2. Societal Issues in the Networked Economy Part 4

3. Living in Internet Time 24 hour day –Work never ends Personal Outsourcing –Help with day-to-day chores –Do online banking, shopping Reach Creep –No separation of work and home

4. Living in Internet Time Cornerstones of Networked Economy Computing and Communications Always available Freedom of Ideas and Trade Education

5. Side Effects of the Networked Economy Death of Distance –Telecommuting Homogenization of Time Disintegration of Borders Living in Internet Time

6. Global Business Drivers Global Markets Global Production and Operation Global Coordination –Virtual office and telecommuting Global Work Force –Electronic immigrants Global Economies of Scale

7. 19996 A LOOK INTO THE FUTURE Tony Tang is the marketing manager of a small but thriving software company which does business in three continents. –There are only four employees in the office -- Tony Tang, president, and two senior programmers. –The other 23 employees, all experienced programmers, live and work in other countries such as India, Germany, England, and Japan. –The employees collaborate on the project using various information and telecommunications technologies. –Tony can check inventory with eight software retailers -- four in the U.S., two in England, and two in Japan -- and issue an electronic shipping order and an electronic invoice.

8. Challenge of Global Information Systems Language Differences –National laws often forbid businesses to run accounting and other systems in foreign languages Cultural Differences –Many in which people work and importance of ethical issues –Some European countries severely restrict businesses from collecting and maintaining personal data

9. Challenge of Global Information Systems Economic –Scientific information is a national resource and source of income for corporations with conflicting interests –Governments do not allow the exchange of information on Military Weapons –Some computer hardware and software may be prohibited from trading –Different countries treat trade secrets, patents, copyrights differently

10. Economic Issues in the Networked Economy Taxation of Electronic Commerce –Sales Taxes –Internet Tax Freedom Act 1998 – Only if same state Advisory Commission on Electronic Commerce Loss of Local Revenue

11. Challenge of Global Information Systems Legal Barriers to International Data Transfer –While many of the problems involved in cross- border data transfer have been resolved, privacy is not even mentioned in the constitutions of many countries including the U.S. –Different nations have different approaches to the privacy issue.

12. Economic Issues in the Networked Economy Government Control of Internet Content

13. Challenge of Global Information Systems Standards –Because of different standards, records may not be compatible Zip codes, phone #… –Metric vs. “English” system of measure –Ways dates stored may vary

14. Book Publishing in Industrial Economy Living in Internet Time

15. Book Publishing in Networked Economy Living in Internet Time

16. Comparisons in Book Publishing Living in Internet Time

17. Economic Issues in the Networked Economy Productivity and Workplace Issues –Technology is being used to increase and improve productivity –Office Automation –Artificial Intelligence

18. Office Automation HUse of computers, communications, and office technology to support the many activities of the business environment. HIncrease Productivity HShare resources

19. DISTRIBUTE KNOWLEDGE OFFICE AUTOMATION SYSTEMS: Word Processing Desktop Publishing Web Publishing Imaging Electronic Calendars Desktop Databases Voice Mail Video Conferencing Intranets

20. ARTIFICIAL INTELLIGENCE SYSTEMS: Computer-based Systems With Abilities to Learn Language, Accomplish Tasks, use Perceptual Apparatus, Emulate Human Expertise & Decision Making * AI

21. BUSINESS INTERESTS IN AI Preserve Expertise Create Knowledge Base Mechanism Not Subject To Feelings, Fatigue, Worry, Crisis Eliminate Routine / Unsatisfying Jobs Enhance Knowledge Base *

22. FAMILY FAMILY NATURAL LANGUAGE ROBOTICS PERCEPTIVE SYSTEMS EXPERT SYSTEMS NEURAL NETWORKS ARTIFICIAL INTELLIGENCE AI

23. Natural Language Computer speech recognition and generation Text recognition Uses: –Placing Orders by Phone –Collect Calls –Database Queries

24. Robotics Perform tasks Use –Manufacturing Advantages –Unsafe conditions –Long hours –Repetitive tasks –Decreasing costs

25. Perceptive Systems Camera with computer Uses: –Routine Inspections –Weather –Defense

26. Expert Systems Knowledge-based Solve Problems via Rules of Expert Interactive Uses: –Medicine –Automobile Diagnostics –Game Playing –Credit Approval

27. AI EXPERT SYSTEMS RULE - BASED EXPERT SYSTEM : AI System Based on IF - THEN Statements Rule Base: Collection of IF /THEN Knowledge –FORWARD CHAINING: Uses Input; Searches Rules for Answer –BACKWARD CHAINING: Begins with Hypothesis, Seeks Information Until Hypothesis Accepted or Rejected *

28. Mimics Structure of the Brain Learn, Patterns Use: –Buying Securities –Pap smear test Neural Networks

29. Fuzzy Logic Make decision according to scale vs. just “Yes” or “No”. More Like Human Thought Use –Focus on Video Camera –Antilock Brakes

30. Telecommuting Telework Supportive Federal Laws –Amendments to the Clean Air Act 1990 –Family and Medical Leave Act 1992

31. Telecommuting Telecommuting Locations –Virtual/Mobile Office –Satellite Office –Telework Center Advantages and Problems –More productive –Less stress –Hard to manage –Self-initiative –Always working….

32. Health Issues Repetitive Stress Injuries (RSI) –Cumulative Trauma Disorder (CDT)/Typing Injury (TI) –Carpal Tunnel Syndrome Workstation Design Tendonitis

33. Carpal Tunnel Syndrome

34. Health Issues Causes of RSI –Motion Required –Workstation Design –Education on Proper Use –Management Attitude Toward Worker –Worker’s Own Physical Characteristics

35. Health Issues Mouse Problems –Trackball Alternative Ergonomics –Human Factors Engineering Psychological Problems Web Addiction

36. Web Content Issues Adult-Oriented Web Sites –Restrictive Legislation –Using Filtering Software –Installing Filters on Material Coming into a Country Free Speech Protections

37. Web Content Issues Terrorist-Oriented Sites –Protection versus Free Speech Debate Web-Based Gambling Sites –Australian States Internet Gambling Licenses –Subject to U.S. Laws

38. Future of the Networked Economy Consumer Appliances Cellular Internet Connections Home Computer Networks Client Computers in Hotel/Motel Rooms

39. Future of the Networked Economy Time Will Be Scarcest Resource –Videoconferencing Continued Personal Outsourcing “A day in the life of Mary 2005”

40. 12 - 39 PAST SLIDE NEXT SLIDE Copyright 2001 by Harcourt, Inc. All rights reserved.