1. CONNECTIONS CONSULT http://www.connectionsconsult.ro IT Services & Systems Integrator

2. Connections Consult Vision: – become national and regional leader in IT support – Help Desk (remote support); – become national leader in mobile software applications development; – become national leader in document management systems implementation and consultancy; Strategy: – attain clients in German language area, organic growth, SME’s acquisitions, massive investments in human capital; Values: talent, ethics, strong partnerships with clients; Services: – IT Help Desk Support (strong focus on German, English & Romanian) (IT support Level 1); – Technical support on-site and remote (IT support Level 2); – IT outsourcing/IT recruitment; – Software Development; – Design and implementation of complex solutions: infrastructure – applications; – Document Management Consultancy & System Implementation (e.g.: EXO Platform) IT Services & Systems Integrator

3. Recommendations/Certifications: Recommendations: – Oil&Gas: OMV-Petrom, Ava Eastern Europe; – Services: DHL, KAPSCH, S&T (IDC), Georom Inspect Consulting; – SME’s: Lacta Giurgiu; – Health: National Institute of Geriatry – “Ana Aslan” – Public: Regional Development Ministry, Technical University of Cluj, Industry and Commerce Chamber Clujl – NGO: UCMR, UPFR Personnel Certifications: – Certified specialists: Microsoft, CISCO – Other certifications: MBA, ITIL, PMP Company’s Certifications: –ISO9001 (for IT services, Document & Data Management, Hardware Sales); –ISO14001; IT Services & Systems Integrator

4. IT Help Desk Support (Level 1): Procedures: – work both with our internal-built procedures or adapt to customer’s rules; – both level 1 and level 2 tech support are organized according to international standards (ITIL, ISO); Human Capital: – over 100 agents and 20 team leaders, with minimum 4 years of experience in support activities; – over 80 agents and 15 team leaders with Excellent German/English/Romanian Speaking, Writing and Understanding skills (including different dialects); Infrastructure: – experience with several issue tracking systems: both home-made and brands (i.e. Remedy); – strong recruiting capabilities over Romanian market, specialized in German and English Languages; – partnerships with German speaking technical universities in Romania; – capability of recruitment and set-up in Bucharest, Cluj, Brasov, Timisoara, Sibiu and other German-speaking areas of Romania; – evaluation packages targeting different sets of skills, ensuring continuous improvement; IT Services & Systems Integrator

5. Technical support on-site (Level 2): Procedures: – work both with our internal-built procedures or adapt to customer’s rules; – both level 1 and level 2 tech support are organized according to international standards (ITIL, ISO); Human Capital: – over 30 experienced infrastructure engineers (ITIL, CISCO, Microsoft certified); – high personnel retention (10-12 engineers with more than 3 years inside the company); Infrastructure: – experience with several issue tracking systems: both home-made and brands (i.e. Remedy); – evaluation packages targeting different sets of skills, ensuring continuous improvement; – aggressive SLA’s exposure, backed by strong procedures and excellent communication infrastructure; IT Services & Systems Integrator

6. IT Recruitment/ IT Outsourcing: strong recruiting capabilities over Romanian market, specialized in extensice IT skills set (including German and English Languages skills); partnerships with technical universities (including German speaking) in Romania; capability of recruitment and set-up in Bucharest, Cluj, Brasov, Timisoara, Sibiu and other German-speaking areas of Romania; evaluation packages targeting different sets of skills, ensuring continuous improvement; SLA’s approach scheme in outsourcing and recruitment; each potential candidate passes through a technical session interview with a tech expert in his area IT Services & Systems Integrator

7. Software Development: CMM Level 3 – approach in internal procedure set; Strong software development infrastructure: svn, bug tracking system, testing procedures; Different software development models approach: agile, waterfall, a.s.o; Software project management expertise (PMP certified); Various technology-oriented personnel:.NET, Java, C/Objective C, Database programming skills (MS SQL, My SQL, Oracle); Test Engineering expertise; IT Services & Systems Integrator

8. Design and implementation of complex solutions: experienced business consultants; good understanding of business processes; business data warehouse management; special areas: geospatial localization and document data management; IT Services & Systems Integrator

9. Document Management Consultancy & System Implementation: document data management workflow audit and build-up; document data management internal controlling; document data management systems design and implementation based on audit data; Microsoft Sharepoint and EXO Platform development and implementation expertise; IT Services & Systems Integrator

10. Company’s Values and Team: Client Loyalty and Client Focus; Deliver Premium Services; Fast Answer to Client’s Needs; Continuous Improvement; Great Talent, Ethics, Flexibility; IT Services & Systems Integrator

11. Strong Points: ISO9001, ISO14001 certifications; Internal tools and procedures targeting upmost level of customer support; Total client focus; R&D investments; Competent and enthusiast management team; Good understanding of local IT market, strong adherence to market needs; IT Services & Systems Integrator

12. Thank You! Q&A Contact: office@connectionsconsult.rooffice@connectionsconsult.ro Tel: +4 0 372 368 332 Fax: +4 0 372 368 333 Bucharest, Spectrum Business Center 62A, Mihai Bravu str, Sector 2 IT Services & Systems Integrator