Presentation on theme: "Best Practices Marty MacKay Douglas Kahler. Communication is Key! Bring us in at the very beginning, even if you don’t have much information. Share all."— Presentation transcript:
Communication is Key! Bring us in at the very beginning, even if you don’t have much information. Share all you can with us about the client.
Communication is Key! Let us help you sell the destination; always include us in the planning for the sites.
Communication is Key! Especially internationally as we can advise on Congress dates that might affect availability, etc. Use us to help educate on cultural differences when planning.
Communication is Key! Introduce us to the program leads (TD) sooner, that way they can be comfortable with all the plans before they get on site. Let us be part of all the logistical planning; use our expertise.
Collaboration at the outset is even more vital to ensure relevance the first time! Collaborate Early and Often!
Counsel your customer on Action vs. Progress. Collaborate Early and Often!
Schedule a joint conference call with DMC & customer. Share your customer’s previous experiences / likes / dislikes. Ask direct questions and share the answers on budget / priorities /expectations. Collaborate Early and Often!
Avoid proposing elements requiring extensive research and customization. Ask us what’s hot! Collaborate Early and Often!