Phone:+40 021 312 34 04; +40 021 312 34 54; E-mail: info@dialogic.ro Mediatel Data Mediatel Data Phone:+40 021 312 34 04; +40 021 312 34 54; E-mail: info@dialogic.ro.

Phone:+40 021 312 34 04; +40 021 312 34 54; E-mail: info@dialogic.ro
Mediatel Data Mediatel Data Phone: ; ;

Summary Company Products Services Mediatel Data Phone: ; ;

Products Call Center Recorder CTI Studio Soft Switch
Recorder solutions are useful in recording phone conversation by connecting Dialogic boards with phones lines. The application is writing information about the records (such as starting time, duration, callerID of the recording) into a database. Based on latest Intel Dialogic hardware platform, Media Call Center employs state of art technology to provide users full control of their telephone system. CTI Studio Soft Switch A software program designed to easily and quickly creates telephony applications. Using CTI Studio you can create: IVR Applications, telephony conference applications ,Audio Text applications, Auto-attendant applications, etc. Is designed to connect analog lines, E1, T1, ISDN, SS7 flows between telephony operators with different protocols. The system has on every channel (SS7 or ISDN) a script that offer connections with different databases, sockets or . Telephony Conferences Is designed to easily and quickly creates telephony conferences. Telephony Conference is a multi-user, client-server, multi-operational system that can handle hundreds of conferences per system. Mediatel Data Phone: ; ; main menu

Services Project Consultation Project Development Contact Center Analysis Software Development Project & Script Development CRM Integration Report Writing Project Implementation Network & Database Design CO and PABX Integration Call Center Installation Warranty and Maintenance Computer Telephony Integration International Support Training After Sale Support Mediatel Data Phone: ; ; main menu

Our Mission Established in 1996, Mediatel Data Company has demonstrated a commitment to developing powerful Computer Telephony Integration applications across a variety of business environments, looking for a business-to-business relationship for the long term. Mediatel Data Phone: ; ; main menu

Our Mission After the sale, Mediatel Data focuses on your support with an array of technical support, consulting, and training services. These services let you use our depth of experience and expertise in all aspects of CTI technology. Your net result is a shorter time to market and a savings in your research and development budget. In the past’s year, Mediatel Data engineers have implemented hundreds of applications in the field of computer telephony. Developing major relationships with leading companies, Mediatel Data assure you with the right level of competency. Mediatel Data Phone: ; ; main menu

Our Portfolio Clients use our telephony solutions all over the world, in countries like USA, Canada, Mexico, United Kingdom, France, Italy, Germany, Greece, Russian Federation, Japan, Hong Kong. Therefore, our “portofolio” contain companies like: Key Financial Systems Inc.- Clearwater USA, Synovate Inc -Chicago USA, OTE –Athens Greece, 2001 Marketing Inc – Clearwater USA, United Air Temp Inc. -Washington USA, Talbot Inc. - Las Vegas USA, Eway Telecom SA -Champigny sur Marne France, University of South Mexico - Oaxaca Mexico, 3M Software SPA -Lanciano Italy, Information Dynamix -Cairo Egipt, Inform Lycos SA – Athens Greece, Viewcast -London UK. Mediatel Data Phone: ; ; main menu

Our Portfolio In Romania, the portfolio of Mediatel Data includes companies like: SoftWin EasyCall Mailers Hitmail Rentrop&Straton Citibank BCR Robank Mobifon SA (Connex ) Telemobil SA ( Zapp ) Astral Telecom RomTelecom Atlas Telecom Ines, ArTelecom NetPoint DialTelecom METRO Shell Bosch-Siemens Heidelberg-Carpat Ciment Petrom American School Romanian Post-Office Electrica Mediatel Data Phone: ; ; main menu

Our Products Call Center Conferences Recorders CTI-Studio Soft switches Predictive dialers IVR – Interactiv Voice Responce SS7 applications Prepaid/Postpaid/Billing Voice Mail-Automated Attendant CT-Connect based applications, Automatic Call Distribution Voice Recognition-Text to Speech, LCR Unified Messaging Audiotex Customized applications Mediatel Data Phone: ; ; main menu

Our Commitment With over eight years of experience, we are strongly qualified to assist your company through each stage of your customer relationship management system lifecycle: Mediatel Data Phone: ; ; main menu

Our Clients Clients utilize our products and services in a wide variety of contact center and telephony applications, which include: • Telemarketing • Customer Service • Fundraising • Appointments • Insurance/Education • Financial • Political Action • Sales/Healthcare • Market Research • Voter Contact • Lead Generation • Reservation • Enrollment Mediatel Data Phone: ; ; main menu

Some feedback from our clients
“With hundreds of Media Call Center equipped stations currently in use, the product has helped us increase our business by over 25% in each of the past two years. This growth could not have occurred without the flexibility and efficiency provided by Media Call Center.” 2001 Marketing, Inc. is a telemarketing service agency that handles a variety of inbound and outbound campaigns including sales, market research, fundraising, and database development. Most important for Francisc Carmona is the attitude of the staff at Mediatel. Mediatel Data Phone: ; ; main menu

Some feedback from our clients
“They are committed to the ongoing development of the program, and taking care of the customer.” Francisc Carmona, CEO, 2001 Marketing, Tampa, Florida “Our company was in need of a competent call center solution providing B2B marketing survey. With Mediatel Data solutions our turn around time and results were very good.” Christine McCormack Manager, IVR & IT Telephony Systems SYNOVATE, CHICAGO, USA Mediatel Data Phone: ; ; main menu

Our dedication Mediatel Data product’s flexibility is ideal for many different applications and industries. However, customers are also happy because we listen to and act upon their needs and suggestions. We view each customer as a relationship that begins before the time of sale and continues to grow over time. Mediatel Data Phone: ; ; main menu

Mediatel Data Media Call Center ® Mediatel Data Phone: ; ; main menu

Call Center photo Mediatel Data Phone: ; ; main menu

Call Center Hardware Architecture
Inbound / Outbound Mediatel Data Phone: ; ; main menu

Overview Media Call Center the professional contact center platform offers you a real and clear image of your entire business communication activities. Media Call Center is based on the latest client-server technology allowing multiple users to access records and perform various functions. It is written in a 32-bit language utilizing best of breed technology. Mediatel Data Phone: ; ; main menu

Overview Media Call Center employs state of art technology to provide users full control of their telephone system. Features such as Drag and Drop of telephone calls and agents, real-time graphical on screen reports are invaluable in today’s competitive, customer oriented environment. Powerful and flexible call routing capabilities meet the basic call distribution requirements of your contact center and, at the same time, enable you to implement the more sophisticated call processing solutions that increase revenues, reduce costs, and win customer loyalty. Mediatel Data Phone: ; ; main menu

Benefits The Media Call Center fuels your business by: Decrease operating costs. Increase your productivity. Increased agent efficiency. Clear understanding about your customers’ needs. Changing your image on the market. Differentiating from the competition. More flexibility and support for your current and future products/services. Support in launching new products/services. Showing you a really and exactly informations of market. Mediatel Data Phone: ; ; main menu

Advantages Price / Performance With a good price and performant functionalities, our Call Center solution give you better option four your business. Flexibility Enables you to manage your sales, marketing, research, help-desk, or any other telephone work to fit your specific needs. Mediatel Data Phone: ; ; main menu

Advantages Unlimited Projects Different projects, campaigns, and queues can be active at various locations in the contact center simultaneously. Real-time reporting Updating while you watch, instant assessment of your campaign provides you a distinct competitive advantage. Graphic Reports Graphic reports keep you abreast of contact center activity. Instant Control Administrators control agent assignment, instantly switching agents from one project to another. Mediatel Data Phone: ; ; main menu

Inbound Automatic Call Distribution – ACD Media Call Center enables you to handle any type of inbound call instantaneously, integrating all scripting features with inbound calling. Media Call Center system can also perform automated call distribution assigning incoming calls to the next available agent, minimizing customer-waiting time. Mediatel Data Phone: ; ; main menu

Inbound The Media Call Center manages multiple call center queues, keeps a log of call group activity, and monitor activity, analyze queues, agents, hold time, work time, clerical time, call codes, service level, and much more. Depending upon user defined business rule, the system creates different processing paths for different callers. For example, individuals calling a special number can be routed for priority handling. Customers placing orders can be distinguished and given a higher priority than those seeking general information. However a call center’s business rules may be configured, the ultimate goal should be to serve every caller quickly and efficiently to meet customer service expectations. Mediatel Data Phone: ; ; main menu

Inbound Specific Benefits
• Save money • Allow you to project a professional image of your business • Your activities efforts become more effective • Maximum phone productivity • Increased number of successfully leads, appointments • Increased customer database • Better customer retain and care politics • More immediate feedback from your clients • You can maintain real time performance oversight on your team Mediatel Data Phone: ; ; main menu

Inbound Features Network-directed call routing Call routing can be based on information passed by the network, including DNIS/DDI and ANI/CLI. Prioritized queuing Priority levels can be applied to incoming calls to ensure highest priority calls are answered first. Messaging Callers can be given the option to leave messages. The messages can then be automatically routed to agent groups for response. Conditional call routing Call routing can be dynamically altered, using call handling models based on real-time conditions in your contact center. Mediatel Data Phone: ; ; main menu

Inbound Features CRM Integration Easily integration with any external Customer Relationship Management application. Our solution support interconnectivity with any ODBC compliant interface. Reports Reports and statistics for various trunks, queues, and agents give to the administrators an excellent view of call activities in call center. Scripting Media Call Center easily manages any type of request, from Intelligent Call Routing queues to multi-level sales campaigns, without requiring a programmer. You can design nearly any type of script imaginable. Friendly interface Media Call Center is designed to be easily operated by any agent, supervisor, or administrator. Mediatel Data Phone: ; ; main menu

Outbound Media Call Center Outbound, including Pre-Dialer, Power Dialer, Predictive Dialer, provide features unmatched in the contact center industry. Outbound Specific Benefits Full queue management / call Improve contact center productivity scheduling with automated dialing Increased sales and profits Increasing financial benefits by decreasing the telephony costs Mediatel Data Phone: ; ; main menu

Call Blending Media Call Center can blend Inbound/Outbound calls with both the predictive dialer as well as with CTI enabled inbound queues. This means that when inbound calls appear, Media Call Center can automatically switch an outbound agent over to inbound, and answer the call. When inbound call volume diminishes, the agent can automatically switch back to the designated outbound project. This increases agent productivity by automatically scheduling calls and sending them to the appropriate agent at the optimal time and simultaneously being able to instantly ‘pop’ the screen with the incoming project and record, then launch the designated script and track each call. Mediatel Data Phone: ; ; main menu

Reports & Analysis With more than 30 built-in reports, Media Call Center keeps your managers in touch with the pulse of your contact center. As a result, pinpointing problems and identifying the most successful facets of your campaigns are simple. Many reports enable managers to review real-time statistics on both agents and projects. In addition to these reports, the software affords you the luxury of being able to create custom designed reports. You can easily export data to spread sheets (e.g. Excel). Mediatel Data Phone: ; ; main menu

IVR & Scripts Media Call Center incorporated scripting tools, enable you to create online agent transactions and assert complete control over a queue or campaign. Media Call Center enables you to manage your application specifically to the way you do business. Mediatel Data Phone: ; ; main menu

Recording Focus on Call outcome and quality of Customer Experience. Reduces uncertainties in Call Evaluation and Performance Appraisals. Takes subjective ness of these crucial assessment and allows for better training of Supervisors performing this task. The recordings ensures each individual is assessed on performance, not opinion. Removes personal judgment. Mediatel Data Phone: ; ; main menu

Telephony Conferences
Mediatel Data Telephony Conferences Mediatel Data Phone: ; ; main menu

Briefing Mediatel Data ConferenceC++® is a multi-user, client-server, multi operational system that can handle thousands of conferences per system. Mediatel Data Phone: ; ; main menu

Briefing Teleconferencing Server is a powerful hosting platform for teleconferencing services. It runs on a highly scalable Intel based architecture. Mediatel Data Phone: ; ; main menu

Briefing Teleconferencing Server contains all necessary features to host and manage teleconferencing services in a telco or corporate environment. It can increase management productivity in organizations and value-added call revenue for telecom operators. Mediatel Data Phone: ; ; main menu

Ideal for… Board meetings Annual meetings Investor conferences Regional meeting Supplier meetings Press conferences Executive interviews Product announcements and updates Employee meetings Trainings Team meetings Technical support meetings Crisis management meetings Mediatel Data Phone: ; ; main menu

Features Inbound and outbound conference calling Supports SS7, ISDN and analog line interfaces Allows for large number of simultaneous conferences Web based management Self-service management doesn't require live operators Easy web tools for managers to control and monitor conferences Quick conference setup with easy-to-use phone interface Automatically generates invitations to participant pass codes Mediatel Data Phone: ; ; main menu

Features Verifies pass codes and reports the participation status to the conference manager with a web interface Advanced conference control options for conference manager for muting, unmuting and banning participants Post-meeting access to digital voice recording via telephone Different billing options based on number of participants, conference duration and time of the conference Mediatel Data Phone: ; ; main menu

Hardware platform SS7, common hardware architecture across the product line offers scalable solutions from 64 to 16,384 Channel Identification Code (CIC). Mediatel Data Phone: ; ; main menu

Hardware platform Dialogic board DTI/300 SC, include all devices and resources needed for a digital flux with E1 connection. This E1 digital flux can be with R2MF standard signaling or ISDN flux with primary access (30B+D), DIALOGIC SR platform supporting R2MF standard signaling and also ISDN flux with primary access. The board has an extern main line SCSA BUS needed for interlinking with other DIALOGIC boards in the system. Mediatel Data Phone: ; ; main menu

Hardware platform Dialogic DCB/320 SC board, include a digital processor (DSP) witch support a maximum of 32 conference resources. And, like the last board, this board has an external main line SCSA BUS needed for interlinking with other DIALOGIC boards in the system. Mediatel Data Phone: ; ; main menu

Hardware platform Dialogic board D/160 E PCI, includes 16 analogical voice resources for interlinking with 16 telephony analogical lines. The existing voice resource can support function like Call Progress Analysis and also sounds play/records function for audio files in VOX format (Dialogic ADPCM with compression) or WAV (Windows PCM, without compressions). With the SCSA BUS external main line, those 16 voice resource can be use for conferences recording. Mediatel Data Phone: ; ; main menu

Hardware architecture
Mediatel Data Phone: ; ; main menu

Hardware description Through the internal main line SCSA BUS, the existing resources from any board in the system can be used by any other board from system. So, a number of digital E1 channels can be connected by SCSA main line with the same number of conference resources. Those conference resources can be grouped to form a conference, and then E1 channels can be a part of the same conference. Also, through the same SCSA main line from one conference resource is possible to add a voice resource which allows you to record the conference. Mediatel Data Phone: ; ; main menu

System capacity Maximum number of recording simultaneous conference is equal to voice resources number from system Maximum number of simultaneous conferences is equal to conference resources number from system Mediatel Data Phone: ; ; main menu

System extension possibility
Enlargement of maximum number of users in a conference involve adding hardware resources Extension of maximum number of recording simultaneous conference can be complete adding more boards with voice resources (for example D/41 E PCI) Mediatel Data Phone: ; ; main menu

Software platform Software components from conferences platform are projected using latest CTI (Computer Telephony Integration) technologies. The conferences platform uses client – server architecture to give you more flexibility and usability. Mediatel Data Phone: ; ; main menu

Software description CTI Studio Server application, provide interface with telephony lines, conferences management and communication with client application using a PC network (LAN, MAN, WAN etc.). The server application was projected using an open architecture (hardware changes does not imply changes in application source code), giving as a major flexibility, being optimized to offer a real time processing of incoming calls from the system. Mediatel Data Phone: ; ; main menu

Software description Web Server application is an interface between Web Client application and CTI server. Can work on the same machine or in the same intranet. Communication between those two servers is made on scurried sockets protocol. Web Client application can initiate conferences and configure them remotely and also can manage conferences and conferences in real time. Mediatel Data Phone: ; ; main menu

Software specifications
The system allow connecting another phone number with the help of web-based interface. Access politics: by phone (when you initiate a call in the system with the help of the internet Mediatel Data Phone: ; ; main menu

Software specifications
In the system are three kinds of users: Administrator – can administrate the users and conferences, create DNIS list for every user User – can administrate only his conferences Guest – it can only view the conference. For this, he needs a password (id) of the conference. Mediatel Data Phone: ; ; main menu

Functionalities System management Web tools for administrators Customer management tools Customer based time and resource limitations Billing and registration interfaces Conference management Online web interface for conference monitoring Phone interface for conference monitoring Advanced conference participant status and information Tools for muting, unmuting and banning participants Mediatel Data Phone: ; ; main menu

Functionalities Conference session User authentication for conference entrance Ability to leave and reenter the conference during session Optional audible announcement of participant names at conference entrance Recording Optional on-demand recording Digital conference playback Standards based compression format (< 2 kB per 1 second of voice recording) Voice recording storage on network storage units and hard disks Mediatel Data Phone: ; ; main menu

Application - Status Allow you to view all your conferences. From status combo box you can select and start different conferences, created previous in the Conference tab. Mediatel Data Phone: ; ; main menu

Application - Status You can view the Phone Linked and Phone Book windows. Phone linked show you active members and conferences and in Phone Book you have a personal agenda. If your administrator wishes that a certain phone number to enter in a conference already started, the Phone Book window will allow that. Mediatel Data Phone: ; ; main menu

Application - Messages
Allow sending voice messages to one or more phone numbers. As user, you can choose from IVR and record a voice message and later you can choose a group of users to send this voice message. Mediatel Data Phone: ; ; main menu

Application - Reports Daily reports on each conference. To change day click on the date box and select the day you want for report. Mediatel Data Phone: ; ; main menu

Other functionalities
Auto scheduling of conferences (by time, date) Digital recording of conversations Disconnecting “conferees” Adding any time the “conferees” by dial in Automatic adding the “conferees” by dial out On screen information about the “conferences” status Runs on analog or digital Telco or PABX extensions Remote administration Based on the latest technology from the MEDIATEL engine CTI Studio. Mediatel Data Phone: ; ; main menu

Conference setup Web interface for conference setup and scheduling Phone interface for conference setup and scheduling Reservation system and advance resource availability checks Automatic generation of invitations and pass codes Conference invitations and pass codes sent via Conference invitations and pass codes sent via SMS Mediatel Data Phone: ; ; main menu

Mediatel Data CTI Studio Mediatel Data Phone: ; ; main menu

Overview CTI Studio is a software program designed to easily and quickly creates telephony applications. Because of the manner in which CTI Studio was conceived, almost anyone, with minor knowledge in programming and logical schemes can create practical applications using this software. Mediatel Data Phone: ; ; main menu

Overview In any programming language, functions allow you to group a series of steps under one name. A CTI Studio block can be imagine like a function from a programming language. A script file can be created visual in CTI Studio binding different type of predefined blocks and custom blocks in a logical order. A script file that runs on CTI Server it's a telephony application. Mediatel Data Phone: ; ; main menu

CTI Studio applications
Interactive Voice Response – IVR Applications IVR technology does not require human interaction over the telephone as the user's interaction with the database is predetermined by what the IVR system will allow the user access to. For example, banks and credit card companies use IVR systems so that their customers can receive up-to-date account information instantly and easily without having to speak directly to a person. IVR technology is also used to gather information, as in the case of telephone surveys in the user is prompted to answer questions by pushing the numbers on a touch-tone telephone. Conference applications Audio Text applications Auto-attendant applications Other applications Mediatel Data Phone: ; ; main menu

Hardware and Software resources
You need to have a dialogic board with resources, CTI Studio and CTI server applications installed. You create and verify scripts in CTI Studio and CTI Server runs your application. Mediatel Data Phone: ; ; main menu

CTI Studio print screen
Mediatel Data Phone: ; ; main menu

Summary Company Products Services Mediatel Data Phone: ; ;

Thank you for your interest
Mediatel Data Mediatel Data Phone: ; ; main menu

Phone:+40 021 312 34 04; +40 021 312 34 54; E-mail: info@dialogic.ro Mediatel Data Mediatel Data Phone:+40 021 312 34 04; +40 021 312 34 54; E-mail: info@dialogic.ro.

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Phone:+40 021 312 34 04; +40 021 312 34 54; E-mail: info@dialogic.ro Mediatel Data Mediatel Data Phone:+40 021 312 34 04; +40 021 312 34 54; E-mail: info@dialogic.ro.

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