Health West Ashley NANCI BALASSONE, OPERATIONS DIRECTOR
10 MUSC Health West Ashley 2125 Charlie Hall Blvd. Charleston, SC 29407
11 MUSC Health West Ashley Open since November 1999Multi-disciplinary medical centerProjected to have 23,664 visits through 6/30/14Primary Care, Diagnostic Services, Specialty care services such as Orthopaedics, Rheumatology, and an Infusion Suite
12 Outpatient Clinical Services Main Campus NICOLE BERNIER MANAGER, SERVICE EXCELLENCE
23 MUSC Health MissionThe mission of MUSC Health System is to provide excellence in patient care, teaching and research in an environment that is respectful of others, adaptive to change, and accountable for outcomes.
24 MUSC Health VisionMUSC will be nationally recognized as a premier academic medical center.
26 MUSC Health Strategic Vision Patient & Family Advisory CouncilAligns with our mission, vision, goalsIntegrationCG CAHPS/Patient SatisfactionPatient AdvocatesStrategic vision of the council- we have established a council because this aligns with our mission, vision, and goalsThis supports our goal of integration- specifically ambulatory operationsTheir involvement will aid in the success of our CG CAHPS results/patient satisfaction scoresReally see this council/these members as patient advocates
27 MUSC Health Ambulatory Patient & Family Advisory Council MIKELYN MCGINNIS, BUSINESS DEVELOPMENT & OPERATIONS MANAGER
28 What is a Patient and Family Advisory Council? A partnership between patients, caregivers, and the MUSC Health Team, dedicated to advancing comprehensive and compassionate patient-centered health care to the communities we serve.
29 ENHANCE THE PATIENT EXPERIENCE PurposeInformation ExchangeCommunity ConnectivityPatient AdvocateCollaborating on solutionsADD a picture for community connectivityENHANCE THE PATIENT EXPERIENCE
30 Medical Center Patient-Family Council- inpatient council (Danielle Scheurer) Integration (our goal)End of the year celebration of all system council members (Children’s Hospital, Medical Center, and MUSC Health)
31 Listen to and honor patient and family perspectives & choices Guiding PrinciplesSharing of InformationDignity & RespectCollaborationParticipationInformation is exchanged in unbiased ways that are affirming and usefulListen to and honor patient and family perspectives & choicesCollaborate in policy and program development, implementation, and evaluation; in facility design and the delivery of care.Patients and family members are encouraged and supported to participate and to be responsible in their care.
32 MUSC Health Ambulatory Patient and Family Advisory Council Leadership Structure Clinical Leadership Council(CEO’s, CFO’s, and CMO’s of MUHA, COM, & MUSCP)Ambulatory Oversight Committee(Senior Leadership, Service Line Administrators, Operations Directors, and Physicians)MUSC Health Ambulatory Patient & Family Advisory Council
33 Council Responsibilities Identify & articulate the patient perspective with regard to improving the patient experienceProvide the patient’s perspective in development of creative solutions about how to improve the patient experienceAct as sounding board for MUSC Physicians Leadership as related to new initiatives and/or services