2QUALITY POLICY STATEMENT Freight World is a dynamic and professionally managed global logistics and customs clearing company. Our strength lies in our expertise built over many years of experience.OUR PROMISE TO CLIENTS IS:From anywhere to anywhere we deliver the goods;We only deal with the best, capable, competent and carefully selected agents who are renowned leaders in global logistics to ensure success on the selected routes;We offer intermodal freight logistics to and from any point worldwide, with a distinctive competence in servicing traffic to and from Southern Africa in particular Durban-Johannesburg-Harare route, the Americas, United Kingdom including the north west European continent and the far East;We will provide and continually seek to improve effectiveness of a high quality service to our clients through the provision of a proficient and personal shipping forwarding, customs clearing and warehousing service from source to desired destination;We will delight our clients by meeting their needs and exceeding their expectations and abide by government, quasi government and international bodies requirements;In everything we do, we are cognizant of our corporate and social responsibility towards the community in which we operate.
3VISION To be the renowned and most preferred Freight Logistics Company that provides efficient, effective and best possible freight logistics solutions. MISSION At Freight World, we are in the freight logistics business and are here to provide total quality logistics services and solutions to our clients locally and internationally. VALUES 1. PROFESSIONALISM: In everything we do, we applythe highest possible standards of workmanship andethics. 2. CUSTOMER CARE: We are responsive to ourclients’ needs and expectations. 3. TEAM WORK: We encourage team effort and akinto any living organism, every member of staff isequally important to the growth and sustenance ofthe company. 4. INTEGRITY: We honestly and truly abide by all rulesand regulations of authorities whom we deal with. 5. INDIVIDUAL RESPECT: We cherish divergent viewsin individuals who form our team.
4GoalsTo be the market leader in freight logistics locally and regionallyTo double our business every 5 yearsTo reward our employees fairlyTo ensure a reasonable return for our shareholders
5KEY SUCCESS FACTORS EXPERIENCE STAFF LOYALTY QUALITY MANAGEMENT We boast of more than 150 years combined senior management experience in forwarding and shipping.STAFF LOYALTYWe are a team that exists like a family. For this reason we boast of unparalleled loyalty from all our members of staff. This ensures we build personalized business relationships with our customers and other stakeholdersQUALITY MANAGEMENTBecause we operate across frontiers, our management systems are international in character hence we are certified to the internationally acclaimed ISO 9001 Quality Management System.TECHNOLOGYInternationally, through agency agreements, we are linked to a highly efficient international network by satellite link system, which offers electronic data interchange and cargo track and monitoring facility.In Zimbabwe, all our offices are fully computerized.We are among the pioneers to fully implement the ZIMRA DTI system which ensures higher efficiency in customs clearing and are positioned to implement any new systems required by ZIMRA and clients.
6CUSTOMS CLEARING RATES The price element of our service is carefully designed to afford our clients the lowest cost possible whilst ensuring a reasonable return on our investment. Our rates are tailor-made for individual suitability.FORWARDING RATESDue to the unpredictable nature of forwarding, rates obtained from shipping lines, road haulers, rail authorities and airlines, it is difficult to quote rates with accurate precision, hence our predilection to submit quotations against specific enquiries in an effort to minimize variances.CUSTOMS CLEARING RATESAs an agent, we have direct control and influence of customs clearance charges, hence our offer of the preferential tariff, which could be further negotiated as volumes increase significantly.
7FREIGHT WORLD’S OPERATING OFFICES Harare (Head Office and Branch Office) Harare Airport OfficeFreight World (Private) Limited Airport Road100 Kelvin Road South Telephone:Graniteside Contact :- ShingiBox UA 272, Union Avenue –Telephone: / / /9Fax:Contacts :- Felix Nyaruwanga, Gibson Mazhangara–Bulawayo Office/ Plumtree Forbes Border – MutareNo. 4 Cromlen Court Telephone: /Cnr. 13th Ave/ J. Tongogara P.O. Box 2905Telephone: / Contact –Malvern MukavariFax: –Contact: Mr Marange / Mr Moyo/ /–Beitbridge Office Global – World WideStand No Hagelthorn Road Freight Networks Group (FNC)Telephone: / Details of each country availableFax: upon specific requestContact – Calton Mukandi–Nyamapanda Border Post Office DurbanTelephone – / Suite 2A 1st floor UpminsterEssex Gardens, Nelson RoadContact – Charles Chitombo WestvilleDurbanChirundu Border Office South AfricaTelephone: / Direct line:General Office:Contact – Forget Vumba Fax line:Messina Office mobile:FW Clearing (Pvt) LtdOffice No. 1 Protected Truck ParkMessinaTelephone:Fax:Johannesburg (South Africa) Gweru OfficeFW Clearing (Pvt) Ltd No. 62 8th street86 Wolhuter Street Droste Park Ext 1 GweruJeppestownGauteng, South Africa Telephone: (054)Telephone: Mobile:Fax:
8MANAGEMENT PROFILE BEN MUKANDI (EXECUTIVE CHAIRMAN) Founder member and Chief Executive Officer.Vastly experienced, started shipping career in 1976 with Manica Zimbabwe.Moved to Casalee Cargo in 1984 as Airfreight Exports Manager.Appointed Operations Manager in 1986.1988 appointed Operations Manager for international shipping company (AMI) headquartered in Belgium.Rejoined Casalee in 1990 as Operations Director.With the acquisition of the Casalee group by Manica, co founded Freight World as a subsidiary of TSL.Led and negotiated the MBO of Freight World from TSL group.
9FELIX NYARUWANGA (MANAGING DIRECTOR) Graduated from the University of Zimbabwe in 1991 witha Bachelor’s Degree in Business Studies Honors.Has been in the customs clearing and shipping industryfor 16 years.Worked for the department of Customs and Excise for 3years as senior examinations officer before joining theprivate sector.Has been with Freight World for 10 years rising throughthe ranks from Imports Controller to Operations Directorin 2004.Very strong and versatile in Customs rules andregulations, valuation and tariff classification.Very good rapport with Freight World clients, suppliersand freight agents.Hands on operations person.Holder of a certificate of Finance for non financemanagers with the University of Zimbabwe and acertificate of Supervisory management from SuccessMotivation Institute.Holder of Masters in Business Studies Administration(MBA) with the University of Zimbabwe.MANAGEMENT PROFILE
10MANAGEMENT PROFILE PAUL CHAWAFAMBIRA (SALES DIRECTOR) Started career at Manica Freight in 1980 as Surface Imports Clearing Clerk, rose to the level of Channel Controller, transferred to airfreight division in 1983.Joined Casalee Cargo as Imports/Exports Manager in 1986Promoted to Projects Manager and handled various major projectsAfter sale of Casalee to Manica in 1992, rejoined Manica as Imports/Exports ManagerJoined Freight World as Projects Manager in 1994Promoted to Projects/Sales Manager then to Marketing Director in March 1999
11OUR MAJOR CLIENTS INCLUDE TURNAL FIBRE2 . VARIOUS NGO’S – Plan International- Catholic Relief Service- Population Services International- GTZ ( German Development Corporation )ZMDCTRIANGLE SUGAR LTDZESA HOLDINGS6. CITY GLASS7. MINISTRY OF AGRICULTURE8. TARCON9. ZRP (HQ)10. ZIMASCO11. TOTAL ZIMBABWE12. OK ZIMBABWE13. DELTA14. RIOZIM15. TOBACCO RESEARCH BOARD16. NATIONAL TYRES SERVICES17. EARTHEN FIRE18. MUROWA DIAMONDS19. MIMOSANATIONAL CARPETSPREMIER AUTOQUEST MOTORSMEGA PACK
12SERVICES OFFEREDCUSTOMS CLEARINGFORWARDING OF CARGO BY ALL MODES OF TRANSPORTWAREHOUSING (GENERAL AND BONDED)REMOVAL IN TRANSITREMOVAL IN BONDEXPORT DOCUMENTATIONDELIVERY OF AIRFREIGHT CARGODELIVERY OF SEAFREIGHT CARGO
13CONTACT DETAILS FOR FOUR TRACEABLE REFERENCES DELTA CORPORATION LIMITED (PROCUMENT)T. G. Chikwanha39 Telford Road, Graniteside, HarareTel NoCustoms clearing imports and exports2001 to dateRIOZIMG.M. Chisvo1 Kenilworth Road Highlands, HarareTel No / /95Customs clearing imports & exports2002 to datePOPULATION SERVICES INTERNATIONALT. DudzaiBlock E Emerald Office Park30 The Chase WestEmerald HillHarareTel No / /32007 to date
14BANK DETAILS Commercial Bank of Zimbabwe Branch: Kwame Nkrumah Account No.:Kingdom BankBranch: Graniteside BranchAccount No.:Standard CharteredBranch: Africa Unit SquareAccount No.:
15We offer our clients a reliable service and assurance of delivery anywhere in the world