1. © 2006 The Gas Company. All copyright and trademark rights reserved. 2012-2014 Low Income Program Plans and Budgets Presented to the Low Income Oversight Board June 21, 2011

2. CARE Proposal at A Glance CARE Budget Categories ($ Million)201220132014 CARE Management Costs$7.990$7.750$7.860 Subsidies & Benefits$128.773$129.892$131.142 Total Program Costs & Customer Discounts$136.763$137.642139.002 CARE Program Activity201220132014Total Recertifications645,951653,055661,1021,960,108 New Enrollments375,799382,323389,2841,147,407 Attrition(357,892)(361,827)(366,286)(1,086,006 ) Year-end Enrollments1,754,7661,775,2631,798,260 2

3. New CARE Program Strategies Proactive telephone calls to customers who have self-identified as being visually-impaired or who have requested a bill in Braille Use of the California Relay System or TTD system for the hearing impaired if mailed communications have been unsuccessful Leveraging directly with CBOs and FBOs serving the disabled and LEP communities and expand event activities to help increase program awareness and enrollments among its hardest to reach customer segments Joint outreach with SCE in overlapping territories 3

4. New CARE Program Strategies Increase communication to remind CARE customers about requirements to help decrease attrition Expand inbound and outbound telephone and internet capabilities, and U.S. mail, for new enrollments, recertification, and confirmation notices Continue to identify and automate leveraging and data sharing opportunities Provisionally accept CARE applications for customers who recently requested service and are waiting for their account to become active 4

5. New CARE Program Strategies In addition to random selection, CARE customers found less likely to be CARE eligible by the probability model will be subject to PEV Suggest CPUC conduct Workshops to review Categorical Eligibility Seek permission to disallow customers from enrolling in CARE if customer participates in public assistance program(s) but self identifies their income exceeds income requirements Propose early availability of new income guidelines to allow sufficient time for implementation 5

6. Energy Savings Assistance Program Proposal at A Glance Year Homes Treated Goal Budget ($Million)Therm Savings 2012 129,106$99.9093,032,575 2013 100,249$82.1212,417,480 2014 100,249$84.1782,426,915 Total 329,604$266,209 7,876,970 Average cost/home*:$808 Average therm/home: 24 therms *Total program costs were used to calculate average cost per home. 6

7. Energy Savings Assistance Program Proposed Revisions New Measure Thermostatic Shower Valve Proposed Retired Measures Tankless Water Heaters Duct Sealing & Testing* Add Back Measure Envelope and air sealing for all dwelling types and climate zones to address quality of life considerations Other Proposed Changes: SoCalGas will offer Customer Reward to maximize “Word of Mouth” program promotion *Failed benefit/cost ratio threshold adopted in D.08-11-031 for all dwelling types and climate zones in utility service territory 7

8. Proposed Budget & Homes Treated Projections How do the Applications support the budget increases in relation to NGAT funding? NGAT funding is not set in the low income proceeding and was not coordinated with this budget. SDG&E has authority to track NGAT costs that exceed the budget authorized in base rates for possible future recovery in a rate proceeding. How do the Applications support the budget increases in relation to the energy savings targets? There are no pre-determined energy saving targets for the Energy Savings Assistance Program. IOUs were directed by the Commission to install all feasible measures. SoCalGas’ estimated energy savings and budget are based on the projection of measure installations and the number of treated homes. How do the Applications support the goal to improve cost effectiveness? SoCalGas used energy and demand saving estimates from the 2009 Draft Impact Evaluation Report for Energy Savings Assistance Program reporting and analysis. SoCalGas’ proposed portfolio consists of those energy efficient measures that pass the benefit cost ratio threshold of 0.25 and those measures that improve the customer’s quality of life for health, comfort, and safety reasons. 8

9. New Energy Savings Assistance Program Strategies Continued integration of the new brand name and logo Integrate Energy Savings Assistance Program communication plans with Energy Efficiency Align the Energy Savings Assistance Program messaging with Engage 360 Implement WE&T strategies Expand leveraging and integration opportunities, including Energy Upgrade California and the Middle Income Direct Install programs Implement recommendations from the Process Evaluation Study, where feasible 9

10. New Energy Savings Assistance Program Strategies Continue contractor capacity building and technical assistance. Develop an Enrollment Kit to “get in the door” and to demonstrate potential Energy Savings Assistance Program offerings. Develop a multimedia energy education tool to streamline the delivery of energy education. Integration of SoCalGas’ Customer Assistance Representatives (CARs) will help increase enrollment in hard to reach, rural and otherwise underserved areas. CARs will complement Energy Savings Assistance Program Contractors in achieving the program goals through 2020. 10

11. Implementation of Carbon Monoxide Laws Senate Bill (SB) 183 – Signed into law on May 2010 SEC. 4. Added Section 17926 to the Heath and Safety Code to read: (a) An owner of a dwelling unit intended for human occupancy shall install a carbon monoxide device, approved and listed by the State Fire Marshall pursuant to Section 13263, in each existing dwelling unit having a fossil fuel burning heater or appliance, fireplace, or an attached garage, within the earliest applicable period as follows: (1) For all existing single-family dwelling units intended for human occupancy on or before July 2, 2011. (2) For all other existing dwelling units intended for human occupancy, on or before January 2, 2013. 11

12. Implementation of Carbon Monoxide Laws SB 183 (cont.) (b)With respect to the number and placement of carbon monoxide devices, an owner shall install the devices in a manner consistent with building standards applicable to new constriction for the relevant type of occupancy or with the manufacturer’s instruction, if it is technically feasible to do so.* (e) A local ordinance requiring carbon monoxide devices may be enacted or amended if the ordinance is consistent with this chapter. SEC. 5. added Section 17926.1 to the Healthy and Safety Code and outlines additional requirements for owners or an owner’s agent regarding the installation of carbon monoxide devices in rental/leased dwelling units. * Paragraphs (c) and (d) address violations and applicable fines for any infractions. 12

13. Proposed Joint Studies Overview of impact evaluation study, and requested budget Estimate the first year electric and gas savings for the program for each utility, by housing type, and by measure group, and other dimensions (e.g., household size, tenure) to assist the 2015-17 planning cycle. This study will occur in 2012-2014, after the completion of the 2010 program year and when a full year of post-installation billing data is available for 2010. Overview of energy education study, and requested budget Examine current and potential practices related to the educational materials, delivery mechanisms, and relative value associated with the education component of the ESA Program to elicit long term behavior and attitude changes in customers. PG&ESCESoCalGasSDG&E 2012-2014 ESA Program StudyTotal Cost30% 25%15% ESA Program Impact Evaluation $ 600,000 $180,000 $150,000 $ 90,000 Energy Education Study $ 300,000 $ 90,000 $ 75,000 $ 45,000 Total $ 900,000 $270,000 $225,000 $135,000 13

14. Process Evaluation Findings Implementation Changes to property owner waivers to ease multifamily building enrollments Development of specific marketing campaigns toward property owners Investigation of cell phone protocols for use in reaching customers without landlines Use of a single intake form and proof of income requirements for shared service territories Re-examination of dual (electronic/paper) enrollment and assessment forms 14

15. Process Evaluation Findings Implementation Changes to scheduling inspections to immediately follow installations when possible IT upgrades to allow for more robust descriptions of customer homes to prove installation contractors with better insight into the tools, materials, and crews needed to service a customer’s home 15