1. Firefighter Resources

2. Before you call... Reboot and try again Try it on another workstation Test your Internet connection Was it working yesterday? Is this a new workstation? Write down the entire error Know the module (scan, search, index) and what function you were attempting to perform

3. Crystal Reports Errors Install Crystal runtime  update.halfile.com Your version <=9  download Crystal 9 runtime Your version > 9  Download matching version  Crystal 10 or Crystal XI

4. Crytal Reports Errors Does it work on another station?  Could a drive mapping be missing Does it work for some records and not others?  Could you have a bad formula?  Unusual or unexpected data on a record?

5. Troubleshoot Printing 99% of the time not a halFILE issue  Can you print a test page?  Are you using the latest PCL driver?  Are you using a driver that matches your exact printer model?  Can Imaging Professional print the image?

6. Troubleshoot Scanning 99% of the time not a halFILE issue  Power off scanner and workstation  Will Imaging Professional or Kofax VCDemo scan the document?  Does it pass the diagnostics in control panel scanners and cameras?  Will it scan flatbed?  Does it need to be cleaned?  Check those cables !!!

7. Common Errors Error 429 or 430 ActiveX...  Apply workstation components from Administrator-Tools- Options  Run update service Error 0  Get latest Kofax Viewer from update service or switch to Imaging Viewer in Administrator-Tools-Options SQL Server does not exist or access denied  SQL Server started on server?  Windows firewall enabled?