1. “If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” -Jeff Bezos, Founder, Amazon.com “If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” -Jeff Bezos, Founder, Amazon.com

2. “If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” -Jeff Bezos, founder, Amazon.com “If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” -Jeff Bezos, founder, Amazon.com

6. Customer Service Policy and Fees Luggage Flight Delays and Cancellations Customer Service Relations with Other Companies

7. Customer Service Policy and Fees Luggage Flight Delays and Cancellations Customer Service Relations with Other Companies Poor Customer Service Rude Behavior Inadequate Service Providing Incorrect Information Employee AccountabilityIncentives ProgramTraining and Review Sessions

8. Customer Service Policy and Fees Luggage Flight Delays and Cancellations Customer Service Relations with Other Companies Employee AccountabilityIncentives ProgramTraining and Review Sessions Poor Customer Service Rude Behavior Inadequate Service Providing Incorrect Information Policy and Fees

9. Luggage Flight Delays and Cancellations Customer Service Relations with Other Companies Policy and Fees Policies and Fees Inadequate Compensations Unreasonable Fees “No Exceptions” Competitive PoliciesCustomer AwarenessManager Training

10. Policy and Fees Luggage Flight Delays and Cancellations Customer Service Relations with Other Companies Policy and Fees Flight Delays and Cancellations

11. Directly Related to: Inadequate Compensation Poor Customer Service Flight Delays and Cancellations Policy and Fees Luggage Flight Delays and Cancellations Customer Service Relations with Other Companies Automated System

12. Flight Delays and Cancellations Policy and Fees Luggage Flight Delays and Cancellations Customer Service Relations with Other Companies Luggage

13. Policy and Fees Luggage Flight Delays and Cancellations Customer Service Relations with Other Companies Luggage Lost Luggage Damaged Belongings Delivery Delays Microchip SystemSecurity Cameras

14. Policy and Fees Luggage Flight Delays and Cancellations Customer Service Relations with Other Companies Luggage Relations with Other Companies

15. Policy and Fees Luggage Flight Delays and Cancellations Customer Service Relations with Other Companies Unfulfilled Promotions Miscommunications Internet Companies Trustworthy RelationshipOnline Ticket Regulation

16. Policy and Fees Luggage Flight Delays and Cancellations Customer Service Relations with Other Companies Customer Service Policy and Fees Employee AccountabilityIncentives ProgramTraining and Review SessionsCompetitive PoliciesCustomer AwarenessManager Training Policy and Fees Customer Service Flight Delays and Cancellations Luggage Relations with Other Companies

17. Policy and Fees Customer Service Flight Delays and Cancellations Automated System Luggage Microchip SystemSecurity Cameras Relations with Other Companies Trustworthy RelationshipOnline Ticket Regulation Luggage Flight Delays and Cancellations Relations with Other Companies Policy and Fees Customer Service

18. “If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” -Jeff Bezos, Founder, Amazon.com “If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” -Jeff Bezos, Founder, Amazon.com