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Warranty Dealer Entitlement Review

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Presentation on theme: "Warranty Dealer Entitlement Review"— Presentation transcript:

1 Warranty Dealer Entitlement Review

2 Login using credentials your WSA provides
Login using credentials your WSA provides

3 LOG IN

4 NEW USER INFORMATION address for “Forget Password”

5 NEW USER INFORMATION cont’d
Enter your own unique password

6 Or Click on Entitlement
MAIN MENU Cursor Over Shortcuts Click on Entitlement Or Click on Entitlement Link

7 ENTITLEMENT Serial Inquiry
Enter a Serial Number Click Search

8 ENTITLEMENT Unit Information
Owner name and Install date display if the unit has been registered The Policy that displays is based on install date Registered on time flag and eligible for Enhanced is based on the Registration

9 Warranty coverage starts based on the Install date of the unit
ENTITLEMENT Policy Details Warranty coverage starts based on the Install date of the unit Application Type (Residential, Commercial, Other Residential) may have varying policy coverage Equipment owner distinguishes coverage differences between the Original owner or the Subsequent Owner

10 ENTITLEMENT Non Registered Unit
Non Registered units do not display owner information Policy that displays is based on ICP ship date plus 90 days

11 ENTITLEMENT Non Registered Unit
Application Type for a non registered unit defaults to the most frequent Application Type (if the unit is considered Residential then it is defaulted to Residential. If the unit is considered Commercial, then it is defaulted to Commercial. You may need to call in for non-standard applications Warranty Length displayed is based on the policy in effect as of the ICP ship date plus 90 days

12 ENTITLEMENT Supplying an install date
If you want to supply an install date on a non registered unit to determine coverage Click Search

13 Policy that displays is based on the purchase date you entered
ENTITLEMENT Supplying an install date Policy that displays is based on the purchase date you entered

14 ENTITLEMENT Supplying an install date
Warranty Length is based on the policy in effect as of the purchase date you entered

15 ENTITLEMENT HELP Contracts
If the serial you enter in Entitlement is associated with a HELP contract then the contract information will be displayed at the bottom of the Entitlement screen

16 HELP! ServiceBench Online Help at www.servicebench.com
ServiceBench New User Training ICP Dealer GO Sites ServiceBench Live Chat and ServiceBench Support Line SBENCH ( )


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