1. Module 20 Troubleshooting Common SQL Server 2008 R2 Administrative Issues

2. Module Overview SQL Server Troubleshooting Methodology Resolving Service-related Issues Resolving Concurrency Issues Resolving Login and Connectivity Issues

3. Lesson 1: SQL Server Troubleshooting Methodology Discussion: Characteristics of Good Trouble-shooters Applying a Troubleshooting Methodology

4. Discussion: Characteristics of Good Trouble-shooters What characteristics have you observed in people that you consider to be good trouble-shooters? What characteristics do you notice in people that are poor trouble-shooters?

5. Applying a Troubleshooting Methodology Investigate  Clearly define the issue as perceived by the user  What works? What doesn't work?  Did it ever work? When did it last work? What else changed?  How would you know if it is resolved? Analyze  Brainstorm all potential causes  Which potential causes are likely? How could they be tested for and eliminated? Implement  Eliminate potential causes in descending order of likelihood Validate  Ensure that the issue really is resolved

6. Lesson 2: Resolving Service-related Issues Troubleshooting Service-related Issues SQL Server Error Log Windows Event Logs Demonstration 2A: Troubleshooting Service-related Issues

7. Troubleshooting Service-related Issues Check Windows and SQL error logs If SQL Server can be started but not accessed:  Check for network related issues  Try to access SQL Server via the DAC If SQL Server will not start:  Check the Windows system log  Check master and model databases for corruption  Check that the paths to tempdb files are accessible  Try to start the service from the command prompt Typical issue: One or more SQL Server services will not start or cannot be accessed.

8. SQL Server Error Log Log File Viewer cannot be used when the instance is not started  Use editor to open the current log file and review it  Also review previous logs as the problem might have occurred before

9. Windows Event Logs System Log to review Windows related information Application Log to find application related messages

10. Demonstration 2A: Troubleshooting Service-related Issues In this demonstration you will see how to troubleshoot a service-related issue.

11. Lesson 3: Resolving Concurrency Issues Core Concurrency Concepts Troubleshooting Blocking Demonstration 3A: Troubleshooting Blocking Troubleshooting Deadlocks Demonstration 3B: Troubleshooting Deadlocks

12. Core Concurrency Concepts SQL Server has to ensure ACID properties of transactions Locking is the mechanism used to synchronize access by multiple users to the same data at the same time Isolation levels define the type and length of locks used Two main types of lock:  Shared locks – Allow others to read but not write  Exclusive locks – Stop others from reading or writing Locks prevent update conflicts  Locking ensures that transactions are serialized  Locking is automatic  Locks enable safe concurrent access to data

13. Notes Page Over-flow Slide. Do Not Print Slide. See Notes pane.

14. Troubleshooting Blocking Processes are blocked when they wait for locked resources  Normal behavior, essential for the system  Resource is shown as waiting to acquire a lock  Only a problem when the wait duration is lengthy Monitor long lasting blocking scenarios  SQL Server Activity Monitor  Dynamic Management Views  SQL Server Data Collector Typical issue: Applications don't seem to be doing anything but also aren't returning errors.

15. Demonstration 3A: Troubleshooting Blocking In this demonstration, you will see how to troubleshoot a blocking issue

16. Troubleshooting Deadlocks Deadlocks are circular blocking scenarios SQL Server automatically detects deadlocks  Rolls back transactions with error 1205 on deadlock victim Monitor using deadlock occurrences with Profiler and SQL Trace Granted Lock Waiting Lock Resource 1 Resource 2 Task 1 Task 2 Typical issue: Deadlock errors (1205 errors) are returned.

17. Demonstration 3B: Troubleshooting Deadlocks In this demonstration, you will see:  How to trace a deadlock using SQL Server Profiler  How to extract deadlock events from SQL Server Profiler  How to open deadlock files using SSMS

18. Lesson 4: Resolving Login and Connectivity Issues Troubleshooting Connectivity Issues Troubleshooting Login Failures

19. Troubleshooting Connectivity Issues Try to access using Shared Memory on the server  If no access via Shared Memory, troubleshoot the login and the service Test the network connectivity  Can the server name be resolved?  Can the network and the server be reached?  Is the Browser Service Running for Named Instances that are not using fixed ports?  Is the client configured to use the right protocol and settings?  Is a firewall blocking connectivity? Typical issue: Cannot connect to SQL Server.

20. Troubleshooting Login Failures Windows Logins  Is the Domain Controller available?  Can SQL Server communicate with the Domain Controller? SQL Server Logins  Is SQL Server configured for Mixed Mode?  Is the password correct?  Is the login locked or is there a requirement to change password? General Considerations  Is the login enabled and does it have CONNECT permission?  Is the default/requested database available and access permitted? Typical issue: Cannot logon to SQL Server.

21. Lab 20: Troubleshooting Common Issues Exercises 1 – 5: Troubleshoot and resolve SQL Server administrative issues Logon information Estimated time: 45 minutes

22. Lab Scenario You need to be able to resolve common issues with SQL Server processes and services at the time they are occurring. There are five exercises that create issues. You should attempt to troubleshoot and resolve as many of these issues as possible.

23. Lab Review What advantage would monitoring for deadlock errors using SQL Trace have over using SQL Server Profiler? What is the first place you should look for information when the SQL Server service will not start?

24. Module Review and Takeaways Review Questions Best Practices