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Foundations of Team Leadership 1 Genuine Inquiry & Open Advocacy.

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Presentation on theme: "Foundations of Team Leadership 1 Genuine Inquiry & Open Advocacy."— Presentation transcript:

1 Foundations of Team Leadership 1 Genuine Inquiry & Open Advocacy

2 Foundations of Team Leadership 6e-2 GOAL Shared Understanding Advocacy and Inquiry Shared Understanding develops as people learn to have conversations that allow them to understand each others’ reasoning. CONCLUSIONS ASSUMPTIONS ??FILTERS?? FACTS/ DATA ??FILTERS?? ACTIONS

3 Foundations of Team Leadership 6e-3 Advocacy It is stating one ’ s views It has many forms- It can be:  Describing what I think- Disclosing how I feel- Expressing a judgment- Urging a course of action Transparent Advocacy  It is about laying out one’s views and the logic supporting them Forms of Advocacy Source: Action Design/ Pegasus

4 Foundations of Team Leadership 6e-4 Source: Action Design/ Pegasus Not trying to convince the other party of why our point of view is right (and they are wrong) Trying to come down one’s ladder to stand on common ground… It is not necessarily agreement- but it is mutual understanding between 2 parties Transparent Advocacy Stating One’s Views Honestly Helping Others Understand Our View Inviting Others to Check Our Perspective

5 Foundations of Team Leadership 6e-5 Explaining One’s Assumptions Here’s what I think, and here’s how I got there I assumed that... I came to this conclusion because... Inviting Others to Question One’s Logic What do you think of what I just said? Do you see any flaws in my reasoning? Would you add something ? Do you see it differently ? Transparent Advocacy Source: Senge Fifth Discipline Fieldbook Techniques for Effective Use of Questions

6 Foundations of Team Leadership 6e-6 What IT IS Inquiry is asking a question to seek new information or perspective Genuine Inquiry is truly seeking to understand the other’s point of view Genuine Inquiry Allows us to narrow our communications gaps Allows us to understand the real problem versus a presenting problem Source: Action Design/ Pegasus Genuine Inquiry

7 Foundations of Team Leadership 6e-7 Querying the Other’s Assumptions What leads you to conclude that? What data do you have for that? Can you help me understand your thinking here? Where does your reasoning go next? Genuine Inquiry Questions to Pose in Seeking to Understand Others CONCLUSIONS ASSUMPTIONS FACTS/ DATA ACTIONS ??FILTERS??

8 Foundations of Team Leadership 6e-8 Being Aware of Attitude-Tone & Judgment Not All Inquiry Is Neutral  Un-genuine Inquiry is a form of exchange that uses rhetorical questions to advocate one’s point of view- but in disguise CollaborativeAggressive Source: Action Design Why didn’t you just tell me? Did you do that because of X? Do you understand what I said? Don’t you agree? What prevented you from telling me? What led you to do that? What’s your reaction to what I said? Do you have a different view?

9 Foundations of Team Leadership 6e-9 You are a Team Leader at the Bank. You are meeting with the Government to discuss a survey of household poverty that the Bank is proposing for the outlying areas of the country. Background Your boss is very insistent that this survey be undertaken in the next year. By the end of this mission, your boss wants you to obtain Government commitment to carrying out this survey, and agreement on the time table for doing so. TASK You are to push the Bank ’ s position in the strongest and most aggressive possible terms. Case of Bank (Advocacy)

10 Foundations of Team Leadership 6e-10 You are a Director in the Government Ministry responsible for social welfare.. You know that the Bank wants you to carry out a household poverty survey in outlying states You are not eager to have this survey undertaken. There are some key reasons for this. You are not inclined to volunteer this information to the Bank. ( HOWEVER, IF THE BANK TEAM LEADER SPECIFICALLY INQUIRES ABOUT THESE ISSUES OR ABOUT YOUR RESISTANCE TO THIS PROJECT, YOU CAN SHARE SOME OF THESE REASONS DEPENDING ON HOW PERSUASIVE AND GENUINE THE BANK PERSON SEEMS TO BE … ) REASONS There are no roads built in the outlying areas where the survey would be undertaken. It will be most difficult for surveyors to get to those areas. The President is running for re-election and is rather sensitive about the issue of poverty statistics coming up for national discussion at this time The Government would rather have the Bank fund a road building project at this time, which would reflect well on your political party in the upcoming elections. Case of Government

11 Foundations of Team Leadership 6e-11 Drawings

12 Open FTL 6e-12 Balanced Approach to Advocacy & Inquiry Low High Low High Explaining ( Imposing ) Inquiring ( Interrogating ) Understanding ( Over-Engaging ) Inquiry Advocacy Co- Exploration Engaging ( Withdrawing ) Source: Senge Fifth Discipline Fieldbook Transforming the Way We Work and Learn Together HRSLOFoundation of Team Leadership

13 Open FTL 6e-13 Balanced Approach to Advocacy & Inquiry Low High Low High Explaining (My Assumptions) Inquiring ( About Your Thought Process) Understanding (Mutual Learning) Inquiry Advocacy Co- Exploration Engaging ( Giving Up Control- Need To Be Right) Transforming the Way We Work and Learn Together HRSLOFoundation of Team Leadership

14 Open FTL 6e-14 Balanced Approach to Advocacy & Inquiry Low High Low High Explaining (My Assumptions) Inquiring ( About Your Thought Process) Understanding (Mutual Learning) Inquiry Advocacy WIN-WIN Seeking to Understand Co- Exploration Respect- Appreciate Engaging ( Giving Up Control- Need To Be Right) Transforming the Way We Work and Learn Together HRSLOFoundation of Team Leadership

15 Foundations of Team Leadership 6e-15 You are a Team Leader at the Bank. You are meeting with the Government to discuss a survey of household poverty that the Bank is proposing for the outlying areas of the country. Background Your boss is very insistent that this survey be undertaken in the next year. By the end of this mission, your boss wants you to obtain Government commitment to carrying out this survey, and agreement on the time table for doing so. TASK The goal of your meeting with the Government Director is to reach a mutual understanding about carrying out the survey, what their concerns and point of view are, and how you can proceed in a mutually agreed way. It is possible that the Government is not willing to proceed at this point and you will need to check out this assumption, and find out if this is the case by asking the appropriate questions … NEW Case of Bank ( Balanced Advocacy & Inquiry)

16 Foundations of Team Leadership 2a-16 Effective & Balanced Communications WIN-WIN Seeking to Understand Respect- Appreciate Advocacy Inquiry

17 Foundations of Team Leadership 6e-17 Dialogue is people truly listening to people truly speaking.” J Adams-H Owen

18 Foundations of Team Leadership Balanced Conversation Exercise Please fill out form when you are in the role of coach and remit to your “ coached ” -person A ROLE PLAY Round Role ‘ A ’ Person being themselves in an unbalanced conversation-Is practicing balanced Advocacy & Inquiry skills Role “ B ” Person acting role of uncooperative person- Will shift to being cooperative when moved by A Role “ C ” Coach observes role play, takes notes and provides feedback Actions? NA?Specific comments- Why Effective or Not? Conveyed genuine understanding by paraphrasing appropriately Open and Supportive BODY Stance? Appreciated other ’ s point of view? Open to considering new data ? Did not push own point of view-made own assumptions clear Conveyed genuine understanding by paraphrasing appropriately Proposed /suggested win-wins good for both parties Did not push “ mutual agreement ” -too quickly – (offer to meet again if appropriate)


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