1. 1 Professional Communications Temperament, Conflict Resolution, & Problem Solving Copyright © Texas Education Agency, 2012. All rights reserved. Images and other multimedia content used with permission.

2. Personality The combination of characteristics or qualities that form an individual's distinctive character Copyright © Texas Education Agency, 2012. All rights reserved. Images and other multimedia content used with permission. 2

3. Character The aggregate features and traits that form the individual nature of a person. 3Copyright © Texas Education Agency, 2012. All rights reserved. Images and other multimedia content used with permission.

4. Temperament The combination of observable and typical personality traits of an individual, including: Communication style Behavior Attitudes Values Talents 4Copyright © Texas Education Agency, 2012. All rights reserved. Images and other multimedia content used with permission.

5. The Four Temperaments 5 Each temperament has unique qualities, strengths, and weaknesses. Many systems attempt to categorize humans based on their temperaments. Dr. David Keirsey presents a useful system in Please Understand Me II (1998). The Guardian Security-seeking Supervisors Inspectors Providers Protectors The Artisan Sensation-seeking Promoters Crafters Performers Composers The Idealist Identity-seeking Teachers Counselors Champions Healers The Rationalist Knowledge-seeking Masterminds Inventors Architects Field Marshals Copyright © Texas Education Agency, 2012. All rights reserved. Images and other multimedia content used with permission.

6. Conflict An incompatibility between two or more opinions, principles, or interests. 6Copyright © Texas Education Agency, 2012. All rights reserved. Images and other multimedia content used with permission.

7. Resolution The action of solving a problem, dispute, or contentious matter. 7Copyright © Texas Education Agency, 2012. All rights reserved. Images and other multimedia content used with permission.

8. Alternative Dispute Resolution (ADR) Conflict Resolution is also called ADR, which stands for Alternative Dispute Resolution. The terms mean the same thing and are used interchangeably when referring to formal methods of resolving a dispute. 8Copyright © Texas Education Agency, 2012. All rights reserved. Images and other multimedia content used with permission.

9. Common Types of Conflict Resolution Negotiation: discussion aimed at reaching an agreement. Mediation: the mediator’s goal is to bring the two parties to an agreement that satisfies each of them. The mediator is a sort of referee and can’t make any actual decisions Arbitration: a neutral third party has the power to make a decision after hearing all of the facts 9Copyright © Texas Education Agency, 2012. All rights reserved. Images and other multimedia content used with permission.

10. Problem A matter or situation regarded as unwelcome or harmful that needs to be dealt with and overcome 10Copyright © Texas Education Agency, 2012. All rights reserved. Images and other multimedia content used with permission.

11. Problem Solving Techniques: Problem identification: What is my concern? Goal definition: What do I want to achieve or change? Brainstorming: What can I do? Consequences: What might happen? Decision: How should I do it? Implementation: Do it! Evaluation: Did it work? 11Copyright © Texas Education Agency, 2012. All rights reserved. Images and other multimedia content used with permission.