Mother Teresa Be faithful in small things because it is in them that your strength lies.
Expectations on staff Patient is the priority Protection against avoidable harm Open and honest communication Zero tolerance of poor care Acceptance of professional responsibility Whistle - blowing
RCN Dignity Charter Sets out rights and responsibilities States: members and staff should treat each other with dignity and respect, care and consideration as well as valuing the rich diversity everyone brings to the RCN
Unknown Anyone can hold the helm when the sea is calm
Leadership at all levels Vision Strategy Context shaping Goal setting Measures of achievement
Tools in caring for staff Set of agreed values/Code of Conduct Preparation for role ( self management, professional ethic) Recruitment strategies Induction Mentorship/coaching Clinical supervision Debriefing/feedback Appraisal Continuing professional development Policies and Procedures
Culture/Context How staff are rewarded and treated will affect the culture within which care is delivered Teamwork, skill-mix, deployment Frontline staff need to be empowered with the responsibility and freedom to deliver safe care Support for self resilience
Traits of emotionally resilient people ( Brad Waters 2013 ) They know their boundaries They keep good company They cultivate self-awareness They practice acceptance They’re willing to sit in silence They don’t have to have all the answers They have a menu of self-care habits They enlist their team They consider possibilities They get out of their head
Winston Churchill We make a living by what we get, we make a life by what we give.
Stephen C Paul writer Everything you do can be done better from a place of relaxation
Building emotional resilience Talk to someone Improve your self esteem Manage your stress levels Enjoy yourself Limit your alcohol intake Choose a well balanced diet Get enough sleep Develop good relationships Know the warning signs
Rudyard Kipling Teach us delight in simple things, and mirth that has no bitter springs