Broad Services “ Broad Services to the Citizens ”
Introduction What are Broad Services? “Digital services that are used by a wide circle of users in the community and that are considered important by them”, Swedish ICT-Commission Wide range of users Designed from a user perspective Combination and integration of services Suitable for broadband networks
Introduction Goals of the project Examine feasibility of Broad Services in Vällingby Look into the necessity for Broad Services Look for difficulties on the way
Introduction Team Broad Services Peter Svensson Daniel Rådström Sjur Bakka Diego Urdiales María José Parajón
Results Reactions, views and visions Meetings with different actors Market scan in Vällingby Centrum » Mainly positive » Room for improvements » Visions - key issue
Results Application for license to start commercial traffic The Swedish Agency for Public Management (Statskontoret) Pilot project May 2003
Results Application for license to start commercial traffic Current situation Heavy workload Many incorrect applications Long turnaround time (~2 months) Purpose facilitate the application process user-oriented faster
Results Application for license to start commercial traffic SHS SNRA NSTB SPRO NSPB Reception Enter the application in the diary "general" The handling of the application Interpreting & Scanning eID "Form web"
Results Benefits to the user –user friendliness –reduced workload –shorter turnaround time (~2 days) Benefits to the administration –less incorrect applications –increased efficiency –reduced workload Application for license to start commercial traffic
Conclusions Features of Broad services Openness Scalability Loose coupling Universality Platform independence
Conclusions Difficulties and possible solutions Difficulties related to people –Awareness of the concept –Awareness of technical possibilities –Lack of visions –Scepticism of local service providers
Conclusions Difficulties and possible solutions Sharing information –Security –Standardising information –Legislation
Conclusions Difficulties and possible solutions Creating traditions –The need for cooperation –Creating methodology User pull and service push What services are needed?
Conclusions Are Broad Services necessary? Necessity from a user’s perspective –Measured by user rate –Importance of awareness –The role of habits Necessity from a provider’s perspective –Rationalising by automation –Reduced costs –Enhanced user-orientation
Conclusions Are Broad Services feasible? Broad Services exist Broad Services in Vällingby? –The need for involvement –The technical conditions exist