APO KM DEFINITION KM is an integrated approach of creating, sharing and applying knowledge to enhance organizational productivity, profitability and growth.
11 Create Share Apply Identify Store OUTCOMES KNOWLEDGE PROCESS ACCELERATORS People Processes Leadership Technology Quality Profitability Productivity Growth Team Capability Organizational Capability Individual Capability Learning Innovation Learning Innovation Societal Capacity
Accelerators help to “accelerate” or propel and speed up the KM initiative in a public organization. Four accelerators in the APO framework for public sector: Leadership People Processes Technology ACCELERATORS People Processes Leadership Technology
13 Refers to the knowledge development and conversion processes Five stages in the knowledge process (ICSSA Model): Identify Create Store Share Apply
Expected outcomes: Individual Capability Team Capability Organizational Capability Societal Capacity Leading to: Productivity Quality products and services Citizens’ satisfaction Growth 14
15 Deploy Discover Design Develop Knowledge needs and gaps are identified Pilot KM projects identified and designed Implementation of pilot projects Organization- wide implementation
Productivity is a never-ending marathon. The public sector very important in ensuring the well-being of nations and quality of life of their citizens Productivity enhancement in the sector immediately frees scarce resources Public-sector reform and improved productivity should be given top national priority. Finally: Thank you for your kind attention