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Performance Improvement Processes

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Presentation on theme: "Performance Improvement Processes"— Presentation transcript:

1 Performance Improvement Processes
Survey of Tools and Approaches Heidi Deutsch, MA, MSDM MAPP Program Manager

2 Overview Defining Terms APEXPH MAPP Performance Standards PACE EH
PATCH Performance Measurement

3 Terms Performance Standards Performance Measurement
Vs. Community Health Assessment Performance Monitoring Performance Management

4 Terms Performance Standards: Generally accepted, objective standard of measurement against which an organization’s level of performance can be compared. Performance Measures: Analyzes the success by comparing data on what actually happened to what was planned or intended. Community Health Assessment: type of performance measure.

5 Terms Performance Monitoring: Quantifying progress over time.
Performance Management or Performance Improvement: The process of using standards, measures, monitoring progress, towards performance improvement.

6 APEXPH - Overview Part 1 – Organizational Capacity Assessment
Part 2 – The Community Process Part 3 – Completing the Cycle

7 APEXPH - Benefits Assess organization and management of LHD
Provide framework for working with community Link internal assessment with community’s priority areas Establish the leadership role of the LHD

8 APEXPH – Limitations LHD focused Measures may be out of date
Part 3 not well developed Did not provide adequate attention to EH Part 3

9 MAPP - Origins APEXPH MAPP Build LHD leadership
Build LHD leadership, AND promote community responsibility for Public Health Assess LHD capacity for delivering public health services Assess capacity of entire local public health system Operational planning Strategic planning Focus on health status Focus on health status, community perceptions, forces of change, and system capacities Develop plans to address needs Strategically match needs, resources, ideas, and actions

10 MAPP - Overview

11 The MAPP Assessments

12 Local Public Health System
Home Health Police Community Centers Churches MCOs EMS LHD Laboratory Facilities Parks Schools Doctors Elected Officials Nursing Homes Philanthropist Hospitals Mass Transit Environmental Health Civic Groups Urban Planners Fire Economic Development Tribal Health Employers Drug Treatment Corrections Mental Health

13 MAPP - Challenges Time Investment System Approach

14 MAPP - Benefits Increases visibility of public health.
Creates advocates for public health. Anticipates and manages change. Creates a stronger public health infrastructure. Builds stronger partnerships. Builds public health leadership.

15 NPHPS/LPHSA - Overview
3 instruments - local, state and governance Measures the capacity of the local public health system to conduct essential public health services

16 Four Concepts Applied in NPHPS
1. Based on the ten Essential Public Health Services 2. Focus on the overall public health system 3. Describe an optimal level of performance 4. Support a process of quality improvement

17 NPHPS/LPHSA The Instrument
Essential Service Indicator Model Standard Measures

18 NPHPS/LPHSA - Limitations
Time Systems focused Not a complete performance improvement tool

19 NPHPS/LPHSA - Benefits
Improves organizational and community communication Brings partners to same table Promotes cohesion and collaborative Provides a systems view of public health services delivery Provides a benchmark for improvements

20 Protocol for Assessing Community Excellence in Environmental Health
PACE EH - Overview Protocol for Assessing Community Excellence in Environmental Health A tool offering local health officials guidance in conducting a community-based environmental health assessment and creating an accurate profile of a community’s environmental health status

21 Key Objectives of PACE EH
Evaluate Environmental Health Conditions Target Populations at Risk Set Priorities Support Health Equity and Social Justice

22 PACE EH - Outcomes Constituency-building Assessment function
Match resources to needs Power-sharing with the community Focus on local situations and solutions Ground-up policy development process Database development

23 PACE EH - Limitations EH focused Time/investment
Know your limitations EH focused Time/investment Does not use the 10 EPHS framework

24 PACE EH - Benefits Improved environmental health
New and improved leadership role in community regarding EH issues Fosters new professional partnerships Fosters confidence to take on other large initiatives New relationship between LHD and community, from “clients” to “partners” Fosters local EH database development community members increased sense of ownership for the EH of their community

25 PATCH Planned Approach to Community Health
Community planning model to assess and improve the health and quality of life in their communities.

26 PATCH – How It Compares Similarities: Differences:
Community-based Data driven Looks to increase community capacity Differences: Focus on health promotion and traditional health Not systems based Uses a typical health assessment approach Not based on 10 EPHS

27 Performance Measurement
Is progress being made toward desired goals? Are appropriate activities being undertaken to promote achieving those goals?

28 Performance Measurement
What are our priority issues? What are the existing reporting requirements? What measures do other local agencies have to report on?

29 What to Measure Capacities Processes Outcomes

30 Design Criteria for Performance Measurement
Public contact information? Community/ stakeholder involvement process? Governance process? Policies/ protocols/ procedures for services? Program Plan/ goals/ objectives/ evaluation? Key indicators of performance, tracking, & reporting? Workforce development/ credentials/ training? Quality improvement plan?

31 Tools for Performance Measurement
Sterling Criteria for Organizational Performance Excellence Public Health Infrastructure Resource Center (PHIRC) Virginia Excels click on “agency performance information”.

32 Performance Measurement Pitfalls
Too many measures Measurement time frames too long (the population-based health outcome measure) Measure process rather than outcome (“plan to plan”) Applied in silos rather than systems Marginal approach, not related to core business

33 Performance Measurement Limitations
Need long-term vision, objectives, and indicators of performance in order to provide appropriate direction for agency plans and measures.

34 Key Differences APEXPH / PATCH MAPP/ PACE-EH NPHPS PM x System
Strategic Planning PI/QI tool 1/2 Traditional Measures for LHD

35 Key Differences Cont. APEXPH: Internal LHD and Community Health Assessments PACE EH: Environmental health improvement process with a broad definition of environmental health MAPP: A community health improvement process with a broad definition of public health NPHSP: A performance measurement tool for the local public health system Performance Measures: Internal LHD performance linked with health outcomes.

36 Resources APEXPH, MAPP, NPHPSP PACE EH Performance Measurement , click on “Performance Management”

37 Importance of Planning
Questions: MAPP/NPHPSP Heidi Deutsch x252 PACE EH Jonathan Schwartz x250 Performance Management Stacey Baker Importance of Planning

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