2. QUALITY POLICY STATEMENT
Freight World is a dynamic and professionally managed global logistics and customs clearing company. Our strength lies in our expertise built over many years of experience.
OUR PROMISE TO CLIENTS IS:
From anywhere to anywhere we deliver the goods;
We only deal with the best, capable, competent and carefully selected agents who are renowned leaders in global logistics to ensure success on the selected routes;
We offer intermodal freight logistics to and from any point worldwide, with a distinctive competence in servicing traffic to and from Southern Africa in particular Durban-Johannesburg-Harare route, the Americas, United Kingdom including the north west European continent and the far East;
We will provide and continually seek to improve effectiveness of a high quality service to our clients through the provision of a proficient and personal shipping forwarding, customs clearing and warehousing service from source to desired destination;
We will delight our clients by meeting their needs and exceeding their expectations and abide by government, quasi government and international bodies requirements;
In everything we do, we are cognizant of our corporate and social responsibility towards the community in which we operate.

3. VISION To be the renowned and most preferred Freight Logistics Company that provides efficient, effective and best possible freight logistics solutions. MISSION At Freight World, we are in the freight logistics business and are here to provide total quality logistics services and solutions to our clients locally and internationally. VALUES 1. PROFESSIONALISM: In everything we do, we apply
the highest possible standards of workmanship and
ethics. 2. CUSTOMER CARE: We are responsive to our
clients’ needs and expectations. 3. TEAM WORK: We encourage team effort and akin
to any living organism, every member of staff is
equally important to the growth and sustenance of
the company. 4. INTEGRITY: We honestly and truly abide by all rules
and regulations of authorities whom we deal with. 5. INDIVIDUAL RESPECT: We cherish divergent views
in individuals who form our team.

4. Goals
To be the market leader in freight logistics locally and regionally
To double our business every 5 years
To reward our employees fairly
To ensure a reasonable return for our shareholders

5. KEY SUCCESS FACTORS EXPERIENCE STAFF LOYALTY QUALITY MANAGEMENT
We boast of more than 150 years combined senior management experience in forwarding and shipping.
STAFF LOYALTY
We are a team that exists like a family. For this reason we boast of unparalleled loyalty from all our members of staff. This ensures we build personalized business relationships with our customers and other stakeholders
QUALITY MANAGEMENT
Because we operate across frontiers, our management systems are international in character hence we are certified to the internationally acclaimed ISO 9001 Quality Management System.
TECHNOLOGY
Internationally, through agency agreements, we are linked to a highly efficient international network by satellite link system, which offers electronic data interchange and cargo track and monitoring facility.
In Zimbabwe, all our offices are fully computerized.
We are among the pioneers to fully implement the ZIMRA DTI system which ensures higher efficiency in customs clearing and are positioned to implement any new systems required by ZIMRA and clients.

6. CUSTOMS CLEARING RATES
The price element of our service is carefully designed to afford our clients the lowest cost possible whilst ensuring a reasonable return on our investment. Our rates are tailor-made for individual suitability.
FORWARDING RATES
Due to the unpredictable nature of forwarding, rates obtained from shipping lines, road haulers, rail authorities and airlines, it is difficult to quote rates with accurate precision, hence our predilection to submit quotations against specific enquiries in an effort to minimize variances.
CUSTOMS CLEARING RATES
As an agent, we have direct control and influence of customs clearance charges, hence our offer of the preferential tariff, which could be further negotiated as volumes increase significantly.

7. FREIGHT WORLD’S OPERATING OFFICES
Harare (Head Office and Branch Office) Harare Airport Office
Freight World (Private) Limited Airport Road
100 Kelvin Road South Telephone:
Graniteside Contact :- Shingi
Box UA 272, Union Avenue –
Telephone: / / /9
Fax:
Contacts :- Felix Nyaruwanga, Gibson Mazhangara –
Bulawayo Office/ Plumtree Forbes Border – Mutare
No. 4 Cromlen Court Telephone: /
Cnr. 13th Ave/ J. Tongogara P.O. Box 2905
Telephone: / Contact –Malvern Mukavari
Fax: –
Contact: Mr Marange / Mr Moyo
/ / –
Beitbridge Office Global – World Wide
Stand No Hagelthorn Road Freight Networks Group (FNC)
Telephone: / Details of each country available
Fax: upon specific request
Contact – Calton Mukandi –
Nyamapanda Border Post Office Durban
Telephone – / Suite 2A 1st floor Upminster
Essex Gardens, Nelson Road
Contact – Charles Chitombo Westville
Durban
Chirundu Border Office South Africa
Telephone: / Direct line:
General Office:
Contact – Forget Vumba Fax line:
Messina Office mobile:
FW Clearing (Pvt) Ltd
Office No. 1 Protected Truck Park
Messina
Telephone:
Fax:
Johannesburg (South Africa) Gweru Office
FW Clearing (Pvt) Ltd No. 62 8th street
86 Wolhuter Street Droste Park Ext 1 Gweru
Jeppestown
Gauteng, South Africa Telephone: (054)
Telephone: Mobile:
Fax:

8. MANAGEMENT PROFILE BEN MUKANDI (EXECUTIVE CHAIRMAN)
Founder member and Chief Executive Officer.
Vastly experienced, started shipping career in 1976 with Manica Zimbabwe.
Moved to Casalee Cargo in 1984 as Airfreight Exports Manager.
Appointed Operations Manager in 1986.
1988 appointed Operations Manager for international shipping company (AMI) headquartered in Belgium.
Rejoined Casalee in 1990 as Operations Director.
With the acquisition of the Casalee group by Manica, co founded Freight World as a subsidiary of TSL.
Led and negotiated the MBO of Freight World from TSL group.

9. FELIX NYARUWANGA (MANAGING DIRECTOR)
Graduated from the University of Zimbabwe in 1991 with
a Bachelor’s Degree in Business Studies Honors.
Has been in the customs clearing and shipping industry
for 16 years.
Worked for the department of Customs and Excise for 3
years as senior examinations officer before joining the
private sector.
Has been with Freight World for 10 years rising through
the ranks from Imports Controller to Operations Director
in 2004.
Very strong and versatile in Customs rules and
regulations, valuation and tariff classification.
Very good rapport with Freight World clients, suppliers
and freight agents.
Hands on operations person.
Holder of a certificate of Finance for non finance
managers with the University of Zimbabwe and a
certificate of Supervisory management from Success
Motivation Institute.
Holder of Masters in Business Studies Administration
(MBA) with the University of Zimbabwe.
MANAGEMENT PROFILE

10. MANAGEMENT PROFILE PAUL CHAWAFAMBIRA (SALES DIRECTOR)
Started career at Manica Freight in 1980 as Surface Imports Clearing Clerk, rose to the level of Channel Controller, transferred to airfreight division in 1983.
Joined Casalee Cargo as Imports/Exports Manager in 1986
Promoted to Projects Manager and handled various major projects
After sale of Casalee to Manica in 1992, rejoined Manica as Imports/Exports Manager
Joined Freight World as Projects Manager in 1994
Promoted to Projects/Sales Manager then to Marketing Director in March 1999

11. OUR MAJOR CLIENTS INCLUDE
TURNAL FIBRE
2 . VARIOUS NGO’S – Plan International
- Catholic Relief Service
- Population Services International
- GTZ ( German Development Corporation )
ZMDC
TRIANGLE SUGAR LTD
ZESA HOLDINGS
6. CITY GLASS
7. MINISTRY OF AGRICULTURE
8. TARCON
9. ZRP (HQ)
10. ZIMASCO
11. TOTAL ZIMBABWE
12. OK ZIMBABWE
13. DELTA
14. RIOZIM
15. TOBACCO RESEARCH BOARD
16. NATIONAL TYRES SERVICES
17. EARTHEN FIRE
18. MUROWA DIAMONDS
19. MIMOSA
NATIONAL CARPETS
PREMIER AUTO
QUEST MOTORS
MEGA PACK

12. SERVICES OFFERED
CUSTOMS CLEARING
FORWARDING OF CARGO BY ALL MODES OF TRANSPORT
WAREHOUSING (GENERAL AND BONDED)
REMOVAL IN TRANSIT
REMOVAL IN BOND
EXPORT DOCUMENTATION
DELIVERY OF AIRFREIGHT CARGO
DELIVERY OF SEAFREIGHT CARGO

13. CONTACT DETAILS FOR FOUR TRACEABLE REFERENCES
DELTA CORPORATION LIMITED (PROCUMENT)
T. G. Chikwanha
39 Telford Road, Graniteside, Harare
Tel No
Customs clearing imports and exports
2001 to date
RIOZIM
G.M. Chisvo
1 Kenilworth Road Highlands, Harare
Tel No / /95
Customs clearing imports & exports
2002 to date
POPULATION SERVICES INTERNATIONAL
T. Dudzai
Block E Emerald Office Park
30 The Chase West
Emerald Hill
Harare
Tel No / /3
2007 to date

14. BANK DETAILS Commercial Bank of Zimbabwe Branch: Kwame Nkrumah
Account No.:
Kingdom Bank
Branch: Graniteside Branch
Account No.:
Standard Chartered
Branch: Africa Unit Square
Account No.:

15. We offer our clients a reliable service and assurance of delivery anywhere in the world