1. COFFEE DEVELOPING OUR MOST VALUABLE ASSET: CREATING AND ENHANCING STUDENT LEADERSHIP IN OUR OFFICES Tiffani Hoot UTSA Admissions Counselor II Lydia Bueno Assistant Director for Communication The University of Texas at San Antonio

2. PRESENTATION OUTLINE »History of UTSA »Admissions Organizational Chart »Utilizing Students »Staff Responsibilities »Training »Leadership Skills & Opportunities »Accountability »Conclusion: What Does It Take to Develop Student Leaders?

3. UTSA’S 43 YEAR JOURNEY UTSA among top 100 universities in the world under 50 years old; 1 of only 9 schools in USA recognized by Times Higher Education »By focusing on academic excellence, faculty and student led research and extending our reach internationally, UTSA is making its way toward Tier One Status »Top Tier Campaign to raise $120M -99% of goal has been met as of Jan. 11 »9 Academic Colleges

4. UTSAStudent Affairs Office of Undergraduate Admissions Freshmen Recruitment & Welcome Center (Main Campus) Student Admissions Officers (8) Rising Roadrunners (65) Transfer Recruitment & Welcome Center (Downtown) Student Admissions Officers (2) Work Study (2) Communications Work Study (2) Telecounselors (5) Customer Service Student Workers (2) Processing Work Study (1) Recruitment Info Systems Work Study (1) UNDERGRADUATE ADMISSIONS ORGANIZATIONAL CHART

5. »Tour guides »Greeters »Phone Operators »Event Planners »Recruiters »Data Entry »Student Panels »Ambassadors »Others? HOW DOES YOUR DEPARTMENT UTILIZE STUDENT WORKERS?

6. STAFF RESPONSIBILITES »Create a welcoming environment -Strive to learn names -Open-door policy -Get management involved »Offer learning opportunities -Allow your students to make mistakes and find solutions. -Example: Learning how to address an envelope -Give opportunities to use talents and knowledge to develop skills »Celebrate successes in the office -Share with your entire team

7. TRAINING FOR ALL STUDENT EMPLOYEES »Host an extensive student training as soon as possible after the term begins -Icebreakers -Discuss the office structure -Development of each structure within their own teams. -Examples: Rising Roadrunners Leadership TeamsLeadership Teams -Explain the work funnel -Example: Admissions Funnel -Yearly event calendar -Professionalism in the workplace -Dress code -Use of university property -Day’s work, a day’s pay -Team Building

8. HOW WE LEARN FACES AND NAMES »Take photos of your student workers holding up their names during training -Display the photos somewhere in your office for all employees to see »Our office displays their team building activity alongside the photos

11. LEADERSHIP SKILLS & OPPORTUNITIES »Goals »Professional development within department -UTSA Student Affairs offers and encourages development opportunities for all student employees -True Colors -Networking opportunities -Student Affairs Holiday Luncheon - Awards Ceremony -Student Awards »Mentoring »Professional Relationship Development »Team Building

12. ACCOUNTABILITY »Meetings -Weekly or Monthly »Evaluations -Telecounselor EvaluationTelecounselor Evaluation »Hours of Service

13. Conclusion: What Does It Take To Develop Student Leaders? »Requires Office Support and Commitment -Money, Space, and Patience »Students Must Have Responsibilities »Strong Accountability »Develop Student Leadership Structure »Be Available -Student Development takes A LOT of time and commitment. »Video- The Office -Michael and the Intern