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The Customer is King. UNKNOWN. Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. PETER DRUCKER.

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Presentation on theme: "The Customer is King. UNKNOWN. Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. PETER DRUCKER."— Presentation transcript:

1 The Customer is King. UNKNOWN

2 Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. PETER DRUCKER

3 Bon Jovi 2010

4 Do what you do so well that they will want to see it again and bring their friends. WALT DISNEY

5 If we dont take care of our customers, someone else will. UNKNOWN

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7 If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends. JEFF BEZOS

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9 Customers dont expect you to be perfect. They do expect you to fix things when they go wrong. DONALD PORTER

10 U2

11 The quality of our work depends on the quality of our people. UNKNOWN

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13 The goal as a company is to have customer service that is not just the best, but legendary. SAM WALTON

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15 Being on par in terms of price and quality only gets you into the game. Service wins the game. TONY ALESSANDRA

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17 People expect good service but few are willing to give it. ROBERT GATELY

18 To my customer. I may not have the answer, but Ill find it. I may not have the time, but Ill make it. UNKNOWN

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20 Youll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture cant be copied. JERRY FRITZ

21 Although your customers wont love you if you give bad service, your competitors will. KATE ZABRISKIE

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23 Here is a simple but powerful rule - always give people more than what they expect to get. NELSON BOSWELL

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25 Customer service is not a department, it's an attitude! UNKNOWN

26 Treat every customer as if they sign your paycheck…because they do Unknown

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