1. Communication & Health literacy – turning a spotlight on health services Sept 2013 – HCCC Webinar Dr Karen Luxford Director, Patient Based Care

2. “Over half of Australians have low health literacy levels”

4. Dr Rima Rudd, Harvard “My doctor instructs me to ‘take one tablet three times a day’: I wake up in the morning and take one tablet, as I am eating breakfast I take my second tablet. I brush my teeth and take my third tablet, all before 8am. I’m a good girl and I have done exactly what the doctor told me to do.”

5. How are you addressing health literacy barriers?

7. Mandatory for service accreditation from 2013

8. Acknowledgement Patient Based Care Team: Karen Luxford Alison Lee, Anne Axam, Sally Bates & Donna Lloyd karen.luxford@cec.health.nsw.gov.au