1. KAUSAR AHMAD HTTP://STAFF.IIU.EDU.MY/AKAUSAR PHM1143 Introduction to Pharmacy Practice 1 Communication

2. Time spent on Communication (adapted from Bittel) PHM1143 Introduction to Pharmacy Practice 2

3. Intention PHM1143 Introduction to Pharmacy Practice 3 Words from the mouth reach the ears Words from the heart reach the heart

4. COMMUNICATION 4

5. INTENTION 5

6. TYPES 6

7. TOOLS 7

8. SKILL See also: receiver. skill includes understanding the nature of receiverreceiver 8

9. ABILITY a person who may think that he does not have the ability to use strong words, may do so when the situation calls for it. 9

10. RECEIVER 10

11. VENUE 11

12. EFFECTIVENESS See also: venuevenue 12

13. ADAB 13

14. Conclusion PHM1143 Introduction to Pharmacy Practice 14 ?