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MUSC Health Ambulatory Patient and Family Advisory Council Wednesday, October 30, 2013 MUSC Health East Cooper.

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Presentation on theme: "MUSC Health Ambulatory Patient and Family Advisory Council Wednesday, October 30, 2013 MUSC Health East Cooper."— Presentation transcript:

1 MUSC Health Ambulatory Patient and Family Advisory Council Wednesday, October 30, 2013 MUSC Health East Cooper

2 Agenda Introductions: Mikelyn McGinnis Lunch MUSC Health Site Specific Information: Dianne Thesing, Nanci Balassone, Nicole Bernier MUSC Health Strategic Overview: Jeff D’Agostino Patient & Family Advisory Council Purpose Mikelyn McGinnis Closing Remarks and Next Steps Mikelyn McGinnis

3 MUSC Health East Cooper DIANNE THESING, OPERATIONS DIRECTOR

4 MUSC Health East Cooper 1600 Midtown Avenue Mt. Pleasant, SC 29464

5 MUSC Health East Cooper Open since July 2012 Patient- focused & environmentally sensitive facility- LEED Certified Rooftop healing garden Projected to have 78,316 visits through 6/30/14 Primary Care, Diagnostic Services, Specialty Care (Orthopaedics, Cardiology, Pulmonary, GI)

6 MUSC Health North Charleston NANCI BALASSONE, OPERATIONS DIRECTOR

7 MUSC Health North Charleston 8992 University Blvd. North Charleston, SC 29406

8 MUSC Health North Charleston Open since January 2007 Multi-disciplinary medical center Projected to have 52,680 visits through 6/30/14 Primary Care, Specialty Care (Cardiology, Urology, Dermatology, ENT), and Radiology Services

9 MUSC Health West Ashley NANCI BALASSONE, OPERATIONS DIRECTOR

10 MUSC Health West Ashley 2125 Charlie Hall Blvd. Charleston, SC 29407

11 MUSC Health West Ashley Open since November 1999 Multi-disciplinary medical center Projected to have 23,664 visits through 6/30/14 Primary Care, Diagnostic Services, Specialty care services such as Orthopaedics, Rheumatology, and an Infusion Suite

12 Outpatient Clinical Services Main Campus NICOLE BERNIER MANAGER, SERVICE EXCELLENCE

13 Rutledge Tower 135 Rutledge Avenue

14 Rutledge Tower Ambulatory Outpatient Services Adult Services include: – ENT, Internal Medicine, Neurosciences, Orthopaedics, Surgical Services, Transplant Pediatrics Services include: – Cardiology, Primary Care, Orthopaedics, ENT, GI, Neurosciences, Surgical Services

15 Hollings Cancer Center 86 Jonathan Lucas Street

16 Hollings Cancer Center Multidisciplinary Specialty Clinics include: – Blood & Lymphatic Cancers – Blood & Bone Marrow Transplant – Brain & Spine Tumors – Breast Cancer Program – Gamma Knife Center – Gastrointestinal Cancers

17 Ashley River Tower (ART) 171 Ashley Avenue

18 Ashley River Tower (ART) Multidisciplinary Specialty Clinics Heart and Vascular Center – Cardiology, Cardiothoracic Surgery, Cardiopulmonary Rehabilitation, Vascular Surgery Digestive Disease Center – GI Medicine & Surgery Clinics

19 Storm Eye Institute 167 Ashley Avenue

20 Storm Eye Institute Adult & Pediatric Ophthalmology Clinics Services include: – General Eye Care, Cataract Surgery/Lens Implants, Glaucoma Services, Laser Vision Correction

21 Women’s Health Services Family Planning Female Pelvic Medicine Fertility Gynecologic Cancer Gynecology Low & High Risk Pregnancy Reconstructive Surgery Multidisciplinary Clinics & Services

22 MUSC HEALTH STRATEGIC OVERVIEW JEFF D'AGOSTINO

23 MUSC Health Mission The mission of MUSC Health System is to provide excellence in patient care, teaching and research in an environment that is respectful of others, adaptive to change, and accountable for outcomes.

24 MUSC Health Vision MUSC will be nationally recognized as a premier academic medical center.

25 MUSC Health Enterprise Goals

26 MUSC Health Strategic Vision Patient & Family Advisory Council – Aligns with our mission, vision, goals – Integration – CG CAHPS/Patient Satisfaction – Patient Advocates

27 MUSC Health Ambulatory Patient & Family Advisory Council MIKELYN MCGINNIS, BUSINESS DEVELOPMENT & OPERATIONS MANAGER

28 What is a Patient and Family Advisory Council? A partnership between patients, caregivers, and the MUSC Health Team, dedicated to advancing comprehensive and compassionate patient-centered health care to the communities we serve.

29 Purpose Information Exchange Community Connectivity Patient Advocate Collaborating on solutions ENHANCE THE PATIENT EXPERIENCE

30

31 Guiding Principles Sharing of Information Dignity & Respect CollaborationParticipation Listen to and honor patient and family perspectives & choices Information is exchanged in unbiased ways that are affirming and useful Patients and family members are encouraged and supported to participate and to be responsible in their care. Collaborate in policy and program development, implementation, and evaluation; in facility design and the delivery of care.

32 MUSC Health Ambulatory Patient and Family Advisory Council Leadership Structure MUSC Health Ambulatory Patient & Family Advisory Council Ambulatory Oversight Committee (Senior Leadership, Service Line Administrators, Operations Directors, and Physicians) Clinical Leadership Council (CEO’s, CFO’s, and CMO’s of MUHA, COM, & MUSCP)

33 Council Responsibilities Identify & articulate the patient perspective with regard to improving the patient experience Provide the patient’s perspective in development of creative solutions about how to improve the patient experience Act as sounding board for MUSC Physicians Leadership as related to new initiatives and/or services

34 Closing Remarks and Next Steps

35 To-Do’s Determine: – PFAC Facilitator – Frequency of meetings – Time of meetings – Topics of interests

36 Resources Website – Address – PFAC Liaison – Mikelyn McGinnis – Kathryn Roberts


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