Presentation on theme: "How to Take Care of Yourself Both In and Out of the Library Rebecca P. Butler, Associate Professor, Barbara Fiehn, Assistant Professor, Northern Illinois."— Presentation transcript:
How to Take Care of Yourself Both In and Out of the Library Rebecca P. Butler, Associate Professor, Barbara Fiehn, Assistant Professor, Northern Illinois University Copyright 2006
Stress an integral and inevitable feature of most workplaces When individuals perceive an imbalance between the pressures and demands made on them and the resources they have to cope with these demands
Recognized Problem National Institute of Occupational Safety World Health Organization $200 Billion due to absenteeism, turnover, accidents, disability
Issue’s That Create Stress Increased accountability Doing more with less Increased patron expectations Volatile budgets!
The Big Picture Thoughts lead to emotions, which lead to behaviors Your reaction determines how stressed you feel. Taking more control of each step is the name of the game
Big Picture You own 50% of any relationship and are 100% in control of your own behavior.
Assertive Communication Focused on solutions The goal is a win-win Helps you move through stressful interactions while taking care of yourself and others
Tough Skin Don’t personalize negatives Use criticism as a chance to improve Don’t take abuse – act Share the load Who can help? Volunteers, students, other building staff Workaholic – balance work, family, fun
Your Responsibility: Have Courage! Tell someone who can help: Your supervisor Another supervisor Other supervisors Human Resources, Legal, Risk Management, Facilities, Law Enforcement, Equal Employment Office, etc.) Several co-workers, who will go with you to a supervisor Employee Assistance Program
Don’t “Should” on Yourself Don’t over schedule Understand Enoughness Organize and Prioritize
Hostile people are always under the influence Not necessarily alcohol or drugs. It’s usually an emotional "substance" like anger, grief, or some other emotional influence that causes the individual to react to normal circumstances in an irrational manner. Thriving Skills
Stay professional and don’t make it personal. Remain calm. Your anger gives them control. Practice empathy Show that you are sympathetic and understanding. Share in their feelings or emotions. Control the encounter, don’t be a victim.
Use positive feedback when you least want to. it will help defuse the anger of the other person using anger or negative feedback increases negative reactions
Survive Most important is that you survive the encounter. This could mean that you need to run away from the situation. If this is the case, do it. In order to survive the encounter, do whatever you must. Take your work seriously, yourself lightly.
Why HUMOR at work? Reduces personal stress Lowers blood pressure Promotes teamwork Stimulates creativity Improves morale, communication, and productivity Helps people cope
DON’T Employ sarcastic or sexual humor Use humor as a “power play” Use humor to exclude others Use humor to undermine, belittle, or humiliate Don’t tolerate inappropriate use of humor by others
Coping With Difficult/Toxic Situations Assess the situation – am I dealing with a difficult person or a difficult situation? What am I willing to accept about this person or situation? Should I put some distance between me and the person or situation?
Bullies Target people who are independent, smarter, and more competent than they are. Often attempt to humiliate publicly. Control all resources. Set you up to fail. Manipulate others.
Some Ways to react to the bully / toxic colleague, administrator, or aide Document your concerns Take concerns to a higher authority Become more assertive Use humor to deflect remarks Find workplace allies Don’t value bully’s judgment; don’t give her power
Check tape in your head and recognize it will happen Choose words carefully Have a pat statement ready If nothing feels good, pick the lesser action Do not validate the bully/toxic coworker
Remove yourself Be proactive Visualize a suit of armor or see-through glass Care for yourself Detach Remind yourself you are better than the bully, and s/he recognizes that!
Dealing With Rumors Rumors and gossip increase workplace negativity. Don’t feed into the negativity. Meditation for dealing with rumors I have no desire to be anyone other than myself. Gossip, lies and slander will not bother me. or No matter what they say or do to me I’m still a worthwhile person
Professional Victims Manipulative, actually quite tough, demanding Offer them three or so choices or solutions, then stop. Don’t keep jousting! Know your limits it’s OK to set boundaries let them know you’ll help them if they stop yelling using demeaning language swearing
Dealing With Anger Don’t get angry Diffuse the anger Don’t agree Let the person talk Move toward problem-solving Refer to Employee Assistance Program
Dealing With Difficult Supervisors Avoid negative attitude transference to boss Expect rough days Don’t nurse a small gripe into a huge issue Select the right time to approach the boss Don’t go over the boss’ head without communicating first Don’t let the boss intimidate
Dealing With Difficult Supervisors Your boss is not your buddy If you make a mistake, clear the air quickly Not all bosses enjoy being the boss If possible, make the boss your mentor Maintain open and honest communication with your boss Don’t be negative with others about the boss
Dealing with Conflict Conflicts are like office gifts: Conflicts can open lines of communication. Conflicts can be viewed as symptoms of larger workplace problems. Conflicts can let you address issues before they become problems.
Workplace Conflict You can’t avoid it You can’t eliminate it You can’t wish it away You can only understand it and manage it
Time and Work Load Most frequently reported problems Follow by Lack of respect for Contribution to learn environment Professional status Interpersonal relationship Effort vs Reward
Time Health Re-create during lunch Plan time for planning not management Management time is essential Demand it Make need visible Make use of it visible Set start and stop time for your day
Work Load Accept you will never be done Prioritize Vision, mission, goals, and objectives Keep focused on end goals Late nights, Weekends, Holidays NOT work time NOT visible Balance MUST vs. NICE to Do
Stress Relievers Exercise more Meditate deeper Eat better Sleep well Talk to people Pray together Sing-a-long Dance the jig Read a book Laughter
Stress Relievers Take a short break Go on vacation Take a stress class Do exercises at work Eat lunch with a friend Get active in work committees Volunteer for team assignments Talk to your EAP Counselor
Laugh The Average Child Laughs or Smiles 400 Times a Day The Average Adult Laughs or Smiles 15 Times a Day
Build a Positive Work Attitude Build positive attitude in another environment Talk about positive things Look for good things in the people you work with Look for good things in your organization Avoid negative attitude traps of others Make frequent self-assessments
Identify Stress sources Let go of what you can’t control Take note of what you have done well Make short term goals Celebrate completion
Responding to Feeling Victimized Derail your automatic response Think WIIFM (what’s in it for me?) Determine the costs and benefits of your reaction New strategies become automatic through practice
Self-talk Self-talk: the way you make sense of a situation Happens automatically, instantaneously Sets the stage for your emotions and your behavior Re-framing puts the situation into perspective – seeing with new eyes
Trigger Thoughts to Coping Thoughts Trigger Thoughts automatic response to an event just the right reason to get upset great justification for stonewalling Coping Thoughts reduce stress by changing your perception of the event the goal is this response becomes automatic
Physical Self-care Diet: healthy breakfast; low-fat, low-sugar diet; restrict alcohol intake Rest: daily quiet time; relaxation exercises before bed; get a good night’s sleep Exercise: 20 minutes of aerobic exercise three times/week; participate in games / sports regularly; walk as much as possible Re-creating: regular time with friends/family; establish personal and professional goals; assess accomplishments
Calling it Quits Situation can not be resolved Feeling intimidated, disrespected, demeaned interventions have not worked Bored – no longer fun Quit feeling guilty – you are not at fault
Practice letting go Affirm yourself as a person who deserves a healthy life – you are a GOOD person Admit to yourself that the outcome is out of your hands Life is too short to be in a job that is not rewarding
Choose Your Attitude and Behaviors! It Starts With One Person - YOU
References A bibliography of print and web materials is available on the website http://www.cedu.niu.edu/~fiehn/ MediaSpecialistsandStress.html