1. Capacity Building of Non-governmental Organisations (NGOs) Through In Service Training – Sharing the Malaysian Experience By Mr. Halim bin Ibrahim President of National Council of Welfare and Social Development Malaysia (NCWSDM)

3. MALAYSIA Population:26.7 million Demographic distribution 32.6%-0 years – 14 years 63.1%-15 years – 64 years 4.3%-65 years and above

5. The National Council of Welfare and Social Development Malaysia (NCWSDM) MAJLIS KEBAJIKAN & PEMBANGUNAN MASYARAKAT KEBANGSAAN MALAYSIA (MAKPEM)

6. ICSW NCSWDM 45 Affiliates 350 supporting affiliates (State and district level) 500,000 members

7. National Council of Welfare and Social Development Malaysia (NCWSDM) – TARGET GROUPS No.TARGET GROUPS OF ORGANISATIONS No.Client Served 1.People with Disabilities1066,175 2.Children774,380 3.Women8514 4.Older People16824 5.Wayward-Youth12467 Total21912,369

8. Objectives of the Council: 1)Co-ordinate welfare organizations. 2)Supplement and complement government efforts. 3)Assist/improve member organization (Through training and capacity development)

9. COUNCIL’S INVOLVEMENT 1.Recommending social policy development. 2.Promulgation of the Disability Act 2007 3.Appointment of a disabled Senator in Parliament in 2007

10. Capacity Building of NGOs Through In Service Training - To increase skills, more activity and continued vitality of voluntary organizations and voluntary workers, and NGOs.

11. SYLLABUS AND RECOMMENDED SUBJECTS Topical and Subject Recommendations of Technical Committee in July 1999 1) Basic Course in Helping Process. 2) Growth and Development and care of Children. 3) Care and Guidance of Disabled Children. 4) Child Care. 5)Care of the Elderly. The objectives of these Courses are to provide knowledge and skills in dealing with children, disabled people and the older persons.

12. Analysis/Impact On Study Two hundred questionnaires were sent to all the respondents who participated in 7 Courses from 7 February to 10 November, 2000. Impact on the training based on the study on ‘Care and Guidance of Disabled Children’. (i)Increased in knowledge gained during the Course. (ii)Increased in Skills required to deal effectively with disabled children.

13. Analysis Impact on Study RESULT OF FINDINGS 1.98 respondents or 79.0% knowledge increased between 40 – 60%. 2.90 respondents or 72.6% skills in dealing with the disabled children improved by between 40 - 60%.

14. Analysis Impact on Study Other findings from the study were recorded as below:- (i)Differences in the understanding and feeling after attending the Course  Understand better the behaviour of client  More tolerant when communicating with parents of disabled person  More knowledgeable and more confident  Having knowledge to manage disabled children

15. Analysis Impact on Study (ii)Changes that have been implemented at the work place after attending the Course  Construct own teaching equipment  Making teaching equipment from waste materials  Visit more often to the family  Carry out activities based on individual need  Provide more daily activities  More creative  Interact more with client family  More exposure to general public

16. ADDITIONAL COURSES

17. No.Name of CourseNumber of Course Number of Participants 1. Basic Course in Helping Process. 32 923 2.Advance Course in Helping Process.5 109 3. Basic Social Work. 5 111 4. Care of the Elderly. 25 724 5 Growth and Development and Care of Children. 22 675 6. Child Care. 371,088 7.Care and Guidance of Disabled Children.29 914 8.Care and Education for the Mentally Retarded.6 223 9.Basic Management of Special Child.5 169 10.Early Intervention of Disabled Child.5 179 11.Management and Leadership.14 370 12.Administration and Finance.14 318 13.Basic Information Technology.5 123 14.Strategic Planning.11 225 TOTAL :2156,151

18. Collaboration with Open University Malaysia (OUM) leading to certificate for care givers requires additional teaching of six modules. i) Holistic Human Development. ii) Interpersonal Communication. iii) Stress Management. iv) Security Management. v) Managing Change. vi) The Changing Face of Community Organisations.

19. The Council would like to ensure a professional standard of services are given to the client, and in this regard the In Service Training of the Council is very relevant and needed by the NGO’s. To establish international subcentres throughout the world for training of the social workers.