1. GREATER MANCHESTER POLICE AUTHORITY TAKING SCRUTINY FORWARD IN GMPA Alison Hannen Performance Management Officer

2. Change Get noted! Reliance on force information / statistics Received wisdom / Philosophical gap Change required: Adopt a scrutiny approach Test propositions / service delivery via reality checks

3. Way forward Lead Members Visits / reality checks Reason and logic Clarity of thought Public mandate = Scrutiny

4. POLICE AUTHORITY KEY STATUTORY DUTY “TO PROVIDE AN EFFICIENT AND EFFECTIVE POLICE SERVICE”

5. WHAT IS SCRUTINY? Scrutiny noun (pl. scrutinies) close and critical observation or examination. — ORIGIN Latin scrutinium, from scrutari ‘sort rubbish’, later ‘to search’. OXFORD ENGLISH DICTIONARY “ to examine something very carefully in order to discover information”

6. WHAT IS SCRUTINY Uses a variety of tools and methodologies, e.g. social research, consultation, environmental scanning, site visits etc Enables decision making from an informed point of view Evidence based decision making Not tied in to a prescriptive methodology Not necessarily about challenge, also about providing support, lobbying, raising profiles, developing expertise etc

7. POLICE AUTHORITIES : WHY SCRUTINY? A model has been implemented in local government differing results Strategic responsibilities and executive / non executive split Can highlight the link between public concerns/priorities to the delivery of an efficient and effective force Enable public engagement/debate Shift emphasis from servicing performance indicators to servicing the public

8. GMPA SCRUTINY Call Handling: Audit Commission: lost calls and resourcing Public views: service failure Reality check on current force service delivery and other forces /external organisations. HMIC baseline: Poor / Deteriorated

9. What we did Set up authority group Researched call handling separate from force Visits, spoke to staff, HMIC, partners Joined together: joint steering group Consultants Outline /full business case

10. IMPACT Historical issue: no action Used leverage of inspection report Seized initiative No 1 priority for GMPA Business process reengineering Public priority : delight the customer

11. STOP OFF ROAD NUISANCE Major public issue Significant increase in complaints (200%) An average of one death per month last year Increasing intimidation and violence directed at staff and the public Use of stolen vehicles and associated criminal activity Damage to public and private property

12. What we did Researched subject Campaign for registration scheme Delivered conference Support GMP off road nuisance champion Produced literature / signs Run steering group Direct dialogue with the public

13. GMPA Publicity and new off-road nuisance reporting website

14. Advice packs: all MP’s, Councillors, officers etc. Email: stopoffroadnuisance@gmpa.gov.uk stopoffroadnuisance@gmpa.gov.uk Website: reporting facility: nuisance and name and shame Identification of hotspot areas Signage: police reform warning Tameside Trading Standards: stop importation Application for Beacon Status

15. IMPACT Public concerns ignored Not part of any performance management regime Groundswell of support Tested propositions Filled a gap: no one taking responsibility Stop problem at source rather than waste resources

16. GMPA SCRUTINY Off road nuisance: –Force had to refocus –Supporting GMP –Lobbying on a national level: MP as champion –Current EDM / 10minute rule bill / speaking today –Developing expertise –Highlight public concerns

17. CRIME RECORDING Audit commission report GMP : Fair GMPA : Fair Established Lead Member role Conducted visits: call centre, crime input etc Focus groups Observed training, interviewed staff Dip sample / quality assure crime reports

18. IMPACT Focused on a fundamental issue Ask naive questions Use/mainstream the information Protect staff Build trust / relationships Now= GMP: Good GMPA : Excellent

19. SCRUTINY OUTCOMES Support –Common ground, develop understanding of issues, joint protocols, partnership Supplement –To provide additional information along side GMP work Constructive Challenge/ Solutions -To provide a vision for delivery of an effective and efficient force which is publicly accountable. -Problem solving approach

20. WHAT NEXT? Vision: To create a robust and independent scrutiny role that is publicly accountable In order to achieve this: –Increase the efficient use of authority resources –Emphasise joined up working –Establish formal mechanism –Identification of issues/priorities –Deliver appropriate training

21. REALITY CHECK ON POLICE AUTHORITIES WOULD WE BE MISSED? RE-EVALUATE OUR RELATIONSHIPS WITH OTHER ORGANISATIONS BRING SOMETHING TO THE TABLE USE SCRUTINY TO CHALLENGE FORCE PROFLIGACY: OPERATIONAL RESPONSIBILITY CHALLENGE OURSELVES: STATUS QUO NOT AN OPTION