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Listening and dialogue Rebecka Arman. Four fields of conversation (Isaacs) Break through Politeness InquiryFlow dialogue 43 21.

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Presentation on theme: "Listening and dialogue Rebecka Arman. Four fields of conversation (Isaacs) Break through Politeness InquiryFlow dialogue 43 21."— Presentation transcript:

1 Listening and dialogue Rebecka Arman

2 Four fields of conversation (Isaacs) Break through Politeness InquiryFlow dialogue 43 21

3 Modes of communication Serial monologue (phase 1) – Solo advocacy – Making speeches – Maintain a smooth surface (politeness) Verbal brawling/unproductive discussion (1-2) – Win/lose – No Inquiry – Control Outcome – Soft data, implicit reasoning

4 Modes of communication ctd Facilitated conversation (phase 2-3) – Guided conversation – Structured Inquiry (AI?) Skillful conversation (phase 3) – Hard (observable) data – Explicit reasoning – Productive Inquiry

5 Modes of conversation ctd Reflective dialogue (phase 3) – Restructuring underlying thinking – Clarifies choices – Surfaces deep questions/puzzles Generative dialogue (phase 4) – Recreates underlying thinking – Transforms tacit thought – Enables wisdom to emerge – Produces insight and compulsion to act

6 Four fields of conversation Break through Politeness InquiryFlow dialogue 43 21

7 The four player model Move Function: direction Follow Function: completion Oppose Function: correction Bystand Function: perspective

8 Action positions and fears Action intends:But sometimes comes across as: MoverDiscipline Commitment Perfection Clarity Impatient Indecisive Scattered Dictatorial FollowerLoyalty Service Continuity Compassion Placating Indecisive Wishy-Washy Over accommodating OpposerCourage Protection Integrity Survival Critical Competitive Blaming Contrary BystanderPatience Preservation Moderation Self-Reflection Disengaged Judgmental Deserting Withdrawn Silent

9 When one or more dynamic is missing

10 Four fields of conversation Break through Politeness InquiryFlow dialogue 43 21

11 Practices for Dialogue (Isaacs) Voice Speaking from one’s deepest self Listen To partake of and take part in Respect Honoring and witnessing the legitimacy of another’s stance and point of view Suspend Stepping back to perceive what is taken for granted

12 Assumption Identification The ladder of inference (Argyris/Senge): Actions (based on beliefs) Adoption of beliefs (about the world) Drawing conclusions Making assumptions (based on meanings) Adding meaning to observation (personal/cultural) Observation/data (experiences)

13 Exercise with Four practices Think of a recent conversation that you had that was difficult, in some way Five minutes to write it down: – What you said and what the other(s) said, as you recall it Work three persons together: – 3 minutes tell each other briefly about the conversations – Choose one to work with – Decide who is coach and one is observer – Tell about the conversation in a little more detail – One minute silence – 7 minutes questions and answers, INQUIRY – 7 minutes feed-back from all: what did you learn? When did the conversation open up?


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