2. Certification Blueprint for the Frontline and Beyond Pam Nobles, SCTE Director, Education and Certification

3. Presentation Goals Overview SCTE Certification Answer the question "why certify?" Getting Started in SCTE Certification Certification Benefits The NEW Certification Resource Series: Broadband Premises Installer and Technician Guidebook Promoting Certification in the Chapter

5. HFC Network Segments Hub PremisesDistributionTransportTelecomCenter

6. Broadband Premises (BPI, BPT, BPE) Technology, Systems, Requirements Premises Devices Installation Troubleshooting and Maintenance Standards Safety These Certifications include 3 Lines of Business: Video – Voice – Data Broadband Premises Installer (BPI), Technician (BPT), & Expert (BPE)

7. Broadband Distribution Specialist (BDS) System Architectures Distribution Components Signal Types Troubleshooting and Maintenance Construction Safety

8. Broadband Transport Specialist (BTS) Fiber Optic Theory Optical Transport Systems Link Performance Troubleshooting and Maintenance Alternative Transport Systems Hub

9. Broadband TelecomCenter Specialist (BTCS) Facilities Baseband Signals Digital Telephony over Cable RF/Photonic Signals Tests and Measurements

10. HFC Network Segments Hub Broadband Premises Installer (BPI) Broadband Premises Technician (BPT) Broadband Premises Expert (BPE) Broadband Distribution Specialist (BDS) Broadband Transport Specialist (BTS) Broadband Telecomm Center Specialist (BTCS)

11. Engineering Professional

12. Questions?

13. Why Certify? SCTE Certification Benefits… Individuals Our industry Operators

14. Why Certify? What SCTE certification does for an individual? Professional certification demonstrates solid knowledge Demonstrates drive, self-discipline, professionalism Career advancement Consistency - transportable

15. Why Certify? What SCTE certification does for our industry? SCTE certifications raise the bar on technical knowledge Certification provides a competitive advantage Certification inspires the confidence of your customers

16. Why Certify? What SCTE certification does for Operators? Used in conjunction with a career path, Improves Performance Lowers service call rates Reduces repeat calls Reduces Customer Churn

17. Getting Started Preparing to Certify Getting Certified Staying Certified

18. Getting Certified Online 50 question multiple-choice exams Immediate feedback Fee per exam, beginning at member fee of $45 for BPI

19. Staying Certified Certification Valid for Three Years To Maintain Certification Status: Retake exam Earn Recertifications Units (RUs) SCTE membership Company-sponsored training Seminars Speaking or presenting Other activities

20. Staying Certified, continued Recertification WindowRecertification Window –Apply 6 months before or 12 months after expiration date –Failure to apply within time period will result in loss of current certification status RUs needed (total within 3 years)RUs needed (total within 3 years) –Specialist & BCT: need total 12 RUs –BCE and the Engineering Professional exams: need total 21 RUs

21. Staying Certified, continued Complete SCTE Recertification FormComplete SCTE Recertification Form –Form on www.scte.orgwww.scte.org –Use “Recertification Unit” Table as a Guide Document Your RUsDocument Your RUs –Keep track of all your RUs! –Record your events on “Members Only Homepage – Submit Certification Units (RUs)”

22. Special Certification Status Emeritus Certification Status Continuously certification for 21 years SCTE Retired Certification Status Retired SCTE Member

23. Preparing to Certify Books, Manuals, and Guidebooks Corporate Universities SCTE Bookstore Study Groups Individual Mentors

24. SCTE Certification Resource Series: Broadband Premises Installation and Service Guidebook Designed for new and seasoned Installers and Technicians Core instruction to prepare for BPI and BPT certification Install and troubleshoot triple play services Focus on Customer Service and Safety Review fundamentals Build upon Existing Knowledge

25. SCTE Certification Resource Series: Broadband Premises Installation and Service Guidebook Participant guide in an instructor-facilitated class SCTE will offer classes Leader’s Guide Installation contractors Operators without a corporate university College and trade school instructors offering courses in cable telecommunications

26. SCTE Certification Resource Series Guidebook topics include: Technology, Systems and Requirements Customer Service Planning the Installation Aerial Installation Underground Installation Bonding and Grounding Cable Entrance to the Home Equipment in the Home Connecting the Customer Equipment (Video) Connecting the Customer Equipment (High-Speed Data) Connecting the Customer Equipment (Voice) Test Equipment Troubleshooting & Repair Process Reducing Signal Impairments Safe Work Practices

27. SCTE Certification Resource Series: Broadband Premises Installation and Service Guidebook Available on-demand through the SCTE MarketPlace

28. How to Promote SCTE Certification? Whether supporting SCTE or company certifications, continue to prepare candidates: Partner with local operators and contractors Provide mentoring and study groups Maintain the “link” to SCTE certification Provide technical training prep sessions Encourage chapter members to certify

29. Learn From other Chapters! Incentive / Scholarship Programs Southern California Chapter: http://telecomlawfirm.com/scte/challenge.php

30. Chapter Leader’s Role Communication - Share the News! Certification News: –Go to www.scte.org > Certification > Certification News www.scte.org Questions???