1. CC 2009 ClickforHelp.com Inc. Shareable for not for profit use. What is Social Media? Ken Fischer ken@clickforhelp.com blog: web20blog.org twitter: @web20blog_org

2. CC 2009 ClickforHelp.com Inc. Shareable for not for profit use. Look for additional Resources at http://workshops.clickforhelp.com/ What is Social Media Defining the Terms Relating Social Media to Government Social Media in the Agency Planning Social Media Efforts Audience Centered Planning Providing the information of “greatest use”

3. CC 2009 ClickforHelp.com Inc. Shareable for not for profit use. How can we apply the fundamentals of social media to your goals within the government?

4. CC 2009 ClickforHelp.com Inc. Shareable for not for profit use. The Relevant History “A popular government without popular information or the means of acquiring it, is but a prologue to a farce or a tragedy; or perhaps both. Knowledge will forever govern ignorance; and a people who mean to be their own Governors, must arm themselves with the power that knowledge gives.” James Madison = Government should listen. = People need accessible information.

5. CC 2009 ClickforHelp.com Inc. Shareable for not for profit use. The memo. Transparency, Participation, and Collaboration. “Administrator of General Services, to coordinate the development by appropriate executive departments and agencies, within 120 days, of recommendations for an Open Government Directive, to be issued by the Director of OMB, that instructs executive departments and agencies to take specific actions implementing the principles set forth in this memorandum.” Government should be transparent. Transparency promotes accountability and provides information for citizens about what their Government is doing. Information maintained by the Federal Government is a national asset. My Administration will take appropriate action, consistent with law and policy, to disclose information rapidly in forms that the public can readily find and use. Executive departments and agencies should harness new technologies to put information about their operations and decisions online and readily available to the public. Executive departments and agencies should also solicit public feedback to identify information of greatest use to the public. Government should be participatory. Public engagement enhances the Government’s effectiveness and improves the quality of its decisions. Knowledge is widely dispersed in society, and public officials benefit from having access to that dispersed knowledge. Executive departments and agencies should offer Americans increased opportunities to participate in policymaking and to provide their Government with the benefits of their collective expertise and information. Executive departments and agencies should also solicit public input on how we can increase and improve opportunities for public participation in Government. Government should be collaborative. Collaboration actively engages Americans in the work of their Government. Executive departments and agencies should use innovative tools, methods, and systems to cooperate among themselves, across all levels of Government, and with nonprofit organizations, businesses, and individuals in the private sector. Executive departments and agencies should solicit public feedback to assess and improve their level of collaboration and to identify new opportunities for cooperation. I direct the Chief Technology Officer, in coordination with the Director of the Office of Management and Budget (OMB) and the Administrator of General Services, to coordinate the development by appropriate executive departments and agencies, within 120 days, of recommendations for an Open Government Directive, to be issued by the Director of OMB, that instructs executive departments and agencies to take specific actions implementing the principles set forth in this memorandum. The independent agencies should comply with the Open Government Directive.

6. CC 2009 ClickforHelp.com Inc. Shareable for not for profit use. Why Transparency? Understanding Trust Accountability Performance Real Dialogues

7. CC 2009 ClickforHelp.com Inc. Shareable for not for profit use. Why Participation and Collaboration? Investment in Outcomes Support Innovation Keeping up Better Solutions

8. CC 2009 ClickforHelp.com Inc. Shareable for not for profit use. What will Gov 2.0 look like? ? Closed, Authoritative Open, Collaborative

9. CC 2009 ClickforHelp.com Inc. Shareable for not for profit use. Don’t know.

10. CC 2009 ClickforHelp.com Inc. Shareable for not for profit use. But that’s OK!

11. CC 2009 ClickforHelp.com Inc. Shareable for not for profit use. Find the path not the destination

12. CC 2009 ClickforHelp.com Inc. Shareable for not for profit use. The path is Social Media But… What is it? Why is it so critical?

13. CC 2009 ClickforHelp.com Inc. Shareable for not for profit use. How do you think about Social Media? Communications Channel Youtube Facebook Blogs Collaboration Methods Wikis Contests Bar Camps/Unconferences Process Improvement Audience Centered Planning Data Mining Source of Innovation MashUps APIs Crowdsourcing Organizing Principle Crowdsourcing Engagement Assessing Needs Gaining Support Transparency Tools Blog RSS Supplemental IT Tools Wikis Blogs

14. CC 2009 ClickforHelp.com Inc. Shareable for not for profit use. Lets keep it simple. Social Media Connecting, Communication, & Collaboration + Technology =

15. CC 2009 ClickforHelp.com Inc. Shareable for not for profit use. Technology Removes Barriers Geographical Social Temporal Sequential

16. CC 2009 ClickforHelp.com Inc. Shareable for not for profit use. Collaborations and Conversations form the basis for human society. Wanna stop fighting ? My energy bill is sky high! Only if you stay on your side. Did you remember to insulate? Man you should get some exercise. Where can I find the time? Where’s your office again? I’ll send you the link.

17. CC 2009 ClickforHelp.com Inc. Shareable for not for profit use. Conversations and Collaborations Create Relationships http://www.newsday.com/media/photo/2002-04/2855804.jpg

18. CC 2009 ClickforHelp.com Inc. Shareable for not for profit use. Communities Emerge from Relationships

19. CC 2009 ClickforHelp.com Inc. Shareable for not for profit use. Communities are not new.

20. CC 2009 ClickforHelp.com Inc. Shareable for not for profit use. Community Structure  Community Leaders  Within and outside the organization  Passionistas  People who take on the cause, take action and actively work to engage others.  Influencers  People who are watched. People who, by association, create interest on the part of others  Evangelists  People who will actively support a particular message, service or product.  Viewers/Voyeurs  People who are not big self-expressers, but who are interested in what other people are doing, and who are inspired by their actions.  Connectors? Sharers?

21. CC 2009 ClickforHelp.com Inc. Shareable for not for profit use. Ken Fischer ken@clickforhelp.com blog: web20blog.org twitter: @web20blog_org LinkedIn Facebook