1. Houston Community College System Online Tutor Training Program Prepared by Valschkia Dabney-Smith Module One Workshop One 2007-2008

2. We Learn... 10%...of What We Read 20%...of What We Hear 30%...of What We See 50%...of What We See and Hear 70%...of What We Discuss With Others 80%...of What We Experience Personally 95%...of What We Teach Others -- William Glasser

3. Face-to-Face Tutoring vs. Online Tutoring Similarities and Differences

4. (Online Tutoring) Significant Differences (Online Tutoring) –No Visual Feedback –Communication Delays –Requires Mastery of Technological Tools –Written Communication Requires More Work –Incomplete Information about Assignments

5. (All Tutoring) Significant Similarities (All Tutoring) For the student, face-to-face and online Tutoring –Requires Engagement and Initiative –Requires Assertiveness and Self-Direction

6. (All Tutoring) Significant Similarities (All Tutoring) In a face-to-face and online environment, tutors can: –Address Individual Learning Needs –Help the Student Minimize Learning Gaps –Address Academic Anxiety/Fears

7. Face-to-Face Tutoring vs. Online Tutoring Audience Participation

8. What did I forget? additional –Identify three additional differences additional –Identify three additional similarities

9. Online Tutoring: Challenges and Opportunities

10. (Challenges) Online Tutoring (Challenges) –Communication –Establishing Boundaries –Lack of Immediate Feedback –Student Over-dependence –Unreasonable Expectations (Tutor & Student)

11. (Challenges) Online Tutoring (Challenges) –Students with Limited English Proficiency Different Learning Styles –Building Rapport –Learning and Literacy –Technology

12. (Opportunities) Online Tutoring (Opportunities) –Online Distance=Comfort Zone –In an Online Environment, Students Usually: (Ask Questions)Include the Prompts (Ask Questions) (Identify Concerns)Pinpoint Particular Problems (Identify Concerns) –Limited Rambling during Tutoring Sessions

13. Online Tutoring: Challenges and Opportunities Audience Participation

14. What did I forget? additional –Identify three additional challenges additional –Identify three additional opportunities

15. Face-to-Face Tutoring vs. Online Tutoring Focus Group Activity

16. A Qualitative Inquiry Think back to your first tutoring session. –Tell me about your experience. Think back to your last tutoring session. –Tell me about your experience.

17. Spreading the Word increase awareness –How can we increase awareness of the tutoring services among HCCS faculty and students? increase student use –How can we increase student use of the tutoring services offered through the HCCS Online Tutoring Program?

18. Question and Answer Session Contact Information: HCCS Online Tutoring Program Deborah Hardwick, Manager deborah.hardwick@hccs.edu (713) 718-5340