1. Affiliate and Partnership Department Technical Issues and Problems WWW.TRADEKEY.COM

2. Affiliate and Partnership Department WWW.TRADEKEY.COM Inside  I am unable to login  Need to change my contact information  What is re-post Sell Offer option  Forgot password  What is Search Engine Optimization?  Less Inquiries Technical Issues and Problems | 01

3. Affiliate and Partnership Department WWW.TRADEKEY.COM Technical Issues and Problems | 02 If You are unable to login with your User Id and Password, you have not yet activated your account at TradeKey.com. When you register at TradeKey, you have to activate your account by clicking on a link which is sent to you in your email. Once you click on that link, your account gets activated. This is just a one time activity to verify the authenticity and help us prevent fraud and spam. The activation email might have reached your Junk Mail folder instead of the Inbox. Please check again and confirm. I am unable to login

4. Affiliate and Partnership Department WWW.TRADEKEY.COM  TradeKey does not encourage changing of profile information, especially of our premium members. This action is a part of TradeKey.com policy and is essentially required to ensure that no hacking and fraudulent activity occurs.  Free members can change their profile from “Members Area” menu. Premium members should have to request to TradeKey.com Customer care department to change information in member’s profile.  The changes can only be made in exchange of your TrustPoints. 10 TrustPoints will be deducted from your profile.(in case of Premium members) Technical Issues and Problems | 03 Need to change my contact information

5. Affiliate and Partnership Department WWW.TRADEKEY.COM  TradeKey does not encourage changing of profile information, especially of our premium members. This action is a part of TradeKey.com policy and is essentially required to ensure that no hacking and fraudulent activity occurs.  Free members can change their profile from “Members Area” menu. Premium members should have to request to TradeKey.com Customer care department to change information in member’s profile.  The changes can only be made in exchange of your TrustPoints. 10 TrustPoints will be deducted from your profile.(in case of Premium members) Technical Issues and Problems | 03 Need to change my contact information

6. Affiliate and Partnership Department WWW.TRADEKEY.COM The auto re-post offer is available for Premium members only. This feature helps you to automatically re-post your offers after the expiry date. In this way, your offers never expire and you don’t need to manually re-post them. Technical Issues and Problems | 04 What is re-post Sell Offer option Forgot password In order to retrieve the lost/forgotten username and/or password, please go to TradeKey.com Sign-In page and type: http://www.tradekey.com/index.php?action=login_signin Then click on "Forgot your password?”.There, provide the email address with which you have registered at TradeKey.com. The login details (i.e username and password) are sent to your email address. You can then check your email to find your login details.

7. Affiliate and Partnership Department WWW.TRADEKEY.COM Once your account is upgraded to Premium membership, our search engine and internet marketing experts enhance and optimize your product catalog/ offers from the search engine point of view to gain more exposure on major search engines. This process takes sometime for your products/offers to get listed in the search engines. You are requested to wait for a while to feel the effect. Also, make sure to utilize the maximum quota of your products/offers. Technical Issues and Problems | 05 Why I get less inquiries? What is SEO? Search Engine Optimization is a science wherein your products/offers are optimized from the search engine point of view to gain more exposure on the internet. This process is done by our search engine and internet marketing experts. This optimization would help your products/offers to get more exposure on the internet and thereby get more business leads.

8. Affiliate and Partnership Department WWW.TRADEKEY.COM Affiliate & Partnership Department Affiliate and Partnership Department TradeKey (PVT) Ltd. Asia:Suit 1001-1002, 10 th Floor, Park Avenue building, Shahra-e-Faisal, Karachi, Pakistan Tel: +92-21-111-111-539 Fax: +92-21-438-3196 Middle East: 3 rd Floor, Almas Center, King Fahad Road, P.O.Box 69088, Riyadh 11547, Saudi Arabia Tel: +966-1-201-0000 Fax: +966-1-207-3003 Email: partner@tradekey.com or reseller@tradekey.compartner@tradekey.comreseller@tradekey.com Technical Issues and Problems | 06