1. Lloyd’s Register: Explaining our Group StrategyWorld Quality Day 2011 Leadership Traits of Quality Managers – A bold approach Estelle Clark – Group Business Assurance Director, Lloyd’s Register

2. World Quality Day 2011 A quibble of quality managers – maintaining the status quo? Dare to be take responsibility Ben Dare to be different Tero Dare to trust Alexis Dare to dare Nelson Or A boldness of quality managers – creating a path to the future?

3. World Quality Day 2011 Shine "Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. It is our light, not our darkness that most frightens us.' We ask ourselves, who am I to be brilliant, gorgeous, talented, fabulous? Actually, who are you not to be? You are a child of God. Your playing small does not serve the world. There's nothing enlightened about shrinking so that other people won't feel insecure around you. We are all meant to shine, as children do. We were born to make manifest the glory of God that is within us. It's not just in some of us; it's in everyone. And as we let our own light shine, we unconsciously give other people permission to do the same. As we're liberated from our own fear, our presence automatically liberates others." A Return to Love: Reflections on the Principles of "A Course in Miracles", Marianne Richardson, Harper Collins, 1992.

4. World Quality Day 2011 What does this mean for you? Dare to take responsibility – you’re integrity is everything Date to be different – you’re not here as a link to the past Dare to trust – treat everyone as an ‘A class’ student Date to dare – if you don’t, who will?

5. World Quality Day 2011 Questions ? Estelle Clark E-mail: estelle.clark@lr.org Mobile: +44 7824 461010estelle.clark@lr.org