Presentation on theme: "“How do you eat an elephant?” THE MARIE CURIE CENTRE BELFAST EXPERIENCE."— Presentation transcript:
“How do you eat an elephant?” THE MARIE CURIE CENTRE BELFAST EXPERIENCE
Profile of Marie Curie Centre Belfast 19 bedded In-Patient Unit Over 360 admissions every year 100 staff 150 volunteers Satellite Day Therapy Services Family Bereavement Care Complementary Therapies Living Rooms Appeal
Privacy & Dignity Fits in with the ethos of palliative care Timely, due to planned refurbishment and extension programme User groups established (Chartermark) Enthusiasm!
The process Team leader Comparison group The 7 factors Identify areas of good practice & gaps Action Plan Implement Review
Progress? Slow! Keeping it simple Time factors Membership
What happened next? Service User Group! Most productive Small but significant Important to them!
Gaps? Religious/cultural issues Lack of space Shared rooms Too much contact! Hiding death Sharing information
One bite at a time! Induction/education Ethnic minorities information Care after death policy Comments cards Single rooms/facilities for families Protected time for patients
Where to now? More benchmarks Other care settings e.g. satellite day therapy areas, MCNS. Other hospices to benchmark against A new building!
Lessons learnt…………. Keep it simple Listen to everyone Complaints are good! Suggestion box User groups Small things are IMPORTANT too!