1. Irish Water :Programme Overview & Domestic Metering Programme 06th June ’13 Paul Ahern

2. litres of water to make one sheet of paper litres of water to make one glass of wine litres of water to build a car litres of water to make one apple litres of water to make one kg of pork Water is used as an essential input for producing many goods and services across the economy…… but how much do you think? Source: www.waterfootprint.org 10 125 5990 400000 109

3. 10 litres of water to make one sheet of paper 40 litres of water to make one slice of bread 91 litres of water to make one pound of plastic 109 litres of water to make one glass of wine 1700 litres of water to make one bar of chocolate 10855 litres of water to make one pair of jeans 400000 litres of water to build a car 125 litres of water to make one apple 130 liters of water to make one cup of coffee 1300 litres of water to make one kg of wheat 2500 litres of water to make one cotton shirt 5990 litres of water to make one kg of pork 17000 litres of water for one pair of leather shoes 15400 litres of water to make one kg of beef 10m litres a 100,000 sq. ft multi-storey structure 8-15m litres daily in a microchip mfg plant 300000 litres to produce one ton of steel 1000-4000 liters of water to make one liter of diesel 290 litres of water to make one kg of potatoes 80 litres of water per dollar of industrial product Source: www.waterfootprint.org Water is used as an essential input for producing many goods and services across the economy…… but how much do you think?

4. Background – The story so far... Irish Water assigned to Bord Gais “Irish Water: Phase 1 Report” submitted by PWC to Department “Irish Water a low cost low risk solution” Bord Gais proposal presentation to Department “Water Reform in Ireland” submitted “Organisational Capabilities for Irish Water” Submitted Aug 2011 Nov 2011 Jan 2012 Feb 2012 April 2012 May 2012 12 week Blueprint & Planning Phase started 4 Aug 2012 Project Initiation Document (PID) presented to DECLG Programme Mobilisation Commences On Boarding Resources Sep 2012 TODAY Nov 2012 19 Days to Go - Live Procurement of Programme Delivery Services

5. Irish Water Objectives Establish Irish Water as a legal entity and develop a regulatory framework for Irish Water and the water industry Develop a financial model and funding plan for Irish Water to ensure that it can achieve self-funding Establish the Irish Water brand and define how it will engage with Customers Develop the existing commercial landscape which will become part of Irish Water Develop the business capabilities required for a water utility to deliver an effective and efficient service Establish the organisation structure to support the operating model of Irish Water and define the employee relations strategy relating to impacted staff Manage the transition integration approach for DECLG and Local Authority staff into Irish Water and manage the impact on pensions that may arise from the same Manage the roll out of meters across the country Manage the take on of the capital investment plan from the Local Authorities Develop a strategy to drive efficiencies across the business over time Develop a strategic plan for Irish Water, looking at the long term goals of the enduring organisation 5

6. Projects Overview 6 1.Metering 2.Capital Investment Programme 3.Strategic Plan for Irish Water 4.Operations and Business Efficiencies 5.HSQE Organisation Establishment Function Establishment 1.Org Design & Development 2.Employee Relations 3.Transition & Integration of LA & DECLG Staff 4.Pensions Business Capability 1.Customer Capability 2.Work & Asset Management 3.Support Services 4.IT Infrastructure Company Establishment 1.Finance 2.Governance & Regulation 3.Due Diligence 4.Commercial & SLA 5.Customer Engagement & Brand Development 6.Facilities Corporate Structure

7. IW – Key Milestones 7 M1M2 Launch Day 1 Registration and Metering Day 1 M3 Asset owner & Asset Manager 1 M4 M5 Billing Day 2Asset owner & Asset Manager 2 M6 End State 1

8. Why BGE ? 2. NTP Networks Transformation Project New way of Working Asset Centric Mobile Field Based Planned / Scheduled Work 3. WAM Work and Asset Management / Field Mobilisation New Processes & Systems GE Smallworld GIS / Click Schedule / Syclo / Maximo 4. Customer Capability Billing Call Centre 1. Low Cost – Low Risk Solution

9. Maximo Received Status Update & Timestamp o Site Setup o Safety Assessments o Site Inductions Begin Work On Site Travel Time Status Update & Timestamp Completion / Partial Completion Completion Data Status Update & Timestamp Labour & Materials actuals Schedule of rates Raise new work Asset updates Reject / Accept Status Update & Timestamp Rejected work may be re- assigned by the Dispatcher Execute Work Steps o Step 1 o Step 2 o Step 3 o Step 4 Field worker can Suspend active work, for example to attend to an emergency job Dispatcher Syclo Data Capture / Fault Codes / Meter Reads / Calibrations / etc. Integrated Camera Integrated Barcode Scanner How BGE / IW Execute Work

10. Work Execution Completed Work Order Work Order Closure Receipt & QA of hard copy Documents Notification sent to Customer / Shipper / 3rd Party OPC Integration for Labour/Time Materials actuals to Inventory Initiate Work: Follow-on work completed Follow-on work raised Work request raised Asset Updates: Commissioning Decommissioning Asset information Contractor Payments Work Order Completion

11. IW Domestic Metering Project – Regional Approach BGE will appoint at least 3 and a maximum of 8 economic operators across 8 geographical regions Irish Water Programme 11 County Dublin – 18% South-East – 11% Midlands – 11% South-West – 15% North-West – 10% Dublin City – 11% North-East – 11% West – 12% % Connections per region

12. Metering Programme Phase I Journey : The Scope Irish Water Programme 12 In Scope Installing single concentric (screw-in) water meters with AMR’s in external boundary boxes to every domestic property in Ireland with the following exceptions Out of Scope (in Phase 1) All properties in apartment blocks All properties in ‘Gated Communities’ Any properties in ‘Ghost Estates’ Non Domestic Mixed Non Domestic /Domestic Use Private Group Schemes Public Group Schemes Back yard Services Shared Supply Connection inaccessible Defective Supply Pipe Derelict Under Construction Unsuitable Ground Low Pressure Private Wells Works in specialist paving*

13. IW Metering Programme Phase I Challenges & Solution Irish Water Programme 13 Challenge 1: Identifying All of the In Scope and Out of Scope Properties Solution 1: Local Authority Use of GIS and GI Data including GeoDirectory and OSi LA Classification 1,2,3,4 Challenge 2: Identify which in Scope properties were suitable for a Phase 1 Meter Installation Solution 2: Local Authorities Pre - Installation Survey Provision of detailed Survey to IW based on Geo Building ID Challenge 3: Selecting Suitable properties and assigning into Efficient Work Packages Solution 3: Translating LA Survey into IW Meter Rollout Job Plan type LA Survey linked to IW Connection Point/Premise by common GeoDirectory Address Point ID

14. LA Pre-Survey Cleanse Exercise – Identify In Scope / Out of Scope properties Local AuthorityStatus Total No. of Premises Premises to Survey Carlow Survey Started 25,352 16,546 65.27% Cavan Survey Started 37,240 14,44038.78% Clare Survey Started 61,336 39,36964.19% Cork CitySurvey Started 62,242 44,475 71.45% Cork Co Co Survey Started 185,964 129,19969.48% Dublin City Survey Started 259,081 157,296 60.71% Dun Laoghaire/Rathdown No Data Received Donegal No Data Received Fingal Survey Started 110,818 84,602 76.34% Galway City No Data Received Galway Co Co Survey Started 83,880 44,651 53.23% Kerry Survey Started 80,826 57,213 70.79% Kildare Survey Started 84,609 80,86995.58% Kilkenny Survey Started 42,896 21,484 50.08% Laois Survey Started 35,309 21,91162.06% Leitrim Survey Started 19,669 9,87250.18% Limerick City No Data Received Limerick Co Co Survey Started 63,825 44,969 70.46% Longford Survey Started 20,619 13,519 65.57% LouthSurvey Started 56,209 37,06165.93% Mayo Survey Started 72,925 35,387 48.53% Meath Survey Started 75,832 50,425 66.50% Monaghan Survey Started 28,345 11,172 39.41% North Tipperary Survey Started 34,164 21,776 63.74% Offaly Survey Started 33,415 17,944 53.70% Roscommon No Data Received Sligo No Data Received South Dublin Survey Started 104,612 84,057 80.35% South Tipperary Survey Started 42,044 38,380 91.29% Waterford City Cleanse Complete 25,103 18,846 75.07% Waterford Co Co Survey Started 32,533 23,40771.95% Westmeath Survey Started 40,481 28,220 69.71% Wexford Survey Started 73,257 47,73765.16% Wicklow Survey Started 59,361 41,02169.10% 6127 No Pre- Survey Data Receive d Pre- Survey Exercise Complet e Survey s Started

15. Local Authority Pre-Survey Cleanse Exercise Local AuthorityStatus Total No. of Premises Premises to Survey Carlow Survey Started25,35716,55165.27% Cavan Survey Started37,25014,49038.90% Clare Survey Started61,33639,36964.19% Cork CitySurvey Started 62,24244,47471.45% Cork Co Co Survey Started186,112129,41369.54% Dublin City Survey Started259,081157,29860.71% Dun Laoghaire/RathdownSurvey Started 91,003 65,407 71.87% Donegal No Data Received Fingal Survey Started110,81984,31976.09% Galway City No Data Received Galway Co Co Survey Started83,88744,67453.25% Kerry Survey Started80,84852,23464.61% Kildare Survey Started84,625 65,945 77.93% Kilkenny Survey Started42,89921,51050.14% Laois Survey Started35,339 21,385 60.51% Leitrim Survey Started19,685 9,897 50.28% Limerick CitySurvey Started 27,553 17,470 63.41% Limerick Co Co Survey Started63,86244,68869.98% Longford Survey Started20,66313,58565.75% LouthSurvey Started 56,209 37,061 65.93% Mayo Survey Started72,92535,47448.64% Meath Survey Started75,83450,42766.50% Monaghan Survey Started28,34511,21939.58% North Tipperary Survey Started34,17021,78263.75% Offaly Survey Started33,41518,30354.77% RoscommonSurvey Started 34,02526,43277.68% SligoSurvey Started 36,04333,41292.70% South Dublin Survey Started104,61284,03280.33% South Tipperary Survey Started42,04438,38091.29% Waterford CitySurvey Started 25,10418,97075.57% Waterford Co Co Survey Started32,534 23,407 71.95% Westmeath Survey Started40,48128,22069.71% Wexford Survey Started73,26347,74765.17% Wicklow Survey Started59,36941,02969.11% 2032 No Pre- Survey Data Receive d Pre- Survey Exercise Complet e Survey s Started

16. Local Authority Pre Installation Survey - % Complete % Complete WEXFORD COUNTY COUNCIL 42.49% KERRY COUNTY COUNCIL 39.70% CARLOW COUNTY COUNCIL 37.31% NORTH TIPPERARY COUNTY COUNCIL 36.41% MONAGHAN COUNTY COUNCIL 25.46% FINGAL COUNTY COUNCIL 22.67% LAOIS COUNTY COUNCIL 19.80% WESTMEATH COUNTY COUNCIL 19.32% LIMERICK COUNTY COUNCIL 12.89% KILDARE COUNTY COUNCIL 11.26% KILKENNY COUNTY COUNCIL 10.41% MEATH COUNTY COUNCIL 9.92% CAVAN COUNTY COUNCIL 9.82% WICKLOW COUNTY COUNCIL 7.42% LONGFORD COUNTY COUNCIL 6.56% CORK COUNTY COUNCIL 6.05% LEITRIM COUNTY COUNCIL 5.58% OFFALY COUNTY COUNCIL 5.47% WATERFORD COUNTY COUNCIL 4.35% SOUTH TIPPERARY COUNTY COUNCIL 3.47% SOUTH DUBLIN COUNTY COUNCIL 3.08% MAYO COUNTY COUNCIL 1.51% GALWAY COUNTY COUNCIL 1.44% DUBLIN CITY COUNCIL 0.86% CORK CITY COUNCIL 0.14% LOUTH COUNTY COUNCIL 0.07% CLARE COUNTY COUNCIL 0.03% WATERFORD CITY COUNCIL 0.00% Grand Total 10.74%

17. Local Authority Surveys – Details (Green columns indicate a boundary box / meter job. Amber indicates meter only job) B/Y Com S - Presumed B/Y Com S - Verified BB Found - BB may be useable BB Found - Install BB at new location BB Found - Install BB at same location BB Found - Location to be determined BB Private - Unsurveyable DC from CS - Presumed DC from CS - Verified Existing meter may be useable Group Scheme Supply No Property Non Dom Prop - Metered Non Dom Prop - Unmetered Nothing Found - Investigation Required Other Shared Service Presumed Location - Investigation Required Presumed Service Location - Install BB at indicated Location Presumed Service Location - Install BB at new Location Presumed Service Location - Location to be determined Private Supply SC Private - Unsurveyable Shared SC - Presumed Shared SC - Verified Stop Cock found - Install BB at new location Stop Cock found - Install BB at same location Stop Cock Found - Location to be determined Grand Total CARLOW COUNTY COUNCIL6429035121,29214122513,2146,174 CAVAN COUNTY COUNCIL1,03114115591162821,419 CLARE COUNTY COUNCIL21521112 CORK CITY COUNCIL46064 CORK COUNTY COUNCIL3,3612671439711433,879907,819 DUBLIN CITY COUNCIL2744311595911,356 FINGAL COUNTY COUNCIL1,86894935521,268110878514,991119,176 GALWAY COUNTY COUNCIL20952860221253473225715641 KERRY COUNTY COUNCIL2421,0921,42819214111026784353,88798732221,393513111112,607221,931 KILDARE COUNTY COUNCIL12681,12481,2122239393381142612706,11719,103 KILKENNY COUNTY COUNCIL7633244640365921097322,237 LAOIS COUNTY COUNCIL5241601,882861121299254,340 LEITRIM COUNTY COUNCIL13212335119457551 LIMERICK COUNTY COUNCIL1021584025,2345,797 LONGFORD COUNTY COUNCIL111141263042954527151113545916293888 LOUTH COUNTY COUNCIL161127 MAYO COUNTY COUNCIL77211286133115128536 MEATH COUNTY COUNCIL909371215110031293,857105,001 MONAGHAN COUNTY COUNCIL638602632806015117123588252,844 NORTH TIPPERARY COUNTY COUNCIL5151113,0891,057108431491452,81017,929 OFFALY COUNTY COUNCIL2793954576466982 SOUTH DUBLIN COUNTY COUNCIL8712276632,3932,588 SOUTH TIPPERARY COUNTY COUNCIL2521459338612142221,331 WATERFORD COUNTY COUNCIL185271136314337911,019 WESTMEATH COUNTY COUNCIL3,299282480381,28825,452 WEXFORD COUNTY COUNCIL4251,2596,55811724230251591841541,95635167118223254184222608,25620,286 WICKLOW COUNTY COUNCIL2642959351484347641,1143,045 Grand Total1,0172,42125,3851974221884549,9892171,54323015,3304711373173211621,562334661,58771,322136132,548

18. Local Authority Survey – Job Plan Irish Water Programme 18

19. 2.1m Connection Records Created in GIS and integrated from GIS to Maximo and to C&B – WPRN Irish Water Programme 19 58 attributes 121m values Address Info Spatial Info

20. Local Authority Survey – Creation of Work Package Irish Water Programme 20

21. Creation of Work Package – Using OSI data Irish Water Programme 21

22. Creation of Work Package – Adding Small Areas to Work Package Irish Water Programme 22

23. Creation of Work Package – Sending Work Package to Maximo Irish Water Programme 23

24. Creation of Work Package – Viewing Work packages in GIS Irish Water Programme 24

25. Irish Water Programme 25

26. IW Systems Landscape – End state Irish Water Programme 26 DSTs Operational Planning Asset Risk and Reliability Supply and Demand Forecast Leakage Analysis / Water Balance Deterioration Modelling Asset Condition and Performance Field Force Oracle CC&B Billing Credit & Collection s Complaint Management Call Centre IVR Oracle Fusion Middleware MDM Validation/ Estimation/ Editing Exception Managemen t Meter Reads Head-End Oracle EBS Customer Information Self-Serve Portal General Ledger Read Schedule Comms GIS Payroll HR SharePoint AutoCAD/ Bentley Syclo Work Manager Syclo Inventory Manager BI/ Analytics Click Schedule Dom. Procure to Pay Receivables P&AA InventoryMgmt Non Dom. Customers MS Project Information Management Tools IT Service Management Tools Application Development Tools Outage Management System Plant Control Systems Sampling System Production Planning Systems Engineering Analysis and Modelling Tools Sourcing & ContractMgmt Maximo Asset Management Workflow Management Capital Programmes Supply Chain Management SCADA

27. IW Systems Landscape – End state Irish Water Programme 27 DSTs Operational Planning Asset Risk and Reliability Supply and Demand Forecast Leakage Analysis / Water Balance Deterioration Modelling Asset Condition and Performance Field Force Oracle CC&B Billing Credit & Collection s Complaint Management Call Centre IVR Oracle Fusion Middleware MDM Validation/ Estimation/ Editing Exception Managemen t Meter Reads Head-End Oracle EBS Customer Information Self-Serve Portal General Ledger Read Schedule Comms GIS Payroll HR SharePoint AutoCAD/ Bentley Syclo Work Manager Syclo Inventory Manager BI/ Analytics Click Schedule Dom. Procure to Pay Receivables P&AA InventoryMgmt Non Dom. Customers MS Project Information Management Tools IT Service Management Tools Application Development Tools Outage Management System Plant Control Systems Sampling System Production Planning Systems Engineering Analysis and Modelling Tools Sourcing & ContractMgmt Maximo Asset Management Workflow Management Capital Programmes Supply Chain Management SCADA