1. “Preparing People for Success: in School, in Work, in Life.”

3. It is the responsibility of Center/Site Welcome/Engagement staff to:  Provide a warm and welcoming environment.  An orientation to available services.  Assist with on-line registration on the SacWorks website.

4. “Know their skills, enhance their skills and get the best job possible with the skills they have.” Staff should assist each customer to:

5.  Staff should assist customers with:  Referrals to community services not provided at the SWCC or SWTC.  Encourage customers to become a SacWorks member to access SacWorks services.  Encourage customer to provide evidence of Right-to-Work documents. Right-to-Work

6. The Customer Flowchart shows the progression from the customer’s welcome into Sacramento Works through their employment or other outcome.Customer Flowchart

8.   Completion of SacWorks RegistrationSacWorks Registration  Registration Packet:  Code of Conduct Code of Conduct  Authorization for Release of Confidential Information Authorization for Release of Confidential Information  Grievance Procedure Grievance Procedure  EDD brochure EDD brochure  SacWorks Addendum SacWorks Addendum  Nondiscriminatory Practices and Equal Opportunity Procedures Nondiscriminatory Practices and Equal Opportunity Procedures First Visit

9.   SacWorks card  Informal Orientation & Customer Satisfaction Survey  Registrations into the CalJOBS system  Special Needs accommodation Special Needs accommodation  Background Wizard  Assessments First Visit cont….

10.  Jennifer Fischer E-mail: JEFische@delpaso.seta.netJEFische@delpaso.seta.net Contact Number: (916) 263-5400 Lorraine Canaday E-mail: LPCanada@delpaso.seta.netLPCanada@delpaso.seta.net Contact Number: (916) 263-6647 Disability Program Navigator Contacts:

12.  Customer Status Verification in SacWorks 1. Enrollments/Activities 2.Case Notes 3.Gold Standard Study Information

13.  Customer Status Verification in SacWorks 1. Enrollments/Activities 2.Case Notes 3.Gold Standard Study Information

14. A red message will indicate a customer’s group assignment in the Gold Standard Study. This message will be absent for non-participants. This customer has an open WIA App and current activities, so refer the customer back to the appropriate staff for continued services. This customer has an open WIA App and current activities, so refer the customer back to the appropriate staff for continued services. Check for Enrollments and Activities in SacWorks Review the list of activities; see if any are still active; notice the Begin and End dates.

15. Review the Case Notes in SacWorks The Gold Standard Study group assignment information also is shown in this section.

16. The Gold Standard Study was implemented under the direction of the Department of Labor (DOL) to evaluate the effectiveness of the Workforce Investment Act (WIA). The random assignment selection process began on February 1, 2012 and officially ended on April 5, 2013. The Post-Intake period of the study began on April 6, 2013 and will continue until July 5, 2014. During the intake period of the Gold Standard Study (2/1/2012-4/5/2013), each customer was randomly assigned into one of three groups: 1. Core Only 2. Core-and-Intensive 3. Full WIA For more detailed information about the Gold Standard Study, see the Guidance on the Gold Standard Study Post-Intake Period Directive #IS27-13 Gold Standard Study

17. Check the Profile section in SacWorks for Gold Standard Study information Review this section for a customer’s Gold Standard Study group assignment and study group expiration date. For those in the Core or Core- and-Intensive group, the expiration date indicates when a customer is free from restrictions and can receive any type of service. For those customers not in the study, this section is defaulted to ‘Not Applicable.’

18. WIA Intensive/Training Services Marty

20.  Initial Assessment/Intake Interview Guidelines Staff Assisted Services/Initial Assessment/Coaching Set “Alerts” to ensure notification of Soft Exit or Activity ending

21.   My Action Plan (MAP) My Action Plan (MAP) Coaching Appointment/Workshop It is the responsibility of the customer to maintain the MAP. The MAP is updated on a continual basis. Staff will encourage customers to identify their goals and outline the steps needed to accomplish their goals, including target dates for completion, and keep track of them using their MAP.

23.  Gold Standard Status:  Using effective questioning techniques staff will assist customer in determining what assignments and activities would be the most useful in developing and implementing their Individual Employment Plan (IEP). Identify personal or pre-employment barriers Assessments (CASAS, Quick guide, etc….) Research on skills development/enhancement products

24.  Enrolling into Intensive Services  If enrolling into intensive services: M.A.P.  Once the customer receives supportive services or training, the IEP template will be required.supportive services training

25.  Enrolling into Intensive Services cont.…  Customer will be assigned to a specific staff in SacWorks upon completion of enrollment into intensive services.  If a customer is being referred to services provided through another Sacramento Works Center, staff will complete the Sacramento Works SWTC Referral Form and give to customer.SWTC Referral Form

26.  Enrolling into Intensive Services cont.…  Case notes, progress notes, attendance records or scanned center/site activities must be entered every 30 days to document services provided.  For direct placement customers: Follow the eligibility guideline (Section C) Complete the M.A.P. Complete SacWorks Addendum Provide retention services

28.  Scholarships will be provided through the Sacramento Works Career Center Customers eligible for scholarships: Needs skills development and training. Interested in training and unable to obtain financial assistance from other sources. Determined eligible for applicable grant and Coach for services. Selected employment opportunities within the Sacramento Works Critical Occupational Clusters. Completed IEP. Refer customers seeking scholarship to the SWCC.

30.  Provided by training center staff to customers who: Work Preparedness & Functional Training  Need skill development and training  Selected employment opportunities within the Sacramento Works Critical Occupational Clusters

31. Training Center Staff Responsibilities  Recruit, assess, and enroll customers for training center activities.  Complete Individual Employment Plan (I.E.P.) with customer.  Insure required documents are completed accurately.  Set “alerts” in the SacWorks system.  Document customer status: attendance, payroll, evaluation, training, submit placement form.  Conduct follow-up up to four quarters.  Provide continued coaching and support to ensure customer’s goals are attained.  Encourage customer to contact the Center’s team if there are any issues with employment.

32. SWTC Liaison Responsibilities  Co-locate at SWTC.  Participate in new customer orientation, case review and center meetings.  Verify WIA eligibility: RTW, Gold Standard, enrollment into appropriate activity codes, and case assignments.  Collaborate on completion of IEP and ensure case notes are current.  Facilitate supportive service process.  Provide technical assistance on SETA/SacWorks directives and policies.  Quality control duties such as review case documentation, financial obligation, etc…

34.  “Hire first” program  Provides paid training to the trainee  Provides wage reimbursement to the employer On-the-Job Training/ Subsidized Employment (OJT/SE)  Targets critical occupational cluster positions  Refer to WIA Directive #IS4-08 for more information

35.   Assist customers to become accustomed to basic work requirements  Promotes the development of good work habits, soft skills, basic work skills, and job retention skills  Refer to WIA Directive #IS21-09 for more information Work Experience (WEX)

37.   All intensive and training services will be entered into SacWorks by creating WIA Participation and adding appropriate activity codes into SacWorks. SacWorks Events Calendar  The SacWorks Events Calendar/Events Scheduler will be used to schedule and enroll Center/Site customers into workshops.

39.   Customers who enter into unsubsidized employment following the completion of vocational training or OJT/SE will be exited through SacWorks by SETA Support Staff.  All other customers will be exited through a soft-exit process that is automatically initiated after 90 days have lapsed without a service being entered or extended in the SacWorks System. Exiting a Customer  All contacts with customers, whether successful or not must be documented in the customers Case Notes.

40.   Career Centers, Training Centers and OJT/SE Providers are evaluated on the number of customers who enter subsidized employment. Exiting a Customer cont.….  The timely submission of Placement Forms plays a critical role in the overall performance. Obligation Form.Placement Forms Obligation Form.