1. Customization list Shingo UENO, Development Support Manager, KDE

2. KDE CUSTOMIZATIONS OVERVIEW FOR FY 13 172 Customizations requests by KDE SCs in FY 13 Peek of 32 requests in October 2012 56 in last quarter (Jan13-Mar13) Origin of requests 2"Team KYOCERA" KDIS Partner Support Conference in NL 15/16 May 2013 (For reference)

3. KDE CUSTOMIZATIONS OVERVIEW FOR FY 13 3"Team KYOCERA" KDIS Partner Support Conference in NL 15/16 May 2013 172 Customizations requests by KDE SCs in FY 13 Most requests had to be handled by KDC (88  50%) Followed by TCSD(CSSD) (65  37%) Others (Janus, MSE, etc) were involved 5 times (3%)  58% successful done already  18% still worked on Result of requests Requests handled by:

4. KDE CUSTOMIZATIONS OVERVIEW FOR FY 13 4"Team KYOCERA" KDIS Partner Support Conference in NL 15/16 May 2013 172 Customizations requests by KDE SCs in FY 13 FW customization is still main request with 43% (74 requests) Purpose of requests: *) Requests taken care by CSSD

5. CUSTOMIZATIONS -> VOICE OF CUSTOMER 5"Team KYOCERA" KDIS Partner Support Conference in NL 15/16 May 2013 In FY 13 some issues have been recorded multiple times here some interesting examples: Paper handling: Cassette switching and ignore paper size7 requests Fax server and international Fax number entries4 requests G-Arp implementation 3 requests Alternative OS support (Linux, Citrix)3 requests Scan file size2 requests Scan to DFS2 requests Port blocking3 requests Print from custom box with preset of finishing options2 requests These 26 requests clearly mark limitations, weaknesses of our products We asked / will ask KDC to implement as standard solution

6. 6"Team KYOCERA" KDIS Partner Support Conference in NL 15/16 May 2013 Thank you very much.

7. "Team KYOCERA" KDIS Partner Support Conference in NL 15/16 May 20137

8. © 2013 ￚ KYOCERA Document Solutions http://www.kyoceradocumentsolutions.eu All rights reserved. "Team KYOCERA" KDIS Partner Support Conference in NL 15/16 May 20138