1. MEZZANINE 55 WENTWORTH AVENUE KINGSTON | PO BOX 5249 KINGSTON ACT 2604 P +61 2 6282 8852 F +61 2 6282 8832 www.thinkplace.com.au Charting a course: Understanding change and it's impact

2. ThinkPlace is a strategic design consultancy that specialises in transforming complex systems that deliver public value, to be more efficient and work better for people and society.

3. Managing the change of ‘who’? ?

4. Understanding people

5. IndieSamJoe

6. NO, AND “I will lose”

7. Sam YES, BUT “I will wait & see”

8. Indie YES, AND “I will grow”

10. and A Thriving, Successful Solution Failed Solution Building from core Values Honoring traditions Continuity Leverage past and present wisdom People feel honored for their experience ChangeStability Stagnation Loss of energy Missed opportunities Get left behind Change agents are denigrated Adapt to changing world New energy and direction Creativity Leverage new wisdom People feel honored for their creativity Lose continuity Lose core values Foolish risk People feel lost Traditionalists are denigrated Source: Russ Gaskin, Co-Creative

11. A Thriving, Successful Solution Failed Solution Change Stagnation Loss of energy Missed opportunities Get left behind Change agents are denigrated Adapt to changing world New energy and direction Creativity Leverage new wisdom People feel honored for their creativity People who love change are also repulsed by the downsides of stability. This is the direction of their energy. Source: Russ Gaskin, Co-Creative

12. A Thriving, Successful Solution Failed Solution Building from core Values Honoring traditions Continuity Leverage past and present wisdom People feel honored for their experience Stability Lose continuity Lose core values Foolish risk People feel lost Traditionalists are denigrated People who love predictability are are also repulsed by the downsides of change. This is the direction of their energy. Source: Russ Gaskin, Co-Creative

13. The change journey

17. Comfortable Needs convincing and meaning Seeking inclusion Status quo is OK Joe Accidental Campers NO, AND “I will lose” Sam Stay at Homers YES, BUT “Wait & See” Indie Constant Adventurers YES, AND “I will grow” Energized by change Needs new challenges Embrace movement Status quo is boring Value stability Needs predictability Actively resist Status quo is heaven

19. People do not resist change – people change all the time. What people resist is having others impose change on them. Margaret Wheatley

20. Their reality of “working at the desk” Derechos Reservados, Design Strategy Research de México Our idea of “working at the desk” Point of View

21. Dangerously obvious idea Design with the people affected by the change

22. The future is not some place we are going to but one we are creating. The paths to it are not found but made. Humans can work to build a future only if they can first imagine it. One who does not live in the future today will live in the past tomorrow. Peter Ellyard

23. Change = new perspectives + transformational ideas + flawless execution …….that delivers value (Innovation Leadership summit, Lake Como) Are you designing the change experience?

24. IndieSamJoe How are you working with your Joes, Sams and Indies ?

25. Impose at your peril Imagine and co-design a future together Channel their energies into the change Communicate the new – with each type in mind Chart a course through the valley of change Remember - The paths to it (future) are not found but made. Managing the Change (s)

26. MEZZANINE 55 WENTWORTH AVENUE KINGSTON | PO BOX 5249 KINGSTON ACT 2604 P +61 2 6282 8852 F +61 2 6282 8832 www.thinkplace.com.au LEVEL 13 EQUINOX HOUSE 111 THE TERRACE WELLINGTON P +64 021 689 848 jim.scully@thinkplace.co.nzjim.scully@thinkplace.co.nz P +64 022 043 0821 leslie.tergas@thinkplace.co.nzleslie.tergas@thinkplace.co.nz www.thinkplace.co.nz