Your Best Attitude Traits Patience Integrity Tact Courage Fairness Discipline Decisiveness Willingness to accept responsibility Willingness to take risks Ability to take pressure Determination Consistency Positive Attitude
Attitude is communicated to others in three ways: 7% by words 38% by tone of voice 55% in non-verbal mannerisms Attitude is communicated to others in three ways: 7% by words 38% by tone of voice 55% in non-verbal mannerisms
When we are not controlling our thoughts, they are controlling us.
A good attitude comes from conscious effort, not by chance.
Learn stress management techniques and practice them.
Live in the “now”
Someone nice will always answer
Fake it ‘til you make it
Lead by example
Take the attitude of the believer, not the doubter.
Take time each day to think of 3 things that happened at work that were positive.
Commit to change
Make a conscious choice and say, “I choose to feel better than this.”
What ONE thing in your agency would you like to change?
What steps have YOU taken to improve the quality of your work environment during the past Year? Month? Week?
Be sure to acknowledge positive changes … even the small ones.
Teach others the art of WIN / WIN
Dump the drama
Challenge the complainer to be part of the Solution.
Turn the tables… Let your positivity rub off on others.
It always starts with YOU.
Pay it Forward
Let the first thing you say brighten someone’s day.
Decide to MAKE A DIFFERENCE
The smallest good deed is greater than the grandest intention.
Act as if it all depends on you…
…in many ways it does.
“Each problem has hidden in it an opportunity so powerful that it literally dwarfs the problem. The greatest success stories were created by people who recognized a problem and turned it into an opportunity.” Joseph Sugarman
Thank You for Attending! Jill Hough, Ph.D. Small Urban & Rural Transit Center Upper Great Plains Transportation Institute North Dakota State University (701)