2. Broad Services “ Broad Services to the Citizens ”

3. Introduction What are Broad Services? “Digital services that are used by a wide circle of users in the community and that are considered important by them”, Swedish ICT-Commission Wide range of users Designed from a user perspective Combination and integration of services Suitable for broadband networks

4. Introduction Goals of the project Examine feasibility of Broad Services in Vällingby Look into the necessity for Broad Services Look for difficulties on the way

5. Introduction Team Broad Services Peter Svensson Daniel Rådström Sjur Bakka Diego Urdiales María José Parajón

6. Results Reactions, views and visions Meetings with different actors Market scan in Vällingby Centrum » Mainly positive » Room for improvements » Visions - key issue

7. Results Application for license to start commercial traffic The Swedish Agency for Public Management (Statskontoret) Pilot project May 2003

8. Results Application for license to start commercial traffic Current situation Heavy workload Many incorrect applications Long turnaround time (~2 months) Purpose facilitate the application process user-oriented faster

9. Results Application for license to start commercial traffic SHS SNRA NSTB SPRO NSPB Reception Enter the application in the diary "general" The handling of the application Interpreting & Scanning eID "Form web"

10. Results Benefits to the user –user friendliness –reduced workload –shorter turnaround time (~2 days) Benefits to the administration –less incorrect applications –increased efficiency –reduced workload Application for license to start commercial traffic

11. Conclusions Features of Broad services Openness Scalability Loose coupling Universality Platform independence

12. Conclusions Difficulties and possible solutions Difficulties related to people –Awareness of the concept –Awareness of technical possibilities –Lack of visions –Scepticism of local service providers

13. Conclusions Difficulties and possible solutions Sharing information –Security –Standardising information –Legislation

14. Conclusions Difficulties and possible solutions Creating traditions –The need for cooperation –Creating methodology User pull and service push What services are needed?

15. Conclusions Are Broad Services necessary? Necessity from a user’s perspective –Measured by user rate –Importance of awareness –The role of habits Necessity from a provider’s perspective –Rationalising by automation –Reduced costs –Enhanced user-orientation

16. Conclusions Are Broad Services feasible? Broad Services exist Broad Services in Vällingby? –The need for involvement –The technical conditions exist

17. The Future The future of broad services

18. The Future Technologists Know technology Skilled technology users Not very good examples of users Bad at creating user-oriented services!

19. The Future Service providers Know what their customers want? Are good examples of users Know little about possibilities in technology

20. The Future Visionary workshop

21. The Future Visionary workshop Technologists present new technology Providers suggest new services Together they discuss and create visions

22. The Future Visions of our own... Enhanced Parental Services –Reduced bureaucracy for expecting mothers –Simplified application process to get parental allowance

23. The Future Google: Over 3 billion pages Complicated and time-consuming How do you find what you want? What is true and false? Visions of our own...

24. The Future

25. Search Results

26. The Future Features of Broad services Openness Scalability Loose coupling Universality Platform independence

27. Video Video Please!

28. Summary Broad Services: the user at the centre Feasible and suitable for Vällingby But difficulties have to be overcome Visions for Broad Services for Vällingby and the world

29. Questions

31. Broad Services “ Broad Services to the Citizens ”