1. Where to go for help if you have a problem Developed By by

2. Problems If you are having problems with: A bill Not understanding why your bill is large If you think the company is charging you more money than what you agreed to pay

3. You can contact the Telecommunications Industry Ombudsman Phone: 1800 062 058 It is a free and independent service. They can arrange for you to talk to an interpreter and they have information in languages other than English. The website is www.tio.com.auwww.tio.com.au

4. What is an Ombudsman? The Telecommunications Industry Ombudsman is a free and independent service, that can help you resolve a problem with a telecommunications company. The Ombudsman is like a referee.

5. What the Telecommunication Ombudsman will ask you to do? They will ask you for details of the problem. They will ask if you have already tried to contact the company to solve the problem.

6. If you need help to do this These people can help you speak to the company and also help you to talk to the Telecommunications Industry Ombudsman: A Settlement Worker A Case Worker A Community Guide Community Legal Centres - http://www.naclc.org.au/http://www.naclc.org.au/ Financial Counsellors - 1800 007 007 http://www.financialcounsellingaustralia.org.au/ http://www.financialcounsellingaustralia.org.au/

7. Do not be afraid to ask for help

8. Do not be afraid to tell people that you do not understand

9. Do not be afraid to ask for an interpreter

10. All of these people are there to help