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The Customer is King. UNKNOWN
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. PETER DRUCKER
Bon Jovi 2010
Do what you do so well that they will want to see it again and bring their friends. WALT DISNEY
If we dont take care of our customers, someone else will. UNKNOWN
If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends. JEFF BEZOS
Customers dont expect you to be perfect. They do expect you to fix things when they go wrong. DONALD PORTER
The quality of our work depends on the quality of our people. UNKNOWN
The goal as a company is to have customer service that is not just the best, but legendary. SAM WALTON
Being on par in terms of price and quality only gets you into the game. Service wins the game. TONY ALESSANDRA
People expect good service but few are willing to give it. ROBERT GATELY
To my customer. I may not have the answer, but Ill find it. I may not have the time, but Ill make it. UNKNOWN
Youll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture cant be copied. JERRY FRITZ
Although your customers wont love you if you give bad service, your competitors will. KATE ZABRISKIE
Here is a simple but powerful rule - always give people more than what they expect to get. NELSON BOSWELL
Customer service is not a department, it's an attitude! UNKNOWN
Treat every customer as if they sign your paycheck…because they do Unknown
How to Conquer Your Corner of the eCommerce World Presented by: Donna Werts Senior Sales Consultant Call Center Services.
Lesson Explain the essentials of customer service; 2. Identify other integral factors of the value-added business that contribute to customer service;
Presentation Companion Slide Pack The slides in this file were specifically designed to be used with the Presentation Companion Add-In. Training-Games.com.
Delivering EXTRA Special Customer Service. Why are you here? Take a moment, right now, and do something that most people rarely (if ever) do: Think.
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Chapter 8 What’s Your Competitive Advantage. Product vs. Service Product: Tangible –List Examples Service: Intangible –List Examples.
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The Role of the Customer Who are customers? What is customer service? How does a business benefit from giving good customer service?
Everyone Is A Customer Technical Skills Grounded in Academics: Service Orientation Essential Questions – How can you communicate with customers and co-workers.
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Customer Service By Jennifer Ledo & Diane Cove. Company’s Greatest Asset Customers want excellent service Will continue to use your company Customer loyalty.
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the pathway is broken and the signs are unclear
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By Ricci E-SAFTEY PRESENTATION Tip 1 TipTip 3 TipTip 5 tip 2 TipTip 4 TipTip 6 start end.
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Be Smart on the Internet
Diana Piraquive. CIS “Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong” - Donald Porter.
The 7 Habits of Happy Kids. The fact is, we are going to hear negative comments about ourselves from time to time. We cant stop it from happening, but.
Plagiarism Slam Prove your knowledge!. Question #1 If I find information I want to use in a book or on the internet, I can put the information in my own.
King of Hope I have come to meet with You To tell You how I really feel I will not hold back from telling You once again A Thousand Words.
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Death Stereotypes Body image Healthy Relationships.
KAREN PHELPS Spontaneous Sponsoring. “Sponsoring is the Unselfish Act of Sharing a Fantastic Opportunity!”
GRAMMAR AND WRITING QUIZ. topic: THERE, THEY’RE, THEIR Fill in each blank space with there, they're or their. Fill in each blank space with there, they're.
BAD WORK HABITS Lory Warren © Copyright protected.
MODULE D MARKETING MANAGEMENT S.V.ATRE FACULTY, BANK OF INDIA, MANAGEMENT DEVELOPMENT INSTITUTE, CBD BELAPUR, NAVI MIMBAI
9 Simple Steps to Building A Strong and Inspiring “Why or I” Story Whose life will you change today by sharing your story?
Depression. Today we will be able… to recognize some symptoms of depression to understand facts about depression to challenge the stigma around depression.
1 Qualities of a Leader Paul Keogan Apr Why is Leadership Important In a services organization it is the ONLY long term strategic advantage.
Best Friend Have you heard of the one called Savior? Have you heard of His perfect love? Have you heard of the One in Heaven? Have you heard how He gave.
1. Don’t criticize, condemn, or complain about people. There’s no faster way create resentment toward you than to criticize or complain about a person.
BMGT 245- Customer Service Lanny Wilke. Imperative 4 - Become ETDBW.
INTERNET STUFF. RULE 1 HAVE AN ADULT NEARBY THE INTERNET CAN BE FUN You Can Play Games.
Welcome to Seminar for Unit 6 Audio will start promptly at 9 pm. If for any reason there is technical difficulty….stay online. If you can see this screen,
Cultural Diversity Stereotyping new people you meet.
By: Daniel Will-Harris Presenter: Jordan Kritt. Overview Choosing a designer Preconceived notions Communicating with your designer Specific features Research.
What is an Entrepreneur?. Someone who starts their own business – Can be a new product or an existing one You don’t have to invent pizza to be Papa John.
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Reported Speech What is it? How do you use it? Yesterday, I saw my friend Pamela! She told me that she got a promotion!
Wish - structure OUR REGRET REFERS TO PRESENT OUR REGRET REFERS TO PAST I WISH + S + SIMPLE PAST (OR COULD) I WISH + S + PAST PERFECT.
Have fun on the internet while being safe!! Do you know what cyber safety means?.. YesNo.
Secrets Realtors® “Don’t want you to know about”
Why No One Cares How Much Experience You Have and how focusing on it can hurt your reputation in the marketplace…
Be a champion Presenter: PhuongNQK. Goals Introduce you to 3 principles of mind 4 basic states of mind 3 simple steps to build up new routines in.
Habit #4 Think Win-Win Based on the work of Stephen Covey.
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Internet Safety Quiz The Online Safety Quiz is your chance to show that you know how to be a safe Internet surfer. Answer the questions the best you can.
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