1. debts,overdrafts,savings,help, bills, budgeting and banking

3. Hello and a huge welcome to do$h! The following pages will provide you, our frontline staff, with everything you need to know about our do$h finance capability project. We think it’s a great programme but we need your help to spread the word. We’re certain that within 5 minutes you will know the following: Hello and a huge welcome to do$h! The following pages will provide you, our frontline staff, with everything you need to know about our do$h finance capability project. We think it’s a great programme but we need your help to spread the word. We’re certain that within 5 minutes you will know the following: Key target groups for do$h Who do$h has engaged so far How do$h can help social housing tenants How you can get involved Next Click arrow to move on

4. Our aim do$h aims to improve the financial confidence and capability of social housing tenants in Ealing and neighbouring west London boroughs. Who - the programme is for social housing tenants What – tenants are offered mentoring with debt and money-management advice that will help them cope with their finances Why – the roll-out of Universal Credit and changes to welfare benefits are key drivers for the do$h programme How – do$h is funded by the Big Lottery; the project started in March 2013 and will end in March 2016 Who - the programme is for social housing tenants What – tenants are offered mentoring with debt and money-management advice that will help them cope with their finances Why – the roll-out of Universal Credit and changes to welfare benefits are key drivers for the do$h programme How – do$h is funded by the Big Lottery; the project started in March 2013 and will end in March 2016 Next

5. What have we done so far? The support provided by the local community and voluntary sector, do$h mentors and community solicitors has helped 140 social housing tenants to address money and debt problems. They have done this through several ways (click on each image on the right to find out how): What have we done so far? The support provided by the local community and voluntary sector, do$h mentors and community solicitors has helped 140 social housing tenants to address money and debt problems. They have done this through several ways (click on each image on the right to find out how): Telephone surveys to understand tenants’ needs. Helping tenants: With income and expenditure To understand and manage debt To set up bank accounts. Helping tenants: With income and expenditure To understand and manage debt To set up bank accounts. Referring tenants to: Employment and training schemes Food banks Specialist benefits advice support The Money Advice Service and other online tools. Referring tenants to: Employment and training schemes Food banks Specialist benefits advice support The Money Advice Service and other online tools. Next

6. Who are we? do$h is managed through a steering group chaired by Catalyst Gateway. Key partners include: - London Borough of Ealing A2Dominion Housing Group GOYA (Golden Opportunity Youth Association) Open Ealing Ealing Community Voluntary Service Robinson Wilson Solicitors The project is managed by Wendy Sweeney (Financial Inclusion Programme Manager) Catalyst Gateway. A team of six experienced do$h Mentors and Champions are currently delivering the project across Ealing. Who are we? do$h is managed through a steering group chaired by Catalyst Gateway. Key partners include: - London Borough of Ealing A2Dominion Housing Group GOYA (Golden Opportunity Youth Association) Open Ealing Ealing Community Voluntary Service Robinson Wilson Solicitors The project is managed by Wendy Sweeney (Financial Inclusion Programme Manager) Catalyst Gateway. A team of six experienced do$h Mentors and Champions are currently delivering the project across Ealing. Next

7. How do$h can help 1-2-1 support provided by paid do$h mentors. Six highly experienced do$h mentors providing 1-2-1 support in budget management, reducing debt and referrals to specialist agencies that can help. 1-2-1 support provided by community based solicitors. A team of three community solicitors from Robinson Wilson, providing support and guidance on complex debt and benefit issues. The team have helped tenants secure benefits and reduce debt to the tune of £100,000+ so far. do$h Plays for community groups. Falling and The Debt Monster: Two short plays about debt, produced by Open Ealing Performing Arts Group, targeting community groups, tenants and staff. do$h website: www.dosh.org.ukwww.dosh.org.uk Next

8. Come and see us! Tenants can drop in: Mondays: Southall Job Centre (off Uxbridge Road) 10.00am - 12.30pm 68 The Broadway, Southall UB1 1QE Tuesdays: Windmill Centre, Southall 10.30am - 1.00pm Windmill Park Community Centre, 1 Tulip Close, Southall UB2 4UZ Every third Thursday of the month: Ealing Job Centre 10.30am - 1.00pm 86-96 Uxbridge Road, West Ealing W13 8RA Come and see us! Tenants can drop in: Mondays: Southall Job Centre (off Uxbridge Road) 10.00am - 12.30pm 68 The Broadway, Southall UB1 1QE Tuesdays: Windmill Centre, Southall 10.30am - 1.00pm Windmill Park Community Centre, 1 Tulip Close, Southall UB2 4UZ Every third Thursday of the month: Ealing Job Centre 10.30am - 1.00pm 86-96 Uxbridge Road, West Ealing W13 8RA To refer: Catalyst and Ealing Borough tenants: Contact Nadine Hughes (do$h Mentor) nadine.hughes@chg.org.uk or Corrine Williams corrine.williams@chg.org.uknadine.hughes@chg.org.ukcorrine.williams@chg.org.uk A2Dominion tenants: Contact Rosalyn Reid (do$h Mentor) rosalyn.reid@a2dominion.co.uk rosalyn.reid@a2dominion.co.uk To refer: Catalyst and Ealing Borough tenants: Contact Nadine Hughes (do$h Mentor) nadine.hughes@chg.org.uk or Corrine Williams corrine.williams@chg.org.uknadine.hughes@chg.org.ukcorrine.williams@chg.org.uk A2Dominion tenants: Contact Rosalyn Reid (do$h Mentor) rosalyn.reid@a2dominion.co.uk rosalyn.reid@a2dominion.co.uk General enquiries: Call Wendy Sweeney (Financial Confidence Programme Manager) 020 8832 3186 or 07968 993 907 General enquiries: Call Wendy Sweeney (Financial Confidence Programme Manager) 020 8832 3186 or 07968 993 907 Next

9. How can you get involved Make a referral – we will send you a referral form to complete. Spread the word – talk, to friends, family, colleagues, partners who may be interested. Talk to tenants – those tenants you are in contact with and make a referral to a do$h mentor or to one of our drop-in locations. Other boroughs – we can work with boroughs next door to Ealing so, if you think do$h may be able to help, simply call us on 020 8832 3186. More support – let us know about any other existing support, funding and projects that may benefit the do$h project. £ £ ’s Meet us – come and meet us or we can come and meet you. Next

10. The Quiz Have a go at the do$h quiz. There are eight multiple-choice questions. This is not a test, it is just a way to check your understanding. The question will be here on the clipboard and the answers on the right. Click on the answer you think is correct. When you are ready to start, click on the Next arrow. Next

11. The Quiz Question 1: What does the acronym do$h stand for? A: Debit, overspend, save, home B: Debts, overdrafts, savings, help C: Donate, overdraft, spend, help Not quite! do$h stands for Debts, overdrafts, savings, help. Not quite! do$h stands for Debts, overdrafts, savings, help. Well done! do$h stands for Debts, overdrafts, savings, help. Well done! do$h stands for Debts, overdrafts, savings, help. Next

12. The Quiz Question 2: True or False? Improving the skills of social housing tenants to manage their finances is the main objective of do$h. B: False A: True Not quite! The statement is true. Not quite! The statement is true. Well done! The statement is true. Well done! The statement is true. Next

13. The Quiz Question 3: How many social housing tenants have been supported by do$h so far? B: 10 A: 140 C: 50 Not quite! 140 tenants have been given support so far. Not quite! 140 tenants have been given support so far. Well done! 140 tenants have been given support so far. Well done! 140 tenants have been given support so far. Next

14. The Quiz Question 4: Which organisation funds the do$h programme? A: Euromillions B: The Big Lottery C: Social Services Not quite! The do$h programme is funded by the Big Lottery. Not quite! The do$h programme is funded by the Big Lottery. Well done! The do$h programme is funded by the Big Lottery. Well done! The do$h programme is funded by the Big Lottery. Next

15. The Quiz Question 5: What are the names of the two do$h plays produced by Open Ealing? A: Money Matters, Spending C: The Debt Monster, Falling B: Helping Hands, The Debt Not quite! The two plays are The Debt Monster and Falling. Not quite! The two plays are The Debt Monster and Falling. Well done! The two plays are The Debt Monster and Falling. Well done! The two plays are The Debt Monster and Falling. Next

16. The Quiz Question 6: Name the three key social housing landlords currently delivering do$h. B: City of London, Shelter, Richmond Council A: London borough of Ealing, Catalyst Gateway, A2Dominion C: Ealing Council, East Thames Group, Genesis Housing Not quite! The three key social housing landlords currently supporting do$h are: London borough of Ealing Catalyst Gateway A2Dominion. Not quite! The three key social housing landlords currently supporting do$h are: London borough of Ealing Catalyst Gateway A2Dominion. Well done! The three key social housing landlords currently supporting do$h are: London borough of Ealing Catalyst Gateway A2Dominion. Well done! The three key social housing landlords currently supporting do$h are: London borough of Ealing Catalyst Gateway A2Dominion. Next

17. The Quiz Question 7: How much in benefits and debt reduction have community solicitors secured for tenants? A: £1,000+ C: £100,000+ B: £10,000+ Not quite! Over £100,000 has been secured so far. Not quite! Over £100,000 has been secured so far. Well done! Over £100,000 has been secured so far. Well done! Over £100,000 has been secured so far. Next

18. The Quiz Question 8: True or False? The roll-out of Universal Credit and changes to welfare benefits are key drivers for the do$h Programme B: False A: True Not quite! The statement is true. Not quite! The statement is true. Well done! The statement is true. Well done! The statement is true. Next

19. Close Spread the word, get involved and make the do$h programme work for those who need it most. For more information, click on the image on the right to view our do$h video. Thank you for completing this short course. Close Spread the word, get involved and make the do$h programme work for those who need it most. For more information, click on the image on the right to view our do$h video. Thank you for completing this short course.