1. constructionsite Ron Gatepain Communication

2. constructionsite Why do we need to communicate? To ensure the project is produced according to plan, in the right place, at the right time, for the right cost, in a way that conforms to all Statutory requirements.

3. constructionsite An Effective System will: Provide information to those who need it, when it is required.

4. constructionsite Who do we communicate with? Client Architect QS Suppliers Local Authorities – Planning – Building Control – Highways – City Engineer – Fire Officer.

5. constructionsite Who do we communicate with? Government Officers – Health & Safety Inspectors – Inland Revenue – Customs & Excise Service Providers – Gas – Electric – Phones Within the Company – To transfer information.

6. constructionsite What factors need to be considered?  Who needs it  For what purpose  How much do they need  When do they need it  Where will it come from.

7. constructionsite Characteristics of a Communication System Simple Understandable Efficient Reliable Acceptable.

8. constructionsite Characteristics of Communication Communication is the act of imparting or exchange of information, ideas or feelings It should be a two way thing. This therefore requires the ability to listen as well as speak It involves the ability or organise thoughts and place them in an appropriate medium to convey.

9. constructionsite How do we Communicate? Verbally - conversations, discussions, briefings, presentations, meetings Written - letters, memos, précis, reports, notices, circulars, forms Graphically - drawings, graphs, photographs Non verbally - (Signals) facial expressions, body language.

10. constructionsite Presentations Purpose Preparation Planning Presentation.

11. constructionsite Meetings What is it for? Who is to attend? Place and Time What is the agenda?.

12. constructionsite Reports Why is it being written? Who is it for? What do they need to know? Introduction Content/Information Summary/Conclusion/Recommendations.

13. constructionsite Procedure Collect Material – facts, photos etc Sketch out the plan – order Draft Read and correct.

14. constructionsite Site Diary  Telephone calls  Visitors  Deliveries  Incidents  Extreme weather  Progress of work  Personnel/Plant on site  Stoppages Used to record happenings on site, Such as:

15. constructionsite Forms - are used to: Inform Notify Request Instruct Advise Report.

16. constructionsite Forms - should Allow clear transfer of information - keep it simple Simplify transfer of information - reduce typing or clerical duties Ensure all relevant information is conveyed - ensure nothing is left off i.e. date of delivery Allow ease of reading and extraction of information - specific headings are used.

17. constructionsite Forms - types & uses examples Material Requisitions  The use of a form simplifies the requisition process  Duplicate forms ensure materials are not forgotten  Important to progress materials Variations  All variations to a contracts work (BOQ, drawings or specification) must be recorded in writing  Head office must be informed of any verbal instructions  A Variation Order must be provided by the architect

18. constructionsite Non Verbal Appearance of people - Image Premises Correspondence Gestures.

19. constructionsite Non Verbal Messages What messages do the following convey? An untidy site or office A grumpy receptionist Spelling mistakes in correspondence